Dave rivers very helpful very friendly got the job done got the car we choose an wanted will be coming again in the future
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Das sagen Bewerter
Terrible, don’t buy Fiat. My mother in law’s car was off the road for 6 months while we waited for a minor part to arrive citing the Straits of Hormuz as a reason for delay. The part only turned up wh... Mehr ansehen
Unternehmen hat geantwortet
Went in and spoke to both richard and scott, both were very helpfull and professional would definitely recomend.
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I bought a brand new Omoda 9 Noble from Connor at the Norwich branch. Absolutely excellent service, he knew the car inside out, no pressure to buy, did a very competitive deal when I was ready. The... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Your Local New and Used Car Sales, Servicing, MOT Test & Parts Dealers. Desira Group in Norwich, Bury St Edmunds, Diss, Great Yarmouth & Lowestoft.
Kontaktinformationen
Heigham Street 129, NR2 4TG, Norwich, Vereinigtes Königreich
- feedback@desiragroup.com
- www.desiragroup.com
3.9
Gut
161 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Jacob was fantastic
Jacob was fantastic, he knew everything about the car I was after and answered everything I needed to know. He was so helpful and can’t recommend him enough.
Thank you Jacob
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Sherrie
Thank you so much for your kind review. We’re delighted to hear that Jacob provided such fantastic service and was able to answer all your questions and help you find the right car.
We’ll be sure to pass on your lovely comments to him — I’m sure he’ll really appreciate it.
Thanks again for your recommendation, and we hope you enjoy your new car!
Kind Regards,
Neil
Great experience with the customer care
I would like to express my sincere gratitude to Dean at Desira in Norwich. The damage to the upholstery of one of the seats (cut) in my Suzuki Vitara required a specialist repairer, as Suzuki do not supply the required part. Dean took the time and effort to locate a suitable specialist and to arrange for the issue to be resolved smoothly and professionally. This is a great experience with the customer care provided by Desira in Norwich, and I would not hesitate to recommend them.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Vassili
Thank you for your kind words and for sharing your experience. We’re delighted to hear that Dean went the extra mile to resolve the upholstery issue on your Vitara and ensured everything was handled smoothly and professionally. Providing excellent customer care is extremely important to us, and your recommendation is greatly appreciated.
Kind Regards,
Patrick
A massive shout out to Jacob at Desira…
A massive shout out to Jacob at Desira Nissan in Norwich . He was super supportive and guided us through the Motability application process for our daughter’s car . He was incredibly patient and actually took the time to listen to what her specific preferences and needs were rather than just trying to get us to lease the most expensive option . He kept in touch throughout the progress of the application and made the whole experience far less stressful. He even adjusted the interior neon lights to green as it was her favourite colour . I would highly recommend him and the dealership for their customer service
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Deborah
Thank you for taking the time to leave such a heartfelt review. We’re delighted to hear that Jacob made the Motability process smoother and took the time to truly listen to your daughter’s needs and preferences — even down to her favourite colour! Your comments perfectly reflect the level of care we aim to provide, and we really appreciate your recommendation.
Kind Regards,
Neil
Desira Norwich New Car purchase
I Purchased a new Qashquai from Desira Norwich for my wife. Whilst I thought we would be met with pushy salesmen we encountered the exact opposite. Jacob who dealt with the initial enquiry was patient, informative, knowledgeable, accommodating and explained everything in easy to understand terms. When my wife went on a test drive he was a gent and allowed her to drive the vehicle at her pace and gave her advice and prompts in a polite manner. He looked for a car that matched our specification and when we rejected them as not suitable it was no problem and he went and started the search again. We eventually opted for a new car and he kept in close communication throughout and advised us of who to contact when he was not available. Since we have had the car he has called to see how we are getting on, answered several questions we had and will be in contact again in a month to see how things are and if we have any queries. What we thought was going to be a pushy, hard sell, from a cocky salesman was the exact opposite and was a pleasure to purchase a car from Desira Norwich and to be taken through the purchasing process in a unassertive and easy going way by Jacob
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Tony
Thank you for your wonderful feedback. It’s great to hear that Jacob exceeded your expectations and made the whole process relaxed, informative and enjoyable. We’re especially pleased that both you and your wife felt supported throughout, from the test drive to after-sales follow-up. We’ll be sure to pass your kind words on to Jacob — thank you for choosing Desira Norwich.
