I have bought a number of items from Divan Base Direct over the years because the quality, value for money and customer service are amazing. Recently I needed some advice on replacement parts for a d... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely gorgeous bed! From ordering to receiving, the process was easy. I rang after purchasing the stunning teal velvet double divan base and matching floor standing headboard, as I had not meas... Mehr ansehen
Unternehmen hat geantwortet
I bought my small double divan bed around a month ago, and it has been great. Good quality, delivered quickly and with personal service that is often missing from online retailers. I needed quick deli... Mehr ansehen
Unternehmen hat geantwortet
Good communication, phone call to confirm my order and double checked everything was as it should be the day after placing my order. Received my order 7 days later and was extremely pleased with the q... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Divan Base Direct
Vom Unternehmen geschrieben
Premium 2-Man Delivery
We offer a Premium 2-Man, room of choice delivery service on all orders to mainland England and Wales (see our full T&Cs).
Products made in the UK
We’ve tried, tested and hand-picked our products from the best UK bed manufacturers. So not only are we able to offer something to suit everyone, you can be assured that you’re buying the best quality item for the best possible price.
Excellent Feedback Rating
We pride ourselves on our customer service and satisfaction, product knowledge and experience. This helps us to ensure that we provide our customers with the highest quality products and service to match.
Kontaktinformationen
69 New Town Row, B6 4HL, Birmingham, Vereinigtes Königreich
- 0333 366 0145
- info@divanbasedirect.co.uk
- www.divanbasedirect.co.uk
4.5
Hervorragend
6193 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 89 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Divan Base Direct
Hi,
Thank you for your review. We’re really pleased to hear that you’re satisfied with both the quality of your bed and the service you received. Your feedback is greatly appreciated.
Kind Regards
Divan Base Direct Team
I bought a Grandeur Reinforced Platform…
I bought a Grandeur Reinforced Platform Top Divan Bed Base in a single size with two drawers. I was really impressed by the quality of the finish. It looks amazing and the delivery service was efficient. I can only recommend them!
26. November 2025
Antwort von Divan Base Direct
Hi Muriel,
Thank you for sharing your experience with us. We’re thrilled to hear that you’re impressed with the quality and finish. It’s wonderful to know that the product met your expectations and that the delivery process was smooth. We truly appreciate your recommendation.
Kind Regards
Divan Base Direct Team
Another order
Have ordered before from Divan base direct and always found the product and service first class. The phone call to confirm the order and details is most welcome. Often delivered before the stated delivery day.
Would recommend 👍
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Divan Base Direct
Hi Paul,
Thank you for your wonderful review. We’re delighted to hear that you’ve had consistently positive experiences with both our products and service. It’s great to know that our order confirmation call is helpful and that deliveries have arrived sooner than expected. Your recommendation truly means a lot to us.
Kind Regards
Divan Base Direct Team
Great beds
Great beds - well made. Plenty of storage. Minimal work needed to put the beds together. Only downside, delivery is a bit tricky if you live in the Highlands. (The reason for 4 stars instead of 5)
26. November 2025
Antwort von Divan Base Direct
Hi Margaret,
Thank you for your thoughtful review. We’re delighted to hear that you’re pleased with the quality of the beds, the storage space, and the easy assembly. We appreciate your feedback regarding delivery to the Highlands and we’re continually working with our couriers to improve this experience for our customers in remote areas.
Thank you again for your honest feedback.
Kind Regards
Divan Base Direct Team
Antwort von Divan Base Direct
Hi Mary,
Thank you for taking the time to leave us a review. We’re pleased to hear you had a good experience from purchase through to delivery. Your feedback is greatly appreciated.
Kind Regards
Divan Base Direct Team
Amazing customer support service
Amazing customer support service, and a mattress that is so comfortable
26. November 2025
Antwort von Divan Base Direct
Hi Sandra,
Thank you for your wonderful feedback! We’re delighted you’re happy with our customer support and enjoying your comfortable new mattress.
Best Wishes,
Divan Base Direct Team
The 5 stars is a reflection of the…
The 5 stars is a reflection of the customer service and despite some issues with the product this was resolved with care and due diligence.
I’d like to call out Adam and Sam for their ownership and customer value mindset. Not only was the advice given tailored to me pre-purchase but the after care
was first class. They were quick to response and equally resolve issues that were out of their control whilst being very understanding. Would purchase again and recommend.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Divan Base Direct
Hi Anne,
Thank you for your thoughtful review and for recognizing our customer service team. We’re sorry there were initial issues with the product, but we’re very glad to hear they were resolved to your satisfaction.
We truly appreciate your recognition of our dedication, communication, and care throughout the process. Thank you again for your trust and recommendation!
Best Wishes,
Divan Base Direct Team
Antwort von Divan Base Direct
Hi Michael,
Thank you for your continued trust in us! We're happy to have met your expectations once again.
