Pleasant and helpful staff who were happy to advise and answer questions. We were allowed to browse and there was no dreadful 'hovering." Shaz? whom we had met at the initial visit and Tom?with whom... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
really liked the sales worker Sameera as she assisted us with buying our sofa and was really kind and helpful. Her customer service provided really boosted my experience with DFS
I am really happy with the customer service from a guy called Tom he helped me out with the purchase of my new sofa I highly recommend DFS to anyone that needs a new sofa. I’m over the moon and can n... Mehr ansehen
Shaz has been very helpful from start till finish. She explained everything to me and has been patient on answering my questions. She has been helpful to me in making my decision.
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Unit 4, Peninsular Retail Park, SE7 7TZ, London, England, Vereinigtes Königreich
- +443339999777
4.9
Hervorragend
1345 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The customer service I received in this…
The customer service I received in this store was fantastic. Kerry was brilliant from start to finish, patient, friendly, and really took the time to explain all the options available to me, as well as offering aftercare advice so that I get the most out of my new sofa.
27. Juni 2026
Antwort von DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Karima was very friendly and happy to…
Karima was very friendly and happy to answer any questions or concerns I had. Everything was explained to me in detail making my purchase quick and easy.
1. Juli 2026
Antwort von DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Service was great in terms of talking…
Service was great in terms of talking us through the options. Can provide more once it has been has been delivered.
30. Juni 2026
Antwort von DFS Furniture - Greenwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Greenwich
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
I was very pleased with the service…
I was very pleased with the service received (Mo - Sales Advisor). He was very professional, friendly and understood what I wanted, he explained all I needed to know about the Nevara suite that I wanted, guarantees and care of product.
I cannot fault service received, so I placed my order and now looking forward to receiving a delivery date. Also Thank you William for your input.
Thank you
27. Juni 2026
Antwort von DFS Furniture - Greenwich
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very friendly and knowledgeable person…
Very friendly and knowledgeable person who knows how to help people
26. Juni 2026
Antwort von DFS Furniture - Greenwich
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Dfs is very reliable responsible…
Dfs is very reliable responsible deligent and avery good customer service
16. Juni 2026
Antwort von DFS Furniture - Greenwich
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Within a short space of time Tom & I…
Within a short space of time Tom & I had a good rapport, told him what I was looking for & he showed me my choices, he asked about budget, purpose, size, long term appearance/wear, colour, level of comfort & delivery access amongst other things, Tom's thorough which helped my decision. Now the sofa needs to arrive & absolutely needs to knock the ball out of the park for myself & family. Lets wait & see.
20. Juni 2026
Antwort von DFS Furniture - Greenwich
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The overall experience was great,
The overall experience was great,
the staff were very polite friendly and they provided excellent customer service throughout.
Special shoutout to Tom who was super helpful and very knowledgeable as well.
He explained the whole process from point of order to delivery and information about the sofa. 10/10 positive experience 😊
22. Juni 2026
Antwort von DFS Furniture - Greenwich
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Antwort von DFS Furniture - Greenwich
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very good customer service from Moe
22. Juni 2026
Antwort von DFS Furniture - Greenwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Tom helped me a lot today and overall I…
Tom helped me a lot today and overall I was happy with DFS.
22. Juni 2026
Antwort von DFS Furniture - Greenwich
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff. Went above and beyond to ensure I had the best price and looked at other stores for an end of range sale. Very clear instructions and overall a very smooth transaction. Thank you.
10. Juni 2026
Antwort von DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Good experience for this shopping
Good experience for this shopping, and waiting for delivery
21. Juni 2026
Antwort von DFS Furniture - Greenwich
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great service, helpful staff
Absolutely first class customer service. We were greeted on arrival in the store by Shazz who asked if we needed any assistance. She was helpful and professional and made some very useful suggestions about what we could achieve in our home space. She was friendly and went the extra mile to help us make the right choice but giving us the time and space to be satisfied with working through the various options. She was patient and thorough in her explanations. It was a pleasure to have her assistance. Also we spoke to the manager who was equally friendly and helpful. I haven't been to a dfs store in years but have purchased there before. Shazz offered such a positive experience that I would highly recommend.
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Greenwich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards.
Vanessa
DFS Customer Support
Great service
Absolutely first class customer service. We were greeted on arrival in the store by Shazz who asked if we needed any assistance. She was helpful and professional and made some very useful suggestions about what we could achieve in our home space. She was very friendly and went the extra mile to help us make the right choice but giving us the time and space to be satisfied with working through the various options. She was patient and thorough in her explanations. It was a pleasure to have her assistance. I haven't been to a dfs store in years but have purchased there before. Shazz offered such a positive experience that I would highly recommend.
7. Juni 2026
Antwort von DFS Furniture - Greenwich
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards.
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Greenwich
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Wonderful Customer Service
We had such a great experience at DFS in Greenwich. All the staff were lovely but particularly Shaz, who spent the time to talk us through the best options for sofa beds including demonstrations of how they work.
The customer service at this store is unmatched and we have left with the perfect sofa for our needs on order!
I would also commend this store on its accessibility, having a lift enabled me to get to the second floor with zero difficulty.
20. Juni 2026
Antwort von DFS Furniture - Greenwich
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Good service
17. Juni 2026
Antwort von DFS Furniture - Greenwich
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.