We walked in and was given a nice welcome by Faz and was told if we need anything just to ask. That is what we like very much and we relaxed and was able to shop she answered our questions confidently... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnCorporation Street, Units C & D Boundary Retail Park, BB8 8LB Colne, GB
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Das sagen Bewerter
Greeted initially by staff then left to browse at my own pace, staff on hand to answer any questions served by Fazana lovely lady really pleasant.
Unternehmen hat geantwortet
Very helpful staff - NOT pushy , which is a huge relief! Second visit of the day as we had other stores to compare other sofas with . The very wonderful Faz at Colne dealt with us and the purchase . V... Mehr ansehen
Unternehmen hat geantwortet
Farz was very polite, helpfulful and knowledgable and helped us on choosing the right Sofas. All the staff were helpful. A good store with very good customer service.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Corporation Street, Units C & D Boundary Retail Park, BB8 8LB, Colne, Vereinigtes Königreich
- 0333 999 9832
4.9
Hervorragend
2354 Bewertungen
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No pressure from sales to purchase a…
No pressure from sales to purchase a sofa enabling us to look round the store with ease.
10. Mai 2026
Antwort von DFS Furniture - Colne
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwort von DFS Furniture - Colne
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Colne
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
It was nice to have a look around and…
It was nice to have a look around and not being badgered, the guy that dealt with us was very polite ,and gave excellent costumer service
10. Mai 2026
Antwort von DFS Furniture - Colne
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
The shop was clean and well presented. They let us look around without pressure but let us know she was there when we are ready. Faz helped guide us to the right choices with add ons etc. She had all the information we needed, the process was quick and officent, double checking everything. She very friendly. Very happy with the service and our choice in sofa. Would highly recommend
9. Mai 2026
Antwort von DFS Furniture - Colne
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Customer review
We are really pleased with the service we received whilst buying our sofa. Faz was really helpful, insightful and clearly had expert knowledge of sofas and how to keep them well maintained.
8. Mai 2026
Antwort von DFS Furniture - Colne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
FAZANAH WAS AMAZING!
I was welcomed by fazanah on entering DFS colne showroom.
She was lovely. Friendly. Chatty & really relaxed approach! Told us to just enjoy & have a seat on anything we liked the look of.
I then approached her for assistance. Before that, she left us to it. No pushing. No up sales. Just listened & advised.
She made the whole experience an absolute pleasure! Wonderful asset to the store! If you’re thinking of buying a sofa please go & see her.
The service was second to non. I purchased my dream sofa & it couldn’t have been more smooth & pleasurable.
Stress free & exciting!
Huge thank you to her. I purchased the visionary sofa.
Delivery however is a different matter…
I waited in all day for delivery only to watch the van drive past and receive a txt to say it had been failed delivery and rescheduled!
When I called DFS & spoke to someone they told me I had to now await re delivery. I explained I had my settee taken out cause my new one was arriving today as scheduled & I’m now without a settee… so I now have to wait up to a week to receive it! And that’s if they will
Deliver!! This was a Friday at 4pm. They probably just wanted to get home!
She told me I couldn’t raise a complaint until my settee arrived and I couldn’t speak to anyone else in regards to the matter cause she had dealt with it! Very poor delivery service. Do not recommend!
28. April 2026
Antwort von DFS Furniture - Colne
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Colne
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Amazing experience and a quick one too
Amazing experience and a quick one too! Absolutely amazing customer service 🤩
7. Mai 2026
Antwort von DFS Furniture - Colne
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and informative staff
Very helpful and informative staff. Explained everything very clearly and confidently. Very professional.
7. Mai 2026
Antwort von DFS Furniture - Colne
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Knowledge
Faz was very helpful.She guided us through our options and left us to consider them.She had lots of knowledge on everything we needed to know.
5. Mai 2026
Antwort von DFS Furniture - Colne
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Colne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
5* from start to finish
5* from start to finish. Useful information & very smooth process. Faz was great
6. Mai 2026
Antwort von DFS Furniture - Colne
Good morning Cameron,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The staff were really helpful and…
The staff were really helpful and friendly. Scarlett answered all our questions.
28. April 2026
Antwort von DFS Furniture - Colne
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent service from DFS Colne
Excellent service from DFS Colne. No pressure whatsoever. A real good old fashioned welcome and a good deal at the end. Faultless.
5. Mai 2026
Antwort von DFS Furniture - Colne
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Colne
Good Afternoon,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Jordan
DFS Central Customer Support
Great service
Great service and friendly staff. Professional and courteous throughout. Everything was explained to us and all questions were answered. Good range of products and no hard sell
4. Mai 2026
Antwort von DFS Furniture - Colne
Good afternoon Paul,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
I had an outstanding experience today…
I had an outstanding experience today at DFS from Faz and I feel it’s only right to recognise the exceptional service I received from this fab lady.
From start to finish, Faz demonstrated professionalism, expertise, and genuine care. She took the time to really understand what I was looking for, offering thoughtful advice without ever making me feel pressured. Her product knowledge was excellent, and she guided me through the options with confidence and clarity, making what can sometimes be an overwhelming process feel easy and even enjoyable.
What truly stood out was Faz’s customer-focused approach. She was patient, attentive, and incredibly supportive throughout, ensuring every detail was covered and that I felt completely comfortable with my choices. Nothing was too much trouble, and her warm, friendly manner made a real difference.
It’s rare to come across service of this calibre, and Faz is a real credit to DFS. I would highly recommend seeking her out if you’re visiting the store — you’ll be in very capable hands.
Thank you again, Faz, for such a positive experience.
3. Mai 2026
Antwort von DFS Furniture - Colne
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Colne
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Lovely Visit
The staff were very friendly and helpful, always on hand to answer questions but never pushy or overbearing.
We were allowed to take our time, browse at our own pace and test out many...many sofas for comfort.
3. Mai 2026
Antwort von DFS Furniture - Colne
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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