Kind Regards,
Tony
Excellent service from this dealership…
Excellent service from this dealership Jacob Stares from Desira Nissan Norwich was our sales representative, Jacob was very knowledgeable regarding our new mobility car we were interested in and explained all the benefits of this car that suited my mobility needs Jacob was very understanding. Very polite and nothing was any trouble and on the day of collection of our new mobility car, Jacob explained all the functions and set our profiles up on the car before we drove the new car away and also rang the next day to see how we were getting on with the car excellent service from Jacob highly recommend him and the dealership
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Thank you for such a detailed and thoughtful review. We’re thrilled to hear that Jacob provided such attentive and understanding service, particularly in ensuring the vehicle met your mobility needs. Taking the time to explain everything thoroughly and checking in after collection is something we pride ourselves on. Your recommendation means a lot to both Jacob and the wider Desira Nissan Norwich team.
Kind Regrads,
Neil
Desira
Had a fantastic experience purchasing my car from Ed Pearce at Desira. Everything was explained in detail. I would highly recommend!
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Jennifer
Thank you for your lovely feedback. We’re so pleased to hear you had a fantastic experience with Ed and that everything was clearly explained throughout your purchase. Your recommendation is greatly appreciated and we hope you continue to enjoy your new car. We’ll be sure to share your comments with Ed.
Kind Regards,
Jake
SALES ADVISOR
Recently taken ownership on a new Jaecoo, after speaking to the salesman Ed Pearce and arranging to test drive, the experience was 10/10, Ed was so friendly and informative, there was no pressure of a sale, from original point of contact to hand over. highly recommend Ed @ desira heigham street.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Jen
Thank you for taking the time to share your experience. We’re delighted to hear that Ed made your Jaecoo journey such a positive one from start to finish. Providing a friendly, informative and pressure-free experience is exactly what we aim for, so your comments mean a great deal. We’ll be sure to pass your kind words on to Ed and the team at Heigham Street. Enjoy your new car!
Just bought a car off Connor Jacobs at…
Just bought a car off Connor Jacobs at Jaecoo Norwich. It was an absoloute pleasure. Highly recommend him if you are looking for a new car. Thanks mate.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Andrew,
Thank you so much for your five-star review! Connor will be so pleased to read that you recommend him so highly. Thank you for choosing Desira Norwich Heigham Street for your next car purchase. Enjoy every mile and don't hesitate to get in touch if you need us!
Kind Regards,
Ellie, Desira Group
Excellent experience
Had a really excellent experience purchasing my car from Ed Pearce at Desira. He was brilliant and knowledgable and clear from the start. I would highly recommend visiting for your next car purchase.
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Lauren,
Thank you very much for your five star review! We will be sure to pass on your kind words to Ed, who will be really pleased to hear this. Thank you so much for your recommeding us and enjoy your new car!
Kind regards,
Ellie, Desira Group
I explained to the Salesman my needs…
I explained to the Salesman my needs for my new vehicle. I was treated kindly, everything was explained to me fully and my questions were answered. The whole experience was perfect from beginning to end, when I picked up my new car.
4. September 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Margaret
We’re delighted to hear that you had such a positive experience and that our team made the process smooth and enjoyable from start to finish. Your satisfaction means a great deal to us, and we hope you’re loving your new car. If you have any questions or need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Enjoy every mile in your new vehicle!
Kind Regards,
Patrick
I always feel like a valued customer
I always receive a polite and very helpful service from all sales and maintenance employees. Aaron Woodrow is a brilliant salesman who is very thorough to explain the purchasing process. He carefully explains any new features, (this is my fourth Qashqai), and always makes me feel like a valued customer.
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Christine
Thank you so much for your wonderful feedback. We’re delighted to hear that you consistently receive polite and helpful service from our team, and it’s fantastic to know that Aaron has once again made your car-buying experience such a positive one.
Your continued loyalty – now on your fourth Qashqai – really means a lot to us. We’ll be sure to pass on your kind words to Aaron and the rest of the team, who will be thrilled to know their efforts are appreciated.
Thank you for choosing Desira once again, and we wish you many happy miles in your new Qashqai!
