David's Bridal Bewertungen 719

Outstanding service, selection and personal attention. My daughter and I recently visited David's Bridal in Mississauga for the purchase of multiple gowns. From the moment we arrived, we were greeted with enthusiasm by several staff members, clearly showing that the staff was delighted to be part of our journey. Alison is an exceptional Bridal Consultant, in her warmth and acute ability to listen respectfully. There was no pressure at all, just levity and humour and her expert design sense to give us exactly what we had been dreaming of. Alison made the experience feel so much more relaxing and enjoyable. The dread and worry had disappeared from us both and Alison attended to every detail, responding with gowns that aligned with our vision. She provided excellent feedback, that was thoughtfully delivered. More importantly, Alison gave us the personal care that made us feel like we were the only ones that mattered. This was very different from our experiences in several other bridal shops. The variety of gowns, appropriate for each and every age group, body type and personality are elegantly displayed. We picked up wedding shoes, bridal PJ's and a variety of adorable bridal items. Lynette is the store Manager and she completely is engaged in the process from beginning to end. She comes by to offer the "Wows" and compliments and has a sincere interest in making sure every client walks away feeling important. Lynette provides an environment where the staff is genuinely happy. This ofcourse translates into the customers feeling excited and valued. Alison and Lynette and all the lovely staff at David's Bridal are to be commended for their superior customer service and for bringing a lightness and happiness to a joyful experience.

I walked in the store 40 min before close. I wasn’t asking for a fitting, I just wanted to look around. I was stopped just inside the door and told that they were going to close and I need to make an appt.. I couldn’t look at anything…
If I saw something I would make an appt but they wouldn’t even let me look around..
they lost my business and I plan to tell everyone not to go there!

vick and Gretchen and i came in the Wolf chase store. We were looking for my wedding dress and my braids maid dresses. We found my dress on sale and it couldn't be returned, which was fine. Gretchen found her dress as well. As they are taking our measurement for the dress. I was making appointments for the 5 other women. It came down to paying for them, I did. WE were also informed to set the alternations appointments parts all together in March, to ensure the dresses would be sent off and back in time. in which we set all the March 21, 2025.The measurement would be free,since we purchased them all there , Today Gretchen goes in for her finally fitting and was told she has to pay 200 plus for her dress. She advised the person no and wants to see a manager and called me on file. Dedbra answered no, its a extra cost. I said No ma'am, Me and my coordinator would have went to another store that offered better a ND reliable services. I asked to return all dresses and she said No. I'm like no, its in the same packages and hasn't been open nor touch. this is horrible and everyone needs to be fired and store closed. When we purchased the dresses it should be told upfront and we should have Not been lied to in the beginning. Matter of fact, just thinking about it, that's why they advised the grils to be size up 1 o 3 sizes

Do not purchase from David’s Bridal.

I ordered 2 pairs of shoes (the same pair in 2 different sizes) for a total of $103. When they arrived, both pairs were haphazardly thrown into a box that was way too big, with no protective packaging. As a result, one pair arrived badly scuffed.

The scuffed pair was unfortunately the size that fit. My plan was to return both pairs and reorder a new, undamaged pair in the correct size.

When I contacted customer service, I was told that David’s Bridal does not do exchanges. Instead, I had to return both pairs and place a new order. On top of that, they required me to ship each pair back separately in two different boxes with two different return labels, even though the items were going to the same place and were originally shipped to me together in one box. I thought this was unnecessary, but I followed their instructions. I returned both pairs well within the return window and ordered a new pair in the correct size.

About a week later, I received a refund of only $50, even though I had paid $103. If I return merchandise, I expect to receive my money back with a reasonable deduction for shipping. A 50% deduction is completely unreasonable.

When I contacted customer service again, they told me it was because of shipping fees. I understand a return shipping fee, but they charged me $15 per pair, meaning $30 total (even though I only paid $15 shipping to receive the order in the first place). Because they required me to return the items separately, I was essentially penalized 50% for following their instructions.

I spent two hours chatting with customer support, repeatedly explaining the situation. Instead of resolving the issue, they kept going in circles and seemed unable to understand why I was frustrated.

The most frustrating part of this process was that after chatting with the returns department for about 30 minutes, I was told, “I’m only a stylist and can’t help with this issue.” If that’s the case, why was I connected with this person in the first place and made to spend 30 minutes discussing a returns problem with someone who couldn’t assist?