Best Wishes,
Divan Base Direct Team
They phoned me to confirm the order I…
They phoned me to confirm the order I placed and they turned up when said they would
26. November 2025
Antwort von Divan Base Direct
Hi Julie,
Thank you for your review! We’re glad the order confirmation and delivery were smooth and on time.
Best Wishes,
Divan Base Direct Team
Antwort von Divan Base Direct
Hi Dorothy,
Thank you for your review! We're pleased to hear the delivery was quick and that you’re happy with the look of your new purchase.
Best Wishes,
Divan Base Direct Team
Base and mattress work well and have no…
Base and mattress work well and have no complaints
19. November 2025
Antwort von Divan Base Direct
Hi Andrea,
Thank you for your feedback! We're glad to hear the base and mattress are working well for you.
Best Wishes,
Divan Base Direct Team
Helpful website… quality product … fast…
Helpful website… quality product … fast and well managed delivery and installation
21. November 2025
Antwort von Divan Base Direct
Hi Martin,
Thank you for your kind feedback! We’re glad you enjoyed the product and had a smooth delivery and installation experience.
Best Wishes,
Divan Base Direct Team
Excellent communication
Excellent communication. Really well made base. Really happy with my purchase
19. November 2025
Antwort von Divan Base Direct
Hi Sarah,
Thank you for your kind words! We're delighted you’re happy with the quality and service.
Best Wishes,
Divan Base Direct Team
I found everything I needed in one…
I found everything I needed in one place. It was easy navigating the website. Customer service was excellent and the delivery service was above and beyond. Altogether it was a great experience and service. I will definitely buy from again. Highly recommended
19. November 2025
Antwort von Divan Base Direct
Hi Jean,
Thank you for the wonderful feedback! We're delighted you found everything you needed and had such a smooth experience from start to finish.
Best Wishes,
Divan Base Direct Team
Very pleased with new bed base.
12. November 2025
Antwort von Divan Base Direct
Hi Ann,
Thank you for your kind words! We're delighted you’re pleased with your new bed base. If there’s anything more we can do to make your experience even better, please let us know.
Best Wishes,
Divan Base Direct Team
Polite delivery staff, excellent mattress
The men that brought the mattress were very polite and brought it up to the first floor. The mattress is a Sophia briar rose Amber and its wonderfully comfortable. It's made of all natural fibres and unlike many mattresses there is no synthetic foam to give off a chemical odour. It has eased my back pain a lot as my old mattress had sunk a little. I'm really pleased with it.
12. November 2025
Antwort von Divan Base Direct
Hi Alyson,
Thank you for your kind review! We're delighted the Sophia Briar Rose Amber mattress is comfortable and supportive.
Best Wishes,
Divan Base Direct Team
Avoid at all costs - Cowboys
Absolute shambles of a company.
Order a bed base. Size came up slightly bigger than advertised, base was in two parts and the colour of the fabric was a different colour on each part.
When the casters were added the base crumbled and if you tried to take them out the whole mechanism came out and the base was crumbling.
Trying to charge me a collection fee and to pick up and not refunding.
Absolute scam of a company avoid at all costs
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von Divan Base Direct
Hi Paul,
We’re sorry to hear you’ve been unhappy with your order. We’ve looked into this carefully and can confirm that the Low Divan Base was made exactly to the size and fabric chosen when the order was placed. The product itself was made correctly, but we understand there were difficulties fitting it into your property once it arrived.
Divan bases of this type are supplied in two sections as standard to make delivery easier. Regarding the colour, there’s nothing wrong with the fabric itself. It can appear different if one half of the base is facing the opposite way to the other. Once both parts are positioned correctly, the colour matches as intended.
In terms of quality, each base is made from a strong timber frame and thoroughly checked before dispatch. We haven’t had similar issues raised with this model, but we always take feedback seriously.
As this was a made-to-order item, our return terms are clearly stated at the time of purchase. That said, our team has done its best to assist within those guidelines.
We’re sorry this experience didn’t go as smoothly as expected and wish you the best moving forward.
Kind Regards
Divan Base Direct Team
Friendly and straightforward
Friendly and straightforward. Was called to check order and delivered within a week
12. November 2025
Antwort von Divan Base Direct
Hi Joanne,
Thank you for your kind words. We’re glad you found our service friendly and efficient, and that your order arrived promptly.
Best Regards,
Divan Base Direct Team
Antwort von Divan Base Direct
Hi Kevin,
Thank you for your review!
Best Regards,
Divan Base Direct Team
Zip linked single mattresses
Great service, mattresses arrived on time, very comfortable just what we needed.
12. November 2025
Antwort von Divan Base Direct
Hi Elizabeth,
Thank you for your feedback. We're delighted to hear your mattresses arrived on time and meet your expectations.
Best Regards,
Divan Base Direct Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.