I worked directly with Efren twice on my order. They were extremely helpful and patient as they worked with me to make some critical, last minute adjustments to our order. They took time to walk me th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Patrick Tubig with Discount Mugs was awesome to deal with. He has helped me for several years on my promotional items and he is always patient with me. This year I was having trouble with some fundi... Mehr ansehen
Unternehmen hat geantwortet
Patrick was instrumental on making this order happen on many levels. He walked me smoothly thru every step of the process and communicated to my designer several times to get exactly what he needed... Mehr ansehen
Unternehmen hat geantwortet
With the prices this might seem like a scam company but its not. I've dealt with a lot of different promo producers for various events and its always scary whether or not you'll get your items on time... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Established in 1995, DiscountMugs has been one of the largest factory suppliers of drinkware in the United States. DiscountMugs offers a variety of coffee mugs, travel mugs, sports bottles, martini glasses, wine glasses, champagne flutes, beer mugs, and more…all available at tremendously low prices. Some of the reasons we feature the lowest prices in the promotional products industry, include: - Factory direct - Largest inventory - Print in-house - Import products directly We take great pride in our work and our facilities. Headquartered in Miami, Florida, Discount Mugs has been in existence since 1995 (starting with only six employees). Today, we close to 1000 loyal, dedicated, and knowledgeable employees that help facilitate every unique customized order that flows through our company. We count with 340,000 square feet of warehouse space and over 75,000 square feet of production space to hold our entire inventory and allow us to work with ample room to produce your orders.
Kontaktinformationen
12610 NW 115 Avenue, 33178, Medley, Vereinigte Staaten
- 1-800-579-7152
- support@discountmugs.com
- www.discountmugs.com
4.7
Hervorragend
6301 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Great customer service -- quick
Great customer service -- quick, clear, and helpful. As always. This is why I use this site.
14. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are delighted to hear such wonderful feedback! Providing quick, clear, and helpful service is always our goal, and it’s an honor to be your go-to choice. Thank you for your continued trust and support!
Great customer service
Quick, good quality, and efficient service. Lanie is great.
14. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear your kind words! Quick, good quality, and efficient service are what we strive for, and we’re glad Lanie made your experience exceptional. Thank you!
Great customer service representative.
I called with a question about adjusting the delivery date and Josephine walked me through the whole process. Even asked about checking our school's tax exempt status. She was very helpful and professional.
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear that Josephine provided you with such helpful and professional service! We're glad she could assist with the delivery adjustment and tax-exempt status. Thank you for sharing your positive experience with us!
Fantastic Customer Service
Lanie Cuesta was amazing! Very fast and very helpful! She had a suggestion for my logo and it made all the difference in the world. She was able to get my image edited, uploaded, tax exemption applied, and a coupon code entered VERY quickly and efficiently. Well done! Fantastic customer service!
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are delighted to hear that Lanie provided you with such exceptional service! We're so glad her expertise and quick thinking made a difference with your logo and order. Thank you for sharing your experience—your feedback truly means the world to us!
Barbie was very good to work with.
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear that Barbie provided you with a great experience! Thank you for your feedback—it’s always wonderful to know when our team members make a positive impact.
Jemmely... a jem of customer service
Jemmely walked me through the selection of a product and went over pricing and advised me on size and placement of the design. We spoke on the phone and by email. She was always helpful and checked on the status of my order from start to finish. 2 of my mugs came broken and she has already made it right. I tried purchasing these local and was not helped and all so I was weary of using an online source but I have had a super positive experience. Will highly recommend. These are a door prize for our Christmas party at work and I am already getting positive feedback on them and people are excited to receive them.
Thank you.
12. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience with Jemmely and the exceptional support she provided. It’s wonderful to know she was able to assist you with product selection, design placement, and order updates every step of the way. We're sorry to hear about the two broken mugs but are glad Jemmely could quickly resolve it for you.
We’re honored that you chose us despite initial reservations about ordering online, especially after a less-than-ideal local experience. Your feedback about the excitement for the mugs as door prizes at your Christmas party means a lot to us!
Thank you for your kind words and recommendation. We look forward to serving you again and being part of many more memorable events!
Wow!
Wow! Been a while since I received customer service this grand. Josephine was not only super helpful, but she spoke clearly and coherently. I will be doing business with Discount Mugs more in the future!
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear this! Thank you for sharing such wonderful feedback. We’re delighted that Josephine provided you with exceptional service, and we look forward to serving you again in the future!
Josephine was incredibly helpful…
Josephine was incredibly helpful processing our order! She saved me time and stress getting the order correct.
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience with Josephine! It’s wonderful to know she was able to make the ordering process smooth and stress-free for you. Our team takes pride in ensuring each order is handled with care and accuracy, and we’re glad Josephine could provide that level of service. Thank you for sharing your feedback, and we look forward to serving you again soon!