In the end, they offered to refund the shipping fee for one pair, but even with that adjustment (a measly $15 refund), I still believe I was shorted about $23. By that point, it was about 10:30 PM, and I was exhausted and frustrated from the conversation, so I agreed and ended the chat.

I am still waiting for confirmation that this refund will even be processed. They said they needed their finance team to approve my refund (a whole $15)!

Between the poor packaging, damaged merchandise, confusing return process, and extremely frustrating customer service experience, stay away from David’s Bridal. The returns process feels unfair, and dealing with customer support was a nightmare. Thank goodness I only ordered shoes. I can't imagine ordering a wedding dress or several bridesmaids' dresses from here.

the morrow, ga location is very tacky and the staff is not the most professional

I am extremely disappointed with my online order experience.

I ordered a perfume, but instead I received a small candle and some random sample items that I did not order. This was clearly a fulfillment mistake on your end.

Now I am being told that in order to receive a refund, I need to take time out of my day to package and return the incorrect items. This is not my fault, yet I’m expected to waste my time and gas to fix an error made by your company.

When a business ships the wrong product, the responsibility should not fall on the customer to correct it. I paid for a specific item, never received it, and now I’m being inconvenienced further just to get my money back.

This experience has been frustrating and disappointing, and I expected much better service.

I ordered two dresses for a formal event and paid $40 for next-business-day delivery to ensure they would both arrive on time. Unfortunately, only one dress was delivered as promised - the other didn’t arrive until several days later. Since I specifically paid for expedited shipping for both items, this was very disappointing.

Attempting to contact customer service has been extremely frustrating. There is no simple way to reply directly to the order confirmation or the numerous review emails they send. I even visited the website to locate the customer service email address and forwarded my previous messages outlining the issue, but I still have not received a response. I also don’t have time to sit on hold for a phone call - there should be a reliable way to resolve issues through email.

I’m giving two stars because the dresses themselves were beautiful and good quality. However, the lack of communication and poor customer service significantly affected my overall experience. Given the shipping delay, I believe the expedited delivery fee should have been reimbursed.

I purchased my wedding gown and preservation services through David’s Bridal, never once being clearly informed that my gown would be handled by a third-party preservation company rather than David’s Bridal itself.

That third party ultimately lost my wedding dress and veil after confirmed delivery, and throughout months of back-and-forth, David’s Bridal did nothing to intervene, assist, or offer a solution.

I repeatedly cc’d David’s Bridal customer service and media relations while trying to recover my gown. They remained silent. No advocacy, no escalation, no accommodation—just complete disengagement while their contracted partner handled (and mishandled) the situation.

What is especially troubling is that there are public reviews going back years describing lost wedding gowns involving this same preservation pipeline. Despite this pattern, David’s Bridal continues to route customers to this third party without transparency or accountability.

As of today, my wedding gown—worth approximately $5,000—and my sentimental veil are still missing, and David’s Bridal has offered no resolution of any kind.

A company that positions itself as a steward of once-in-a-lifetime moments should not outsource responsibility and disappear when something goes wrong.

LaShawn Walker from the Woodbridge store was such a big help with finding my dress as a mature bride. suggesting the beautiful cape/shawl and belt added a special and elegant touch. She went above and beyond ensuring the alterations and steaming of the dress was honored according to your website that all was inclusive to the price paid. the customer Service was professional and above my expectations. Thank you so much for making my day special!!!

David's Bridal is not a trustworthy site to buy dresses. We have a wedding on January and the delivery date for most of the bridesmaid dresses were for mid December. Around late November and early December each order was cancelled. I checked the website but they still appear as available. It has been too big of an inconvenience to just leave be. This should not happen.

Compre un vestido hermoso y caro, para arreglarlo me cobraron y no es posible que para detener la cauda le pusieron un seguro que no soportaba nada, el vestido se arruinó por falta de visualización del personal, solo les interesa vender, estoy muy molesta por esa falta de atención.

