I had a very good experience as Mohamed from DFS Stratford took great care of me and my family. Mohamed was polite, friendly and very helpful showing us very patiently all the options we had in terms... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I couldn't find what I wanted in the showroom but the sales lady was super helpful and showed me what I could have on her laptop, with an L-shape instead of a corner arrangement and in a different col... Mehr ansehen
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa ch... Mehr ansehen
Unternehmen hat geantwortet
Staff were friendly without being overpowering as they left us to look around and try out their sofa range independently. They were approachable when we needed help and guidance when finalising our pu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
150-151 Westfield Avenue, The Street, E20 1EN, London, Vereinigtes Königreich
- 0333 999 9798
4.8
Hervorragend
659 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Sales assistant very helpful
Sales assistant very helpful. He had good knowledge of their products. There was no hard sell and they asked all the right questions. Also, advised me to measure the hallway to ensure that the sofa chosen would be able to be delivered with no issues before completing my order.
18. Februar 2023
Antwort von DFS Furniture - Stratford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Simon T
DFS Central Customer Support
Very good and very helpful person
19. Februar 2023
Great in-store experience
Denise from the Stratford branch was so great and helpful!! Really made my in-store experience seamless
18. Februar 2023
Antwort von DFS Furniture - Stratford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Simon T
DFS Central Customer Support
Competent and Friendly
Very friendly and patient consultation taking our individual requirements into consideration.
18. Februar 2023
Warm and friendly
The warm, friendly and professional advice received from the staff has helped me very much in making my decision on which sofa to purchase today.
The sale representative’s name is Alicia George.
15. Februar 2023
Very helpful
7. Februar 2023
Antwort von DFS Furniture - Stratford
Hello Sharon,
We are really grateful for your kind words and sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
Helpful staff.
5. Februar 2023
Antwort von DFS Furniture - Stratford
Hello Hafez,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Simon T
DFS Central Customer Support
I want to Stratford DFS branch and I…
I want to Stratford DFS branch and I made my order 1400 pounds in one payment. The lady with the curly hair was very patient and professional but the other day I went to the same shop again to add one more cushion I had a horrible experience with the guy with a very long beard, he didn’t even stand up. He didn’t answer the hi and he didn’t want to do it and he asked me to make an email to order the cushion. I went out and back an hour later and I explained to him, I want these cushions and I like to make my order it took him 20 minutes to make it order and in the end, I tried to be polite and said bye. Have a great day he didn’t even answer.
30. Januar 2023
Antwort von DFS Furniture - Stratford
Good Morning Amir,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. This is truly disappointing to hear and we are really very sorry about your experience with one of our advisors.
Please be assured that I will pass this feedback to the management team for them to look into as this is not the level of service we would expect from our sales advisors, I will also ask the manager to call you to discuss this in more detail.
Kind Regards,
Simon T
DFS Central Customer Support
We had a look online
We had a look online?
Went to dfs we saw the one we was looking at online?
Ask the lady if she’s could assist us ?
She’s went though everything with us helped us understand how’s we can change the way we have it’s in own living room 👌👌👌
4. Februar 2023
Antwort von DFS Furniture - Stratford
Hello Kim,
Thank you for taking the time to share your 5* review. We are happy to hear that you were provided with all the information and product knowledge. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Jennie D
DFS Central Customer Support
I came into your shop for a sofa the…
I came into your shop for a sofa the shop is bright and welcoming. Service was excellent from the assistance (Natalia) she explained very detail to me about the sofa and the protection plan.And how the payment plan, credit score and the delivery service worked very well. Very polite person always had a smile on her face made me feel very comfortable left with a smile on my face. Great work!
28. Januar 2023
Antwort von DFS Furniture - Stratford
Hello Sophie,
Thank you for leaving an amazing review. We are so happy that Natalia our sales advisor went over and beyond providing you excellent customer service. We hope you love your furniture when it arrives!
Kind regards
Jennie D
DFS Central Customer Support
Antwort von DFS Furniture - Stratford
Hello,
We’re really grateful and appreciate you taking the time to share your rating with us. We look forward to seeing you again in the future!
Kind regards,
Simon T
DFS Central Customer Support
Helpful staff
31. Januar 2023
Antwort von DFS Furniture - Stratford
Hello,
Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisors.Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.
Kind Regards,
Simon T
DFS Central Customer Support
Excellent customer care provided by…Mr. Mohammad
Excellent customer care provided by Mohammad at Stratford branch.
Very knowledgeable, calm and supportive.
Did his best in explaining the available products and helped to choose the best.
31. Januar 2023
Antwort von DFS Furniture - Stratford
Hello Dinesha,
Thank you so much for taking your time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in our Stratford store with Mohammad and helped you choose the right furniture to suit you and your home!
Kind regards,
Jennie D
DFS Central Customer Support
Very well informed staff who were…
Very we'll informed staff who were clear about all the different stages of the purchase
29. Januar 2023
The person I dealt with was very polite…
The person I dealt with was very polite and patient.
21. Januar 2023
Antwort von DFS Furniture - Stratford
Hello Michael,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it.
Kind Regards,
Simon T
DFS Central Customer Support
The sales rep was pleasant and…
The sales rep was pleasant and explained every aspect in detail
28. Januar 2023
Antwort von DFS Furniture - Stratford
Good Morning Adedoyin,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lia P
DFS Central Customer Support
DFS - friendly customer service
Friendly customer service. Range of sofa options offered (e.g. size, fabrics, recliners, styles etc.). Time was taken to go through the various options/styles and payment options.
28. Januar 2023
Antwort von DFS Furniture - Stratford
Good Afternoon Keith,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lia P
DFS Central Customer Support
Prompt and efficient service with…
Prompt and efficient service with everything explained.
28. Januar 2023
Antwort von DFS Furniture - Stratford
Good Afternoon John,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Lia P
DFS Central Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.