The watch unfortunately arrived damaged, which was disappointing, and I also had to go out of my way to visit a shop to have the links removed. While this was inconvenient, I appreciated that the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Extremely helpful. I've owned my Ultra-Thin watch for almost 2 years now and it's been fantastic! Worn it basically everyday. Unforunatley the other day one of the small screws that held the... Mehr ansehen
Zegarki ładne ale przy pierwszym uszkodzeniu mechanicznym firma umywa ręce odsyła mnie do innego państwa do pawiloniku w galerii abym zgłosił uszkodzenie.... Co to jest !?!?!!? Brak telefonu, brak mai... Mehr ansehen
Unternehmen hat geantwortet
Ho acquistato un d1 milano modello dlc quarzo. L’orologio e’ di pregevole qualita’ e fa una bellissima figura. Notato piu’ volte da altre persone quando lo indossavo. Ho anche avuto bisogno del ser... Mehr ansehen
Unternehmensdetails
- Uhrenhersteller
- auch in
- Uhrengeschäft
Vom Unternehmen geschrieben
D1 Milano is more than a watch company. D1 Milano reinterprets the milestones of the industry through research and creative contamination. Born from a constant interest in innovation, design, and creation, the brand expands its horizons toward new forms and ideas, created to continuously stimulate.
D1 Milano Experience
Vom Unternehmen geschrieben
- Warranty
- Guaranteed 2-Year Warranty on all items.
- Shipping & Delivery
- Free Global Shipping for orders above $100USD. Average 5 working days for delivery.
- Customer Service
- Customer Service Team is available from Mon-Fri.
Warranty
D1 Milano Experience
Guaranteed 2-Year Warranty on all items
Kontaktinformationen
Via Lattanzio 11, 0000, Italy, Italien
- support@d1milano.zendesk.com
- www.d1milano.com
4.0
Gut
178 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 76 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My watch was broken
My watch was broken, Nicolo helped me twice very well. The service was excellent even more than I was expecting. I recommand this brand and its after sale service
17. Dezember 2025
Bewertung ohne vorherige Einladung
Excellent costumer support, great looking watches
Their costumer support went above and beyond to solve an issue other companies could've just ignore.
Purchased their D1 sketch in white and its been turning heads and working as a conversation started it is absolutely awesome looking. Highly recommended
15. Dezember 2025
Bewertung ohne vorherige Einladung
Assistenza clienti meravigliosa
Consegna velocissima , orologio stupendo.
Ma un altro punto di forza è senza dubbio l assistenza ed il servizio clienti .
Ho avuto un problema con il pagamento e me l hanno risolto in modo ben oltre le mie aspettative.
Davvero super!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Company in grande ascesa
Company in grande ascesa, meritatamente.
Orologi oggettivamente bellissimi e curati.
Personale incredibilmente cordiale e premuroso.
Niccolò mi ha aiutato tantissimo per riuscire in un regalo perfetto per mio figlio.
Ad maiora!
5. Dezember 2025
Bewertung ohne vorherige Einladung
Lovely watch
24. November 2025
Acquisto da dimenticare
Ho acquistato giovedì scorso un orologio sul sito ufficiale D1 , ad oggi ancora non ho ricevuto informazioni sulla spedizione . Mi hanno inviato un numero di spedizione su un sito di tracciamento In inglese si chiama Scop poi si chiama FEd EX , non si capisce nulla tutto in inglese !!!!! ho mandato tre mail per chiedere la data di spedizione , ma nessuna risposta . Ieri hanno scritto che consegnavano , oggi di nuovo ma poi è ritornato in Francia mentre era a Salerno . Assurdo ! Mai più !
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von D1 Milano
Buongiorno Anna,
Abbiamo controllato il suo caso e ci risulta che il suo ordine sia stato consegnato entro 5 giorni lavorativi ossia i tempi di consegna definiti sul nostro sito.
Per quanto riguarda la lingua inglese su Fedex, dalla pagina di tracciamento è possibile selezionare la lingua italiana.
