Ordered a 2 and 3 seater Sofas plus a matching rug, today from DFS in Stockport. Nicky who served us was very helpful, friendly and informative. I would definately request Nicky again if I were to... Mehr ansehen
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Das sagen Bewerter
Colin the salesman was absolutely brilliant,very thorough with explaining everything to do with our purchase. Extremely informative and this made buying our suite very easy. A very friendly guy who pr... Mehr ansehen
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We called into the Stockport branch, I'd seen a garden set on line, Colin the salesman was very helpful. Obviously the furniture wasn't in store, but Colin got it up on line for us, if he hadn't go... Mehr ansehen
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Loved the relaxed feel with staff, not jumped on when you gone through the door is a novel change! Liked the offer of a coffee albeit turned into an expensive one 😉 Particular mention goes t... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Saint Marys Way, The Peel Centre, SK1 2HD, Stockport, Vereinigtes Königreich
- 0333 999 9829
4.9
Hervorragend
5246 Bewertungen
Bittet Kunden um Bewertungen
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Amazing experience!
It was such an enjoyable, easy experience buying a sofa at DFS. Anthony was extremely helpful with all his knowledge about the sofa and the process of buying the sofa. He fully understood my financial situation and gave us support in the most affordable way for us. I will definitely return to DFS in the future. The staff are lovely and the products and customisation process is amazing!
28. Juli 2026
Antwort von DFS Furniture - Stockport
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
ARRIVE LATE AND DAMAGE
**ARRIVED LATE AND WITH DAMAGE - NO CUSTOMER ASSISTANCE **
Arriving late, over 3 weeks late, the store had nothing but excuses and lies. Customer service was unhelpful and rude on the phone, useless on the chat and unresponsive via email, including when a formal complaint was filed.
-Arrived almost a month late (due 8/7 arrived 27/7_
-Arrived DAMAGED (we have pictures and videos)
- Ignored a formal complaint
Honestly we regret it so much, there many other shops, please learn from our experience
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Stockport
Good morning Maria,
Thank you for taking your time to share your review with us, we are ever so disappointed to hear of the lack of customer care received regarding your concerns. We can see that delivery has now been completed and a goodwill gesture has been agreed to apologise for any inconvenience caused, all refunds are processed and received within 10 working days.
Kind Regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Stockport
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great store layout
Great store layout. No pressure sales and helpful well informed staff to assist. Purchase.
1. August 2026
Antwort von DFS Furniture - Stockport
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Sales lady Jackie was excellent very…
Sales lady Jackie was excellent very patient as we were quite iunsyre what we wanted.
2. August 2026
Antwort von DFS Furniture - Stockport
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Very friendly young man, named Anthony
Very friendly young man, explained everything in detail. Came away feeling very happy
1. August 2026
Antwort von DFS Furniture - Stockport
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Ant at the store in Stockport Peel Centre was very helpful. Explained the different cushion options, when throught the care package.
1. August 2026
Antwort von DFS Furniture - Stockport
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ant.
Kind Regards,
Jordan
DFS Customer Support
Jackie was amazing
Jackie was amazing, she was so friendly and helped us pick the right sofas and helped guide us along every step of the way.
1. August 2026
Antwort von DFS Furniture - Stockport
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Jackie.
Kind Regards,
Jordan
DFS Customer Support
Antwort von DFS Furniture - Stockport
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good service and helpful staff
25. Juli 2026
Antwort von DFS Furniture - Stockport
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Helpful
The lady that helped us in buying the sofas was really nice and polite. Helped us look at the 2 sofas which we ended up buying. Really good and well trained
31. Juli 2026
Antwort von DFS Furniture - Stockport
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly, helpful service.
Ellis was really helpful. (Without being pushy!) Let me take my time making my mind up and explained all the details clearly (eg: delivery etc). There’s lots of choice and I got exactly what I was looking for.
31. Juli 2026
Antwort von DFS Furniture - Stockport
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Your customer service staff was very…
Your customer service staff was very receptive and made us feel very comfortable. He made sure we got what we wanted .
31. Juli 2026
Antwort von DFS Furniture - Stockport
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The lady was so friendly
The lady was so friendly, and nice with us . Helped us a lot with no rush.
She make sure to explain everything to us.
And help us to choose the best sofas.
Thanks a lot to have a wonderful worker.
29. Juli 2026
Antwort von DFS Furniture - Stockport
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Antwort von DFS Furniture - Stockport
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
I had a good experience overall with…
I had a good experience overall with DFS, and I’m happy with the sofa I purchased. The quality and selection were excellent.
One suggestion for improvement is regarding the customer service. I feel that staff should maintain the same friendly and professional attitude regardless of whether a customer decides to buy on that day or not. Customers should never feel pressured into making a purchase, and everyone should be treated with the same respect and courtesy. I hope this feedback helps with future staff training.
Overall, thank you for the service, and I look forward to enjoying my new sofa.
21. Juli 2026
Antwort von DFS Furniture - Stockport
Good morning Mukhtar,
Thank you for taking the opportunity to share your review with us, we are pleased to hear you are happy with your purchasing experience. It is however disappointing to hear that you felt you were treated differently when you chose to proceed with the purchase on a different day, we will ensure this is fed back accordingly to our sales teams.
Kind Regards,
Holly M
DFS Customer Support
Jackie was great
Jackie was very friendly, professional, and knowledgeable about the sofas we were purchasing. Jackie explained the benefits of the care package without pushing for a sale. Appreciated her friendly manner and cup of tea during the sale.
28. Juli 2026
Antwort von DFS Furniture - Stockport
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Nikki at DFS Stockport was extremely…
Nikki at DFS Stockport was extremely helpful, friendly and knowledgeable. We received an excellent experience and service while choosing and purchasing our new sofa. I highly recommend DFS Stockport Peel Centre.
27. Juli 2026
Antwort von DFS Furniture - Stockport
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Lorraine A
DFS Central Customer Support
Antwort von DFS Furniture - Stockport
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Class customer service
Class customer service. Attentive and knowledgeable. Looking forward to getting our sofa.
15. Juli 2026
Antwort von DFS Furniture - Stockport
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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