The shop is going through a refit and selling conditions are far from ideal at the moment. However the young lady I dealt with was so helpful and attentive and super knowledgeable. Hopefully the rest... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Samir was a wonder sales agent! They explored different options of sofas and materials with us for the 3x times we came in to find the right sofa for our home! He was particularly patient and no... Mehr ansehen
Unternehmen hat geantwortet
Just purchased a sofa from the DFS Birstall branch and had a great experience thanks to Sunny. He was friendly, knowledgeable, and really patient while helping us choose the right sofa. Nothing felt r... Mehr ansehen
Unternehmen hat geantwortet
Really great service from the minute we walked in, the team in the store was helpful and knowledgeable and a massive thanks to lynne who was a huge help and managed to get us a sofa that we love
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, Vereinigtes Königreich
- 0333 999 9807
4.9
Hervorragend
7933 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Really great service from the minute we…
Really great service from the minute we walked in, the team in the store was helpful and knowledgeable and a massive thanks to lynne who was a huge help and managed to get us a sofa that we love
30. Mai 2026
Ron was great
24. Mai 2026
Knowledgeable and helpful advisor Sunni…
Knowledgeable and helpful advisor Sunni explained everything in complete detail a seamless experience from star to finish
31. Mai 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Great service under adverse conditions
The shop is going through a refit and selling conditions are far from ideal at the moment. However the young lady I dealt with was so helpful and attentive and super knowledgeable.
Hopefully the rest of the experience upto delivery is just as good 🤞
30. Mai 2026
Antwort von DFS Furniture - Birstall
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Samir made us feel very welcome and…
Samir made us feel very welcome and showed great customer service. He made the transaction effortless.
30. Mai 2026
Antwort von DFS Furniture - Birstall
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Samir.
Kind Regards,
Jordan
DFS Customer Support
All of assistants who dealt with me…
All of assistants who dealt with me were , polite , efficient, not pushy , helpful.
30. Mai 2026
Antwort von DFS Furniture - Birstall
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
I recently purchased a sofa for my…
I recently purchased a sofa for my daughter in the Birstall store unfortunately I can’t remember the name of the person who advised us but never the less He was was brilliant in advising us on what sofa to buy so today the sofa was delivered with no problems they delivered guys were professional and friendly.
I will definitely recommend DFS
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Birstall
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Twas a great experience
Twas a great experience, Sunny was extremely helpful, informative, welcoming, friendly. Best customer service ever experienced..
29. Mai 2026
Antwort von DFS Furniture - Birstall
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Sunny.
Kind Regards,
Jordan
DFS Customer Support
Loved the sofa and helpful staff his name was Ben
The guy that assisted us was great and helpful from start to finish helpful and patient when explaining options and care packages that also offer to maintain sofa
27. Mai 2026
Antwort von DFS Furniture - Birstall
Hello Lee,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The service we received was outstanding…
The service we received was outstanding with a smiling face throughout purchase :)
27. Mai 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Birstall
Hello Jill,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Sales advisor was great
Sales advisor was great! Informative and explained the credit and product brilliantly whilst been friendly and not pushy
26. Mai 2026
Antwort von DFS Furniture - Birstall
Hello Fiona,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Samir was a wonder sales agent
Samir was a wonder sales agent! They explored different options of sofas and materials with us for the 3x times we came in to find the right sofa for our home!
He was particularly patient and not pushing for a sale which made me and my parents feel secure in shopping with the company. He is a credit to the staff and the company.
Thank you Samir for helping us find the most comfortable sofa for us!
26. Mai 2026
Antwort von DFS Furniture - Birstall
Hello Rae,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Samir.
Kind regards,
Lia
DFS Customer Support
Final price
We made our order on the 19th may and was told a price for sofa which we agreed on , then we had add ons £120.00 for delivery for a small 2seater sofa, they changed it to £20pounds if we took out cleaning products . Now since that day we are being bombarding with emails which is overkill
19. Mai 2026
Antwort von DFS Furniture - Birstall
Hello Stephen,
Thank you for your kind review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture, apologies for any inconvenience surrounding the emails received. You are able to unsubscribe to these if required.
Kind regards,
Lia
DFS Customer Support
Was expecting to be jumped on soon as…
Was expecting to be jumped on soon as we walked through the door, but we wasn’t lovely stuff very helpful may you feel very welcome
26. Mai 2026
Antwort von DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and knowledgeable.
25. Mai 2026
Antwort von DFS Furniture - Birstall
Hello James,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Easy purchase
Easy purchase. We knew what we wanted. Found it straight away. Anna helped us in every way. Many thanks.
25. Mai 2026
Antwort von DFS Furniture - Birstall
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Attended today to purchase a sofa and…
Attended today to purchase a sofa and was greeted by Dan who was very helpful indeed.
Everything was explained, care of the sofa ,time frames and delivery.
My order was double checked to make sure no errors were made as I have ordered a two tone sofa set.
25. Mai 2026
Antwort von DFS Furniture - Birstall
Hello,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
No pressure selling, very welcome. 10/10
No pressure selling just a nice welcoming chat about the vast options and easy breezy way to buy our next sofa.
24. Mai 2026
Antwort von DFS Furniture - Birstall
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Birstall
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
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