Banner for DirectDoors.com

DirectDoors.com Bewertungen 

1'272
•
TrustScore 3 von 5

3.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

If I could give this company 0 stars, I would. We ordered a *pair* of double doors. The image on their website is stunning: a beautiful matching pair of doors. The double doors we received were nothin... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My partner and I bought a bespoke top mounted glazed sliding door in February for an April delivery. The door arrived well packaged and well finished with everything needed for the carpenter to fit. T... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Admittedly, the doors themselves are quite nice. They are solid wood. However, attempting to install them has been a complete nightmare. Nothing comes prepared, they sent all the wrong fixings, and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Promptly attended our problem door. Went out his way to obtain the correct parts and efficiently and pleasantly restored the door to its former glory .What surprised me most was his promise to visit... Mehr ansehen

Unternehmensdetails

  1. Türengeschäft
  2. auch in
  3. Eisenwarenhandel
  4. Heimwerkermarkt
  5. Innentür
  6. Türenlager
  7. Türenlieferant

Über DirectDoors.com

Vom Unternehmen geschrieben

Helping You Find the Right Door

We believe choosing the right door should be simple. Whether you're renovating your home, updating a single room or working on a larger project, we're here to help you find doors, frames and fittings to suit your style and requirements.

With over 40 years of experience, we continue to offer customers a wide choice of doors and accessories for homes and properties across the UK.


Doors, Frames & Fittings for Every Project

Sliding doors and pocket doors are among our most popular ranges, alongside internal and external doors. From classic oak designs to contemporary glazed and industrial styles, we offer products to complement a variety of interiors.

Our extensive selection of matching joinery and ironmongery includes door frames, architraves, skirting, handles, hinges, locks and sliding door tracks.

We supply both standard sizes and selected bespoke products, helping customers find practical solutions for spaces that need something a little different.

Explore our collections:

Sliding Doors | Pocket Doors | Internal Doors | External Doors


We're Here to Help

Our team is available to assist with product enquiries, stock availability, delivery questions and general advice. We value customer feedback and use it to understand what we're doing well and where we can improve.

Whether you're ordering one door or planning a larger project, we look forward to helping you find what you need.

Visit: www.directdoors.com

Contact: Get in touch with our team

Leading Online Door Suppliers

Vom Unternehmen geschrieben

A long-established business with a reputation built on trust.
Known to customers across the UK, we remain a small, dedicated team, combining decades of specialist knowledge with a personal approach and genuine pride in what we do.

Fast UK delivery & VAT inclusive pricing

Most items are dispatched within 4 to 7 working days. Next Day Delivery is available on selected products.

Explore our extensive range of internal and external doors, frames and fittings, with clear pricing, Next Day Delivery on selected products and expert advice when you need it.

Kontaktinformationen

Promotion box for DirectDoors.com

Industrial Style Doors on Offer

Selected Industrial doors at special prices for a limited time.

3.2

Akzeptabel

TrustScore 3 von 5

1272 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 91 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.2

Alle Bewertungen

(1'272)

46 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Wide range of good quality doors, recommended

I spent ages looking for a door with glass panels at the top and there were slightly cheaper options, but the one at Direct Doors looked so much better and a few pounds more felt worth it for something that's going to be in our hallway for a long time.
Delivery was free and quick, with our fitter being very impressed with the quality of the door. It's now been hung and was even admired by the people who bought the old one from me!
The glass panels have a plastic coating that's great when you're oiling or painting the door but, as others have commented, quite difficult to remove because it's fitted under the edges of the frame.
We are planning to buy more replacement doors when finances permit, so will definitely use this company again.

15. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

DirectDoors Review

DirectDoors were easy to deal with via their website.

All the doors I ordered were delivered on time and without any damage, I would happily use them again.

7. Mai 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Third grade quality doors with pics…

Third grade quality doors with pics attached. See and never order from this website

They have a 48HR return policy. This policy has been put in place because they know their doors wont last beyond 48hr.
I reported the issue in second week and they came back saying nothing can be done now as 48H are past. Stay away from this scam and reviews on their website are not genuine

24. April 2025
Bewertung ohne vorherige Einladung
DirectDoors.com-Logo

Antwort von DirectDoors.com

Hello,

Firstly, thank you for taking the time to leave a review.
I understand you have been speaking with colleague Neave regarding the damage to your door.
We do state to report any damages within 48 hours of delivery however, your door was delivered on the 15th of April and nothing reported to us until now therefore, you are now well out of the time for reporting damaged goods.
Emma
Assistant Manager

Bewertet mit 1 von 5 Sternen

Installed February Blown March 25

Direct doors hide behind t&cs.
Customer has no time at delivery to check items yet the moment goods are unwrapped you take on responsibility for damage.
The door in our exterior lpd door and frame set blistered within 4 weeks of meticulous professional installation. We had not even had extremes of temperature. Direct doors response was dismissive in replying with, hard luck you can’t verify the Homebase brand primer and protector you used (as Homebase are no longer trading), so we can’t help. Direct doors belatedly caveated that they expect customers to use same brand names for primer protector etc - although not explicit in t&cs.
Dulux were much more supportive and offered replacement products to seal the, now flimsy, door.
We don’t expect the door and frame to last 6 months let alone next winter. Avoid.

10. März 2025
Bewertung ohne vorherige Einladung
DirectDoors.com-Logo

Antwort von DirectDoors.com

Hello,

Thank you for taking the time to leave a review. As you will know it has been myself who has been dealing with this complaint.
As discussed through the emails, every product is supplied with finishing guidelines as well as additional information being available on our website. Due to our doors being engineered timber with a veneer overtop the guidelines must be adhered to at all times.
Unfortunately, on this occasion, the products used to treat the doors do provide the adequate protection and have therefore, have caused the issues you are experiencing with the door.
Emma
Assistant Manager

Bewertet mit 5 von 5 Sternen

Cottage door from Direct Doors.com

Easy to order from this Company a great selection of doors and sizes and price range within most budgets.
Staff were friendly and knowledgeable, delivery as specified on time I would recommend to close family and friends 👍

15. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Just wanted to say thanks for

Just wanted to say thanks for

A) Holding stock – So many places these days do not which means big lead times.

B) For delivering without damaging the products. There wasn’t a single mark on the doors. That’s rare these days. A lot of deliveries over the years of doing up this house has meant excepting a small amount of damage I can work around or sending it back…. so thankyou for your care.

D) the delivery guy from DX Express was brilliant.

7. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service

Although my first delivery was not the part I ordered this was resolved without any hassle within one day. Overall an excellent service.

28. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Amazing doors which looks beautiful.

Amazing doors which looks beautiful.
Our builders messed up the installation (their fault nothing to do with direct doors) and Direct Doors were so helpful and assisted us in procuring replacement parts giving advice and how to repair what our builders broke. Thank you to Emma in particular!

31. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service and after-care

Its been a few years since we had a new front door fitted by Stevie at Direct Doors but we inexplicably had a wee problem which turned out to be nothing but a loose piece of beading which prevented proper closure. Direct Doors could not have been more helpful and we managed to fix without a call out. Excellent after care available if required.

13. Januar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Measure correct

Before you order from this company ensure you order correct size as seems very difficult to change once done.

The measure instructions are not clear so get advice

If over 2 weeks unlikely they will help you.

4. November 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Customer Service

I made an enquiry on 11 October about a delivery date for door ordered 24 September. To my amazement I was told the bespoke door and frame ready and by 14 October delivered to my home! Initially, when ordering, the delivery would be 9-11 weeks so I was totally impressed by the speed and efficiency of the service provided. My Builders are yet to build stud wall to shower room, so have not seen my bespoke door unpacked. Can't wait.

14. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Bought new internal doors for my old…

Bought new internal doors for my old house and they were fantastic. Such great quality and arrived when they said they would. I made a slight error with sizes but rectified this by a quick call and they sorted it there and then. Great experience. Would definitely recommend direct doors

2. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Bad experience with delivery

I had never got a call from delivery person at 7.15 in the morning, before this delivery. This is not the customer experience I was expecting. I am moving houses and I had clearly mentioned to arrange for delivery after 9.30/ Anyway first time I missed my delivery, I had to pay an extra 10% of the item cost to reattempt delivery. And the driver again came to the address at 8.15. After some calls, the item was delivered at 10.00. To their credit Deanta did manage to deliver at a convenient time and were quite understanding. So no qualms dealing with Deanta.

I purchased from DirectDoors and their customer service is simply pathetic. I think they just have sales people manning customer issues. But never dealing with DirectDoors again.

4. Oktober 2024
Bewertung ohne vorherige Einladung
DirectDoors.com-Logo

Antwort von DirectDoors.com

Hello,

Firstly, thank you for taking the time to leave a review.

Having looked into this, I can see Deanta initially contacted you to book in the delivery dates, however, the first delivery was missed as you have explained.

I can see that my colleague Bradley dealt with this and reading the emails between Bradley and yourself, I am not sure what more he could have done to assist you with this.

We are informed of the delivery date(s) by Deanta which they discuss directly with you. I can see that you had requested the re-delivery for after 9.30am which Bradley passed onto Deanta however, it was made clear that specific times cannot be guaranteed.

Should there be anything further I can assist you with, please do not hesitate to contact me.

Emma
Assistant Manager
info@directdoors.com | 01968 671681

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr