Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... Mehr ansehen
Unternehmen hat geantwortet
From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... Mehr ansehen
Unternehmen hat geantwortet
We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
3 Hylton Grange, SR5 3HR, Sunderland, Vereinigtes Königreich
- 0333 999 9762
4.9
Hervorragend
8233 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
New couch
Great service from the member of staff who I delt with, he also had a very good product knowledge.
The whole experience was very professional from start to finish.
1. August 2026
Antwort von DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Sales consultant was very efficient and knowledgeable. Gave us full details on our purchase and answered all our questions. Would certainly recommend DFS .
1. August 2026
Antwort von DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service very informative…
Great customer service very informative and very helpful staff. Emma was excellent member of staff
31. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service
We weren’t pressured and could look around until we had questions & wanted to order. The assistant was pleasant, not pushy, very affable & helpful & gave all the necessary information without us loosing the will to live.
31. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service.good selection …
Great customer service.good selection to choose from.
31. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Bright show room nicely spaced out and…
Bright show room nicely spaced out and very helpful and friendly staff
31. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff - took their time to explain all details of the settee and all products that where included - would recommend thank you
30. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Much prefer to dealing in a physical shop than Internet. Cant beat trying things out or considering new ideas when on site.
30. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Excellent friendly service by Lauren
Excellent friendly service by Lauren. Really knowledgeable.
30. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
I waited exactly 1 hour to place an order, I walked out in the end
Either not enough staff or they are taking far too long on a sale. One couple sat for an hour and 75% of the time was general chat, completely unrelated. I know 2 sales were lost in this store as another person followed me out of the door and they too knew exactly what they wanted.
27. Juli 2026
Antwort von DFS Furniture - Sunderland
Good afternoon,
Thank you for taking the time to share your review with us, we are disappointed to hear of your in-store experience. Our sales advisers do aim to build rapport with our customers and ensure every sale is detailed and thorough, however we will certainly feed this back to improve the service we provide.
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Sunderland
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine E
DFS Central Customer Support
Antwort von DFS Furniture - Sunderland
Good Morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind Regards,
Lorraine E
DFS Central Customer Support
Customer service was amazing very…
Customer service was amazing very informative and helpful also helped us step by step through the process explaining all of the options. Was our first time in store and our experience was 10/10 would definitely return in future.
27. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very nice Experience
Very nice Experience.
Neil at sunderland DFS really helped us chose the right option for our home and showed us all options that match our needs.
It was good to talk through specifics of the dimensions of our room and then looking what options suit us better.
Very good customer service.
27. Juli 2026
Antwort von DFS Furniture - Sunderland
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Lyndsey went into great detail to…
Lyndsey went into great detail to explain how the process works from my choice of sofa to the finance side of it as well, most appreciated the help, would not hesitate to recommend.
29. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Knowledge staff
Knowledge staff . Sophie was great explaining everything about the different sofas we looked at
21. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Lee and Neil were very helpful
Lee and Neil were very helpful, no pressure to buy and answered all questions asked. Great service.
28. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The sales rep was very pleasant
The sales rep was very pleasant, polite and friendly. Gave us all the info to make decisions and didn’t give us the hard sell
28. Juli 2026
Antwort von DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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