Direct Bullion Bewertungen 

242
•
TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We dealt with Jack Wright and found him to be very friendly, helpful and efficient, he kept us notified at all stages of the process and answered all the questions we had. The delivery was arranged an... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Been a very positive experience, from requesting a brochure to receiving a follow up call from Jack Wright. Jack answered all my queries (this was my first time purchasing gold). He has guided me... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Excellent company through and through! I dealt with George Weir after speaking to one of the junior guys first and explaining my situation. They always do what they say. I would like to say I have de... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Jack guided me through the whole process and kept me updated at every step. He also gave me advice on my purchases as I am new to buying gold to help me achieve my goals many thanks look forward to fu... Mehr ansehen

Unternehmensdetails

  1. Gold- und Silberhandelsgesellschaft

Vom Unternehmen geschrieben

FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in ­house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.


Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

242 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 25 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.5

Alle Bewertungen

(242)

79 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Thank you Blair

Immaculate from start to finish - bought & sold through Blair & his service & attention to detail was incredible, will be returning without a doubt!

20. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 star service

5 star service! Would definitely recommend. Blair came out of his way to meet me face to face. Thanks Blair!

14. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First Class

Jack Wright provided me an exemplary service, I’ve used a few other services similar to Direct Bullion but will definitely be returning and asking for Jack!

26. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Thank you!

Very happy with my first experience, Nathan and Garry were very helpful and made sure I was looked after. Will definitely be using these guys again.

18. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Would 100% use again

Would 100% use again! Had the pleasure of dealing with a gentleman called Patrick who gave me great advice and was very helpful.

26. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

My elderly father taken advantage of - be warned.

My elderly father purchased 2026 Tudor Beasts “Queen’s Lion” 1oz gold coin after speaking with a very pushy sales representative, and the entire experience has caused him significant distress at an already vulnerable time.

My mother passed away recently, and since then he has been emotionally vulnerable and looking for ways to protect his savings. During the sales process, he was encouraged to purchase modern graded “collectible” gold coins at extremely high premiums above the underlying gold value.

The coins themselves are genuine Royal Mint gold coins, so this is not an authenticity issue. The concern is the pricing and the sales approach used. He paid approximately £5,490.00 f2026 Tudor Beasts “Queen’s Lion” , which we later discovered was around 48% above the intrinsic gold value at the time.

He was left with the impression these were particularly strong investment products because they were PCGS graded and described as collectible, but only afterwards did we understand how difficult it may be to recover such a large premium on resale. Realising this has left him deeply upset.

I believe elderly and recently bereaved customers should be treated with far greater care and sensitivity, especially when selling high-premium investment-style products.

I would strongly encourage anyone considering these coins to: compare prices carefully with standard, independently check live gold values, and ask for realistic buyback prices before purchasing.

6. April 2026
Bewertung ohne vorherige Einladung
Direct Bullion-Logo

Antwort von Direct Bullion

We are sorry to hear of your family’s recent bereavement.

However, we must respectfully correct several inaccuracies within this review.

The product purchased was a genuine Royal Mint 1oz gold coin, professionally graded by PCGS as MS70, the highest possible grading standard. These coins are specialist-graded collectable products and are valued differently from standard bullion coins due to factors such as grading, condition, scarcity, and collector demand.

Importantly, the customer specifically requested MS70-graded coins during conversations with our team, and we have full records of these discussions.

The pricing comparison in this review is also misleading, as it appears to compare the purchase price to a later gold spot price after the gold market had materially declined from earlier highs. Gold prices fluctuate daily, and any comparison should reflect market conditions at the time of purchase.

Graded coins do carry small premiums above standard bullion products, which is standard across the industry. These premiums were explained during the sales process, alongside the distinction between standard bullion and graded collectable coins. We also actively buy back graded coins where these premiums are recognised by the market.

We categorically reject the suggestion that any customer was pressured or “taken advantage of.” All purchases were made voluntarily following discussions about the requested products.

Furthermore, following these concerns being raised, we offered both a full buyback and a full refund directly to the customer. These options were declined.

We take customer care extremely seriously and remain happy to discuss any concerns directly and transparently.

Bewertet mit 5 von 5 Sternen

I am writing to express my sincere… excellent

I am writing to express my sincere thanks for the excellent service I received during my recent purchase of gold coins.As a recent retiree looking to invest, I first reached out by ordering your brochure. I was then contacted by Harry Higgs, who was incredibly patient from the start. I explained that I wasn’t ready to invest immediately, and Harry was very professional about it—he promised to stay in touch without any pressure, and he did exactly that over the following weeks.When the time finally came to move forward, Harry took me through the entire process step-by-step. The whole team was excellent, taking the time to explain every detail clearly. I am thoroughly impressed by how professional and knowledgeable everyone at Direct Bullion is.Thank you for making this such a smooth and positive experience. Kind regards, Anthony Battams

7. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service

My initial contact was with Patrick and then Harry. Both have been very helpful, informative and able to answer my many questions. It has been a pleasure discussing my purchase over the weeks. Harry is very upbeat, friendly and an asset to the company. I am really pleased I chose Direct Bullion to invest with. It has been a really smooth and enjoyable journey. Thank you

5. Mai 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

1-2-1 service and explained options…

1-2-1 service and explained options clearly without pressure. I was allowed time to think and weigh up my options.
I definitely feel confident I have done the right thing to invest.
Will use again in future.
A few problems with delivery- home address used instead of delivery address, so wasted a day. Was surprised for such a high value order Royal Mail was still used with a 5hour delivery window and not a courier.

24. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A big shout out to John Donovan who…

A big shout out to John Donovan who helped me with my investment at Direct Bullion . I was rather jittery entering into this type of world of investment but John allayed any fears that l had . He answered question after question to the extent l was happy to proceed . So much so l have recommended the company to colleagues & friends. Service was second to none.

22. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I have never attempted to buy bullion…

I have never attempted to buy bullion before, Well.. John at direct Bullion guided me through the process, he was friendly and professional also very patient given the amount of questions I asked!
I will be continuing to buy with John!

15. April 2026
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr