Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I had an excellent experience with DFS. The staff were friendly, helpful and professional, and they made the whole process easy and stress-free. The quality of the furniture is excellent, and I’m very... Mehr ansehen
Unternehmen hat geantwortet
We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... Mehr ansehen
Unternehmen hat geantwortet
The staff didn’t hassle us they allowed us to walk round and have a good look when we had decided there was somebody immediately available. We was offered a hot drink. The gentleman explained everyth... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, Vereinigtes Königreich
- 0333 999 9796
4.9
Hervorragend
4374 Bewertungen
Bittet Kunden um Bewertungen
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Above and beyond
Mohammed at DFS was absolutely brilliant. He was very friendly and helpful, took the time to explain everything clearly, and made sure we were confident with our choice of furniture. He double-checked our order and really went above and beyond with his service. Highly recommend!
15. Juni 2026
Antwort von DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
My experience @DFS was great
My experience @DFS was great
The person that served me was wonderful person
I’m so grateful
16. Juni 2026
Antwort von DFS Furniture - Romford
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Great help from mr khan nice guy very…
Great help from mr khan nice guy very friendly and helpful
12. Juni 2026
Antwort von DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Antwort von DFS Furniture - Romford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great experience and easy to choose lot…
Great experience and easy to choose lot of choice
8. Juni 2026
Antwort von DFS Furniture - Romford
Hello Saba,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We found quality and choice of…
We found quality and choice of merchandise really great. Our young salesman Mohamed was extremely helpful and willing to assist with any information that we requested. Enjoyed buying our furniture.
9. Juni 2026
Antwort von DFS Furniture - Romford
Hello Delyse,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Romford
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Member of staff (Faisal Khan) was very…
Member of staff (Faisal Khan) was very helpful and knowledgeable.
7. Juni 2026
Antwort von DFS Furniture - Romford
Hello Patricia,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Faisal was super, very welcoming
Faisal was very good, he greeted us and asked questioned about what we were looking for, he was very attentive. He was welcoming gave us coffee, and showed us all of the different ranges, he really helped us find what we were looking for and he advised on fabrics and styles. Excellent experience, Faisal made it such a good experience and he was very knowledgable and extremely helpful.
6. Juni 2026
Antwort von DFS Furniture - Romford
Hello,
Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Kind regards,
Lia
DFS Customer Support
Muhammad was very helpful
Muhammad was very helpful, without being pushy. He seemed very knowledgeable about the different manufacturers. He had a very pleasant manner which prompted us to seek him out on our second visit.
6. Juni 2026
Antwort von DFS Furniture - Romford
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Romford
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Crap shop don't recommend it
26. Dezember 2025
Antwort von DFS Furniture - Romford
Good morning Paula,
Thank you for taking the time to share your feedback, we are very sorry to learn your overall experience with DFS has not been a positive one. We're unsure about the issues you have experienced in particular so if there is anything further we can assist you with please do get back in contact. Apologies again.
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service the sales ladies Shaz was very informative and extremely helpful
5. Juni 2026
Antwort von DFS Furniture - Romford
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Very helpful in store fully explained…
Very helpful in store fully explained the sofa we purchased and how to maintain it, the purchase process was excellent
4. Juni 2026
Antwort von DFS Furniture - Romford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Don’t trust what they say in store
Very very unhappy as should be getting our sofa this Friday 5/6/26 book a day of work got rid of our old sofa’s today 3/6/26 now got a call saying there’s no stock even though it says in store delivery in 7 days what a load of rubbish. Annoyed is an understatement. 😡😡😡
BUT in store they was lovely so not there fault.
Still waiting for my sofa NOT happy. Sitting on the floor and beach chairs aren’t good.
16/06/26
18. Mai 2026
Antwort von DFS Furniture - Romford
Good Morning,
Thank you for taking the opportunity to write us a review, we welcome any feedback.
We are very sorry to hear that you are experiencing a delay with your furniture and lack of communication. We understand that delays can be incredibly frustrating and we apologise for any inconvenience this may have caused.
I have taken a look into the order and can see you have been contacted by DFS to discuss this further and please be rest assured we will get this delivered to you as soon as possible.
Again please accept our sincerest apologies for any delays that have occurred.
Kind Regards,
Lorraine A
DFS Central Customer Support
We were left to browse in the store…
We were left to browse in the store without being approached or pressured by sales staff, when we needed help they were on hand to offer assistance
2. Juni 2026
Antwort von DFS Furniture - Romford
Hello Margaret,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent Service
Excellent Service. Sales team were extremely helpful and patient with us.
31. Mai 2026
Antwort von DFS Furniture - Romford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Romford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The gentleman in the shop was amazing
The gentleman in the shop was amazing, he went above and beyond to help us, answered all our questions was so professional and polite couldn’t ask for anything more, will definitely be back in the future.
30. Mai 2026
Antwort von DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Lovely experience
Lovely experience! We knew the sofa we wanted and enjoyed trying it out! The sales process was easy and straightforward.
We’re looking forward to receiving it!!
30. Mai 2026
Antwort von DFS Furniture - Romford
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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