We were served by Akaash at the Bradford store and he was unbelievably helpful. He was very honest and gave us the best advice. He made us feel confident and reassured us. He went above and beyond. We... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of o... Mehr ansehen
Unternehmen hat geantwortet
The salesman was very professional and not pushy as in SCS previously. Great service and explained everything we needed to know about our purchase.
Unternehmen hat geantwortet
Fantastic help from Hafsah in the Bradford store yesterday. Friendly, full of good advice and knew details of all the sofas we looked at. Thank you so much - made for excellent sofa shopping. We'd d... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Valley Road, BD1 4AG, Bradford, Vereinigtes Königreich
- 0333 999 9734
4.9
Hervorragend
2694 Bewertungen
Bittet Kunden um Bewertungen
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Disappointing Customer Service at DFS Bradford
We had a very disappointing experience at the DFS Bradford store. The sales advisor was polite, knowledgeable, and explained everything clearly, so we appreciate their help.
Unfortunately, our experience with the manager was completely different. As customers making a significant purchase, we naturally wanted to ask questions and see if there were any available deals or options. Instead of responding professionally, the manager told us, "Either take it or leave it." We found this comment dismissive and disrespectful.
We understand that discounts are not always possible, and we fully respect that. However, there is a respectful way to communicate with customers. The manager's attitude made us feel unwelcome and undervalued.
Based on our experience, we would not recommend the DFS Bradford store to anyone
5. Juli 2026
Antwort von DFS Furniture - Bradford
Good morning Amir,
Thank you for taking the time to share your review with us, we are sorry to hear of your experience in store and the service received by the store manager, we assure you this is not the service we aim to provide to our valued customers. Please rest assured this will be fed back to the relevant personnel and improvements will be made where possible.
Kind Regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Bradford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great experience
Great experience. Akash was very helpful. So easy to talk to and made everything very easy. Great quality of sofa too.
11. Juli 2026
Antwort von DFS Furniture - Bradford
Hello,
Thank you for sharing your lovely feedback with us, this is greatly appreciated.
Kind regards,
Holly M
DFS Customer Support
Akashi at Bradford was amazing
Akashi at Bradford was amazing. Really helpful but not pushy. Explained everything clearly and was really helpful
11. Juli 2026
Antwort von DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Hassan was lovely to deal with and very…
Hassan was lovely to deal with and very helpful, also makes a cracking coffee
11. Juli 2026
Antwort von DFS Furniture - Bradford
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Lynne was very welcoming
Lynne was very welcoming, she made us feel at ease, and her knowledge of products was excellent. She put no pressure on us and handled everything very professionally. Excellent service
10. Juli 2026
Antwort von DFS Furniture - Bradford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Aakash the man
Went in today to purchase sofas. Dealt with a lovely gentleman called Aakash. He was ever so friendly who dealt with every query we had with kindness and patience. Would recommend dealing with him directly.
9. Juli 2026
Antwort von DFS Furniture - Bradford
Hello Rizwan,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Bradford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great customer support from the staff…
Great customer support from the staff and plenty to choose from.
Didnt bother us until we asked which to me is vital.
6. Juli 2026
Antwort von DFS Furniture - Bradford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The staff were polite and patient.
The staff were polite and patient.
They gave us enough time to choose what we wanted.
He gave full explanation to our understanding.
6. Juli 2026
Antwort von DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Bradford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great c.service,nice n clean store
5. Juli 2026
Antwort von DFS Furniture - Bradford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Akash was very professional and…
Akash was very professional and patient, we’ve lost count of how many times we came and pestered Akash, unfortunately the day we decided to place the order he was off from work. Zara processed our order but please make sure to pass on our regards to Akash as he was brilliant throughout and helped us sooo much.
5. Juli 2026
Antwort von DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The salesman what a great guy
The salesman what a great guy, very pleasant not too pushy very helpful
5. Juli 2026
Antwort von DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Happy with the service from the staff…
Happy with the service from the staff very helpful
5. Juli 2026
Antwort von DFS Furniture - Bradford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great service in store shame about expensive delivery charge
Paul made us extremely welcome in store today. He helped us find the perfect sofa for Mum and was curious and polite throughout. He explained everything in detail about the extra cover and delivery. The only downside to this purchase is the delivery charge which we found extreme at £129!
5. Juli 2026
Antwort von DFS Furniture - Bradford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Dealt with a gentleman named Aakash
Dealt with a gentleman named Aakash - really helpful and made it a smooth journey ordering the sofas.
2. Juli 2026
Antwort von DFS Furniture - Bradford
Hello Asif,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Bradford
Hello Mohamed,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The lady who helped me with the sofa…
The lady who helped me with the sofa and talking through everything was so helpful and kind, made the experience easy and enjoyable.
1. Juli 2026
Antwort von DFS Furniture - Bradford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Amazing experience
Amazing experience, it was quick and easy and everything went smoothly! I was looked after by a gentleman called Akash was very helpful and kind and willing to go above and beyond for me and my family. Amazing work keep up the good work.
1. Juli 2026
Antwort von DFS Furniture - Bradford
Hello Ibraheem,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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