Came in to David’s Bridal at the Altamonte mall, FL just to browse while a friend was parking a car, wasn’t really planning to shop there, was going to go to the big store next door to get a dress for the formal party.
I was pleasantly surprised by friendly and welcoming staff , it drawn me in to look around.
Shortly afterwards sales person Morgan M. started advising, pointing me into possibly suitable selection, and I ended up trying on a few options and walked out with the purchase!
Morgan was super knowledgeable, so friendly and had such a good eye! She is an amazing sales person , a true gem in the retail industry. Thank you!

If I could give zero stars I would. I purchased a dress online and when it arrived I decided it wasn’t the one for me so I returned it. The return process is horrible. 3 calls where I waited over 1 1/2 hours and it took over a month to get my money back from the time I returned the dress. My daughter was going to order 7 bridesmaid dresses fro
there and I told her my experience and they are going somewhere else. So disappointing.

Never shop here for a bridesmaid's dress or a Jacket (Bolero) for a dress. I had a bad experience with them. When I went to exchange the dress because the dress was too tight told the girl in cashier she making up some excuses bcuz she dont' have dress i just need to exchange and she wants to to go to cambridge to other location and I said,'' Im not going all the to Cambridge pick it up then i think manager or came and the girl in the cashier decided to exchange. Then I came back to get my (Bolreo)cuz it was in the other bag with a tight dress when I went the two girls dont assist me and denied everything that dress was in the bag in their shipping and receiving and said it's not there they said oh I misplaced or something and she said if you lost it I can ship it to you but you'll have to pick it up in another location but the way she talk to me is very rude and arrogant and two girls don't know what Bolero is till I show the reciept to them. And they never assist; they just stand there. But Still can't find them, so I walked out. I have never 10 yrs in my life seen so much bad customer service and disgusting attitude. They told me before that they're not allowed to sell to customers with dresses. I said, The girl sold it to me. And I don't know it seems like their laughing or hiding something because the other Bolero was in the other bag with that other dress when I exchanged everything. I would not recommend shopping here for any dress because the ladies their very rude and arrogant, and it's discrimination. Don't come here again!

I ordered a dress and matching coat online. I noticed some missing sequins near the bottom of the jacket/ coat.
I emailed the online customer service address three times and included a photo of the missing decoration. There were two email addresses and I tried both. I asked if I could have a replacement jacket. I never received an answer.

DO NOT rely on their returns, its a scam. Been waiting for weeks and no refund. Customer service never answers!!! Save your money

Disappointing experience all around. Lighting is awful and the quality of dresses are poor so you won't get a real feel. The person helping me even tried to convince me that I wasn't interested in the style of dress I was looking for and gave me any option outside of what I wanted. I honestly felt crappy leaving this appointment and thought maybe you just don't get "that" feeling. I am so thankful I had other appointment and found my dress almost instantly at the next appointment. On to my bridesmaids... I don't know all the details, but I know it's a mess. Multiple bridesmaids were incorrectly sized. Additionally, my MOH was assured if she order a certain length of dress, they could used the length and add a privacy panel. When we got to alterations, that was not an option (this is not anyone on the alterations teams fault- they were amazing) so they had to scrounge around and try to find an extra piece of fabric in the same color. One of the most important things I wanted for my days is for it to be low stress and relaxing. Davids bridal did the exact opposite. If you're a bride looking for a dress, I recommend going to Evas bridal. Bridesmaids, I'm not sure how to help... I can't believe it was messed up for multiple girls in my wedding.

This is for the Brookfield, WI location. Made an appointment for my daughter and her maid of honor to try on dresses. Arrived on time but David’s Bridal said they had no record of my appointment. After about 15 minutes they found someone to help us who was clearly annoyed by our presence. The grouchy clerk found my daughter a room to try two wedding dresses on that she had found during our 15 minute wait. The clerk never smiled and never talked with us. We never even looked at bridesmaid dresses and we had planned to do. Left after trying the two wedding dresses on and have since bought my daughter’s wedding dress at Vera’s instead.

My niece bought a dress online and when they realized that the price was wrong cancelled her ordered that was on sale then proceeded to want 2200 for the dress and offered her 30 percent off they are scammers please don’t order don’t buy anything from them go to small shops or order from other online bridal shops that will treat you like a customer not a number

Purchased a gown at David's bridal Barbara was my sales associate... Blanca is doing the alterations very pleasant.So happy I chose david's bridal... Thank you for all the help... A big thank you to Barbara so pleasant and also Blanca!!