Good sales - not too pushy and I had time to look around the store before having a sales person trying to sell me something. The sales person I dealt with was not too pushy and explained everything.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ordered couch today in store. Very good experience. Excellent choices in materials and colours, great selection, and nice to be able to really get a feel for the couches in store. Compared to other fu... Mehr ansehen
Unternehmen hat geantwortet
Sam was absolutely amazing, she went thru everything, gave us advice on the upkeep of our new sofa . She told us what to expect when we get it delivered, fantastic service.
Unternehmen hat geantwortet
Wow this Shop is well laid out neat tidy and nice and bright , with a great choices of sofas and other furnishings 10/10 DFS . Chris the gentleman that took care of us was very warm and welcoming, fu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Salhouse Road, Unit 5, NR7 9AZ, Norwich, Vereinigtes Königreich
- 0333 999 9764
4.9
Hervorragend
8188 Bewertungen
Bittet Kunden um Bewertungen
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Excellent customer service
Excellent customer service, had a great experience finding our new sofa.
Friendly staff, relaxed environment (clean, tidy showroom)
Felt very confident about our purchase.
5. August 2026
Antwort von DFS Furniture - Norwich
Hello Anna,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Norwich
Hello Ellie,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
What a great experience!
Simon served us, was really knowledgeable and personable, could have a laugh with him. Also when he first introduced himself he didn’t then hover around us which I personally appreciate.
Sofas were lovely, everything was clear and when we made the decision to purchase, the application and ordering was so quick and easy! Lovely store as well, offered a drink and just lovely service.
4. August 2026
Antwort von DFS Furniture - Norwich
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Beautifully presented store
Beautifully presented store, huge choice in various colours and styles from leather to fabrics.
Special mention to Sam at the Norwich store, she was fantastic!
4. August 2026
Antwort von DFS Furniture - Norwich
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Sam.
Kind Regards,
Jordan
DFS Customer Support
Very helpful staff
Very helpful staff, relaxed atmosphere, products explained in an un pressurised manor
3. August 2026
Antwort von DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Antwort von DFS Furniture - Norwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Antwort von DFS Furniture - Norwich
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Really pleased with the customer…
Really pleased with the customer service from the staff inside.
Not pressured into anything and allowed the time to find the right sofa for us and purchased it.
2. August 2026
Antwort von DFS Furniture - Norwich
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Chris was very helpful patient and has…
Chris was very helpful patient and has given us the best advice for our new furniture.
2. August 2026
Antwort von DFS Furniture - Norwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great service from David and his team
Great service from David and his team! Very informative and got all my questions answered and left feeling confident with my purchase! Is good to see there is still places and people offering this kind of service! Would recommend this location to anyone in future looking to make a new purchase for their home. (Norwich)
1. August 2026
Antwort von DFS Furniture - Norwich
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with David and the team.
Kind Regards,
Jordan
DFS Customer Support
Natalia extremely helpful and…
We found Natalia extremely helpful and knowledgeable. Her approach and manner was exceptional. She is an asset to your company. Overall we enjoyed the experience.
1. August 2026
Antwort von DFS Furniture - Norwich
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Service was exemplar
Service was exemplar - gave space to browse and then immediately on hand to help and guide. Relaxed professional and went though all options re next steps and care of furniture. Would highly recommend.
1. August 2026
Antwort von DFS Furniture - Norwich
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
10 out of 10 if we could score more we would thanks
Walked in and thought we knew what we wanted but Sam walked to us and asked if we are OK, she was lovely and asked all the right questions for our needs and if we looked online etc... we ended up with something completely different and it was way better and suited what we wanted or needed .. we purchased all warranty and cleaner .. so can not fault her experience and very friendly.. it seemed like we knew her longer than 20 mins... we have been to other stores in the past but we will recommend to others made us feel like we were home..
1. August 2026
Antwort von DFS Furniture - Norwich
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sam met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The staff were great not to pushy and…
The staff were great not to pushy and every thing went through as explained, no issue no stress just a great sofa.
25. Juli 2026
Antwort von DFS Furniture - Norwich
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
The staff were very helpful
The staff were very helpful, and we didn't feel pressured to purchase anything we disnt want to
31. Juli 2026
Antwort von DFS Furniture - Norwich
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
From our first visit a couple of weeks…
From our first visit a couple of weeks ago, meeting Katie who was very patient, friendly & professional to our final visit today for our purchase served by Natalia who was very professional, informative & chatty we have found the whole experience very easy & relaxed - not stressful at all. Its nice to be offered a drink, guidance when requested & not badgered the minute you walk in the door. Never purchased from DFS before but we certainly will be back & would easily recommend them in future. Hopefully the delivery & our enjoying our new sofa in a few months will be as equally as good.
31. Juli 2026
Antwort von DFS Furniture - Norwich
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Bethany was very helpful and polite…
Bethany was very helpful and polite great experience thankyou
31. Juli 2026
Antwort von DFS Furniture - Norwich
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Norwich
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Staff really knew their stuff
23. Juli 2026
Antwort von DFS Furniture - Norwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Antwort von DFS Furniture - Norwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
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