Kind Regards,
Patrick
Excellent customer service
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Thank you so much for your kind feedback! We're delighted to hear you received excellent customer service — it’s always our goal to provide the best experience possible. We really appreciate you taking the time to share your thoughts and hope to see you again soon!
Kind regards,
Patrick
Everyone was friendly and helpful.
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Victor
Thank you for your review! We’re glad to hear you found everyone friendly and helpful and your feedback means a lot to us.
We look forward to seeing you on your next visit.
Kind Regards,
Patrick
Norwich Desira
The sales staff have always been helpful, polite and professional. They know their products and as a returning customer, they are well aware of our requirements when choosing a car. They also assisted with setting up the car’s electronics for the keys. A very good team.
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Mrs Cocks
Thank you for your fantastic feedback and for being a returning customer — that means a lot to us. We’re so pleased the team could provide the helpful, polite, and professional service you’ve come to expect, and assist with setting up your new car. We’ll be sure to share your kind words with the team.
Kind Regards,
Patrick
A delightful experience
A delightful experience. Robert Law was friendly and courteous with a lovely Scottish accent ! He was knowledgeable and professional ,understanding what I required in my new vehicle. My car had to be ordered as there wasn't one in stock in the colour I wanted (the fabulous iconic yellow ! ), I was kept informed of the delivery date and I took delivery on the date promised .The handover of my car was smooth and professional with Robert making sure all settings were as I required. I would certainly recommend this dealership..
23. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Gillian,
Thank you so much for your wonderful review! We're delighted to hear that Robert provided such a friendly and professional experience — and that you’re loving your new car in that fabulous iconic yellow! It’s great to know everything went smoothly from order to handover. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Kind Regards,
Patrick
Knowledgeable and friendly staff.
Knowledgeable and friendly staff.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Kay,
Thank you for your kind feedback! We’re really pleased to hear you found our team knowledgeable and friendly. We appreciate you taking the time to share your experience.
We look forward to welcoming you back in the future.
Thanks,
Patrick
Helpful service without pressure
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Mrs Webb
Thank you for your review! We’re glad to hear you found our service helpful and appreciated our no-pressure approach. Your feedback means a lot to us.
Kind Rehards,
Patrick
No problems all when smoothly.
No problems all when smoothly.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Phillip
Thank you for your positive review! It’s great to hear everything went smoothly during your visit. We appreciate you taking the time to share your experience.
We look forward to seeing you again on your next visit.
Kind Regards,
Patrick
Desira Citroen in Bury St…
I went to Desira Citroen in Bury St Edmunds to have 2 updates carried out on my citroen relay van.
The booked works were the updates and a free health check. I enquired about a service cost at 64000 miles. This is a new van to me. They booked the service in so I contacted them again and said I didn't need the service carried out as all the bits they were going to do I had replaced when I bought the van in June.
I get to Desira and the service was still booked so I cancelled it again.
The updates were done but that was all.
No health check! When I enquired about it I got nothing back. So this morning I told Desira that as a new customer I was not happy as this was on their worksheet, something they were happy to carry out of their own free will.
I found personally a bare minimum attitude unless you want to spend more money seemed ok.
However I have now received a further email stating if I wanted to drive back to Bury St Edmunds they would do the health check.
Is it me, or is that an after the horse has bolted attitude?
I gave 2 stars as the updates were aparantly carried out.
Won't be returning!
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi Martin
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience at Desira Citroën Bury St Edmunds and that we did not meet your expectations on this occasion.
We appreciate you highlighting the issues surrounding the health check and communication during your visit. Your comments have been passed on to our Senior Management Team for review so we can address this internally and see what happened.
We understand your frustration and apologise for any inconvenience caused.
Kind Regards,
Patrick
Jaecoo
Would have been 5 stars but the sound system is awful connecting is bad keeps dropping out bad connection besides that the car is great the dealership says it’s well known but so far can’t fix it
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Desira Group Plc
Hi George
Thank you for taking the time to share your feedback — we really appreciate your honesty. We’re pleased to hear you’re enjoying your new car overall.
Our team is aware of this concern and is working closely with the manufacturer on updates to improve connectivity. We completely understand how frustrating this can be and appreciate your patience while we aim to resolve it.
Kind Regards,
Patrick
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