Both Laila and Sam were exceptional. Friendly and well informed but not pushy or “salesy”. There was none of the usual sales patter that we had in other stores. Sam in particular was fantastic and rea... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnGALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR Cheltenham, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After seeing a sofa on the website me and my husband loved we tried to purchase from online but the website kept crashing so we decided to go into our nearest branch cheltenham to take a look at it in... Mehr ansehen
Unternehmen hat geantwortet
From the moment we started talking I got the feeling all Samuel wanted to do was sell us what we wanted. I was given options time to think and never felt pressured to buy. His knowledge on everything... Mehr ansehen
Unternehmen hat geantwortet
We wanted a new recliner sofa and had seen something we liked on the DFS website. We went to our local store to check it suitability but decide to buy a different sofa! Carrie, in the Cheltenham, sto... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
GALLAGHER RETAIL PARK GALLAGHER RETAIL PARK, GL51 9RR, Cheltenham, Vereinigtes Königreich
- 0333 999 9758
4.9
Hervorragend
2847 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von DFS Furniture - Cheltenham
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Very helpful friendly staff everything…
Very helpful friendly staff everything explained vlearly
11. April 2026
Antwort von DFS Furniture - Cheltenham
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Cheltenham
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
It was a very pleasant experience
It was a very pleasant experience. Every thing was explained to me by the lovely lady who dealt with me.
8. April 2026
Antwort von DFS Furniture - Cheltenham
Good morning Kathy,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Friendly and knowledgeable staff who…
Friendly and knowledgeable staff who provided a great service.
6. April 2026
Antwort von DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very very helpful
Very very helpful, helped us find exactly what we were looking at for our new home
7. April 2026
Antwort von DFS Furniture - Cheltenham
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very good service.
31. März 2026
Antwort von DFS Furniture - Cheltenham
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
EASY ONLINE ORDERING
Easy online ordering and credit agreement after visiting our local store to view our chosen items. Ability to track our order on line through to delivery.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Cheltenham
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
EASY ONLINE ORDERING
Easy online ordering and credit arrangement after visiting our local store to view our chosen items. Ability to follow progress of our order online.
6. April 2026
Antwort von DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Excellent customer service really…informative polite and no sales pressure
Excellent customer service really helpful and no selling pressure was a pleasure to purchase
6. April 2026
Antwort von DFS Furniture - Cheltenham
Good afternoon Gemma,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
sofa purchase
Mike was very knowledgable and helpful, excellent customer service would highly recommend them for a new sofa.
4. April 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We had Sam,great detail on the sofa and…
We had Sam,great detail on the sofa and package deals for cleaning,happy to anser all questions which made everything easier,great service.
Gary Boseley
3. April 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very friendly
Very friendly, informative and suggested certain things like what size the furniture would fit our room best. Staff was very helpful
3. April 2026
Antwort von DFS Furniture - Cheltenham
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Good overall atmoshere in the shop .
Good overall atmoshere in the shop. Did not feel pressuredstaff helpful and relaxed.
2. April 2026
Antwort von DFS Furniture - Cheltenham
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
We entered DFS and we were asked by an…
We entered DFS and we were asked by an advisor if we needed any assistance, we said we were just looking not intending to buy anything today, for a sofa and reclining chairs we were left so we could look around, if we required any assistance we just needed to ask. We liked the way we could sit and try and wander around without being harassed. We then made a choice and our advisor Ruchira came and advised us of colours and answered any questions we had. She was very professional and helpful. We felt she offered us a good deal and decided there and then to buy our new sofa and reclining chairs and looking forward to them being delivered in a few weeks.
1. April 2026
Antwort von DFS Furniture - Cheltenham
Good morning Naida,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Very nice member of staff
Very nice member of staff , very helpful made the purchase easy and effortless would recommend
31. März 2026
Antwort von DFS Furniture - Cheltenham
Good morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful and very friendly
Very helpful and very friendly. Didn't catch their name but was very happy with the service from a clean and tidy store.
31. März 2026
Antwort von DFS Furniture - Cheltenham
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Lovely choice of furniture and great…
Lovely choice of furniture and great savings. Really easy to afford with the 4 years 0% interest! Customer service was 10/10. Rouiche was very helpful and patient with our bundle! 👍
29. März 2026
Antwort von DFS Furniture - Cheltenham
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Really good service
Really good service, helpful and informative from the staff member. Provided relevant knowledge about products and finance terms. Made sure the sofa could be delivered up to my 3rd floor flat. I knew what I was going in to the shop to order, completed in 15 minutes.
30. März 2026
Antwort von DFS Furniture - Cheltenham
Good morning Louis,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
I was listened to and had time to try…
I was listened to and had time to try out several models to find the right one
28. März 2026
Antwort von DFS Furniture - Cheltenham
Good morning,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.