DFS Furniture - Birmingham Bewertungen 

Brought wrong sofa and had to wait 6 more days

I received excellent customer service from staff member Jimmy who explained everything in great detail.

Very friendly, knowledgeable and helpful staff without being pushy, excellent customer service.

I had a wonderful experience being served by Sarah, who was so well informed about the collections in store and gave fantastic advice when purchasing. Sarah was ever so patient aswell as knowledgeable. The sofa selections at DFS never fail to disappoint, and the quality and craftsmanship has kept me a returning customer for over 20 years! I was a little unsure this time about what to go for or even if I should keep what I have, but Sarah spent time to understand what sort of sofas I like and need and recommended accordingly. I visited the store three times before proceeding and each time she helped with colour selection which I changed twice, along with measurements of the sofas by emailing me what I chose to be able to measure at ease at home without having to trawl through the website, and I then was ready to proceed with the purchase. Thank you Sarah! Wish you all the best! And DFS is excellent sofa selections! From one very happy customer once again!

DFS customer service and support was truly appreciated when we purchased two rise and recline individual chairs for my parents. The attendant was respectful and helpful paying particular attention to the health needs of my parents before advising which products were most suitable. They were both able to try out the products and use the rise and recline features for themselves. We cannot fault the whole experience.

Very good let you know more after delivery as when is due

The gentleman who helped us was very friendly, knowledgeable & wasn't "too pushy"...I think his name was Balli ?

Kev was extremely helpful and polite. Gave us many options to choose from and gave us thorough information for every sofa we looked out. Made the whole experience easy and stress free!

Staff We're very polite and helpful Very professional and help us through the whole process from start to finish it was brilliant service

Staff was very helpful and kind. Explained everything throughly. Ordering process was very quick and easy.

Thank you Iram for you’re assistance great customer service.

jimmy very good lad

Was able to take time to look around .
Left alone to think about things.
Not pressured.
Explained everything.
Bally really good and friendly.

Everything explained simply and concisely by Bally, nothing was too much trouble, very friendly and stress free for us which is why we always use this DFS store.
Quality friendly service would highly recomend.

The guy that served us is very polite. Very helpful and made the transaction very easy. You should keep stuff like that. This is what kicks you i they wanted feedback about what I thought aboutn profits

The customer service received was amazing, very helpful and patience,

Great service at this store, right from entering the store up to ordering the sofa. I had seen the sofa I liked online, and although it wasn’t available in store, we were shown options with the same cushion firmness, depth, seat height etc. We were given space and plenty of time to look around freely, but also helped out with our questions. Would definitely return here in the future.

Customer service was good overall, but realised on coming home and checking items brought that there were other options available which I was not informed of when in the store e.g manual recliner single seater or a normal single seater which was cheaper.

Rang DFS and spoke to them about the limited information given and was able to have order rectified .

Sales assistant was brilliant very helpful and very professional