Chat very helpfull
I order the same bags every year just in a different color, for some reason I cannot do it on my own (user error) but a 5 minute chat and they take care of everything for me!
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear that our team could make the ordering process smooth and easy for you! We understand how important it is to get your annual order just right, and we’re always here to lend a hand whenever you need. Thank you for trusting us with your orders year after year. We look forward to assisting you again next time!
Excellent and efficient service
My contact center representative made my experience a breeze! I will be a returning customer again and again!
5. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear that our contact center representative made your experience so enjoyable! We look forward to serving you again and again! Thank you for your kind words!
Excellent customer support and service
Good product with excellent customer support and service. Lanie Cuesta. Sales Representative, did an excellent job to enable this reorder to happen and be made timely.
4. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are delighted to hear about your positive experience! Thank you for recognizing our product quality and excellent customer support. We’re thrilled that Lanie provided the exceptional assistance needed for your reorder. We appreciate your kind words and look forward to serving you again!
Super easy transaction
Super easy transaction ! Great service!!!
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear about your super easy transaction and great service experience! Thank you for choosing us—we look forward to serving you again!
Alvin did a great job helping through…
Alvin did a great job helping through every step of the process and being very patient
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience! It’s wonderful to know that Alvin provided exceptional assistance, guiding you through every step with patience and care. We take pride in our team’s dedication to ensuring a smooth and enjoyable experience for our valued customers. Thank you for your kind words and for choosing DiscountMugs. We look forward to serving you again in the future!
Lanie was very helpful and made this…
Lanie was very helpful and made this really easy! Products and design have looked great!
31. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are delighted to hear that Lanie provided such helpful service and made your experience easy and enjoyable! We take pride in ensuring our customers receive top-notch support and high-quality products. It’s wonderful to know the design and items met your expectations. Thank you for sharing your positive feedback!
Good communication and quick responses
Good communication and quick responses to the changes we requested.
1. April 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear that our communication and responsiveness met your expectations! It’s our priority to ensure every adjustment is handled smoothly. Thank you for choosing us!
Great customer service!
Patrick really made it easy and straightforward for me to order. He even drafted an art proof for me!
28. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, truly appreciate your kind words! It’s wonderful to hear that Patrick made your ordering experience smooth and straightforward. Providing excellent service is our goal, and we're glad Patrick could assist you with the art proof to make things even easier. If you have any further questions or need additional support, please don't hesitate to reach out. We're always happy to help!
Beautiful product, Excellent Customer Service
I appreciated how Demi worked with me on the designs and obtaining the best value for our money. She was patient and answered all my questions. My committee had questions I hadn't thought of and she kept me updated.
This was a 50th year High School Reunion (Go Lions!) and we received many compliments. I'm so glad we went with your company and thankful Demi was the one I got to work with.
Many thanks!
17. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are truly grateful for your kind words and thrilled to hear about your positive experience! It’s wonderful to know that Demi was able to assist you with patience, care, and dedication throughout the design process, ensuring that both you and your committee felt confident and informed at every step. We are honored to have played a part in your 50th High School Reunion—Go Lions! Hearing that your event was such a success and that the items received compliments means the world to us. We're delighted that Demi made a lasting impression, and we’ll be sure to pass along your appreciation to her. Thank you for choosing DiscountMugs, and we look forward to the opportunity to serve you again in the future! Wishing you and your fellow alumni many more wonderful celebrations ahead.
Very attentive representative
Very attentive representative, and we love the discount codes offered!
29. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are delighted to hear that you had such a positive experience with our representative! Providing attentive service and helping our customers find the best deals are top priorities for us, so it’s wonderful to know you enjoyed both. Thank you for your kind words and for choosing DiscountMugs—we look forward to serving you again soon and continuing to offer great savings!
Excellent Customer/Sales!
Josephine was excellent and very responsive. Very professional. The ordering process was seamless and made it very easy. She was able to assist in a timely manner. I made a mistake after I placed the order and she was able to correct it immediately! Thank you!
28. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are thrilled to hear about your positive experience! Josephine was excellent and very responsive, ensuring a professional and smooth ordering process. We’re glad she made everything seamless and easy for you. Her quick assistance, especially in correcting the order after it was placed, reflects our commitment to providing exceptional service. Thank you for your kind words and for choosing DiscountMugs. We look forward to serving you again soon!
Great Company
Demi was super helpful and made the ordering process very easy! The products are always great quality and well done!
25. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von DiscountMugs
We, at DiscountMugs, are delighted to hear about your positive experience with Demi! Making your ordering process easy and delivering high-quality products is always our goal. We’ll be sure to share your kind words with Demi and the team. Thank you for your continued trust in us. We look forward to serving you again soon!
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