In ogni caso per ulteriori chiarimenti può contattarci alla seguente e-mail: support@d1milano.zendesk.com
Amazing service
Amazing service, i got a watch for my son and then black friday sale hit, they were so kind to price match and refund the difference, i would def buy again.
30. November 2025
Bewertung ohne vorherige Einladung
Bought the milano smartwatch in march…
Bought the milano smartwatch in march 2025. Having used for 4 months it became so hot on wrist, it burned my wrist it happened in the night & woken up in the night with a burning sensation. Charging was also a problem. keep well away no customer services. Never even answered my complaint!
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von D1 Milano
Hi Kathleen,
Please note that we have never produced smartwatches, so we feel you may have contacted the wrong company.
In any case, please write to us at the following email address so that we can understand your case and help you: support@d1milano.zendesk.com
Outstanding watches with a very good…
Outstanding watches with a very good after sale support, Niccolo served me perfectly. Congrats D1 Milano.
4. November 2025
Bewertung ohne vorherige Einladung
It ids very beautiful watch with good…
It ids very beautiful watch with good design
I love it
23. Oktober 2025
Insane customer service
Insane customer service, amazing watch Niccolò is the best
15. Oktober 2025
Bewertung ohne vorherige Einladung
As a watch enthusiast with many…
As a watch enthusiast with many watches, I can say that this brand is awesome for budget friendly pieces that look good, if you like this style watch. I had to reach out to their customer service because a lug pin screw-end backed itself out and was lost, and they took care of me immediately. I've dealt with customer service from some other watch brands, some much more expensive, and they can learn a thing or two about customer service from these guys! Lastly is water resistance, there 50m actually means it is water resistant. I swim and ride jet skis with mine, no issues. I've also bought my son a D1 and one of my daughters friends a D1 as gifts
7. Oktober 2025
Bewertung ohne vorherige Einladung
Plastic does not âge well
Plastic does not âge well . Much too over priced for this quality . No professional feedback from their after sales service . Over all poor quality
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von D1 Milano
Dear Laurent,
We apologize to hear that, we would love to understand more about your experience and help you.
If you want you can write to us here: support@d1milano.zendesk.com
Materiali scadenti
Mi hanno regalato un polycarbon. Bello, leggero, materiali ottimi pensavo. L'avevo desiderato parecchio. Dopo neanche un anno, si blocca. Lo porto dove l'ho acquistato mi dicono che è la pila. Dopo 9 mesi? Cos'è, un apple watch? Cambio la pila, ma nel frattempo il cinturino inizia a perdere come piccoli pezzettini di plastica. Insomma il materiale plastico di cui è composto, si sbriciola superficialmente. Spero vivamente non sia nocivo per la pelle. per finire per quanto riguarda i materiali, faccio il cameriere, sono uno studente, nonu un muratore, eppure l'orologio alla minima botta si scheggia, vetro compreso. E' un anno che cerco di svenderlo ma niente. Non vale 160/180€ che costa, questo è sicuro
EDIT: mi hanno spedito un nuovo cinturino e offerto uno sconto del 20% su un nuovo acquisto.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von D1 Milano
Buongiorno Christian,
Ci dispiace che abbia riscontrato dei problemi con uno
dei nostri orologi. Vorremmo offrirle assistenza per
risolvere il problema il prima possibile, se vuole può
scriverci a questo indirizzo: support@d1milano.zendesk.com
Servizio clienti eccellente
Servizio clienti molto disponibile.
Ho richiesto assistenza per un cinturino rotto e mi è stata offerta una soluzione in tempi veloci e con grande disponibilità e professionalità.
10. September 2025
Bewertung ohne vorherige Einladung
Once I contacted the customer service…
Once I contacted the customer service team, they responded very quickly with a solution.
25. August 2025
The shipments and order process was…
The shipments and order process was smooth however the watch didn’t seem on arrival as it appears online.
The bands were smaller and the surface design wasn’t as expected.
25. August 2025
Antwort von D1 Milano
Dear Emmanuel,
We apologize that you've noticed discrepancies between the website and reality.
Please note that we've just emailed you to better understand your situation and help you.
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