The cycle scheme process was quick and easy to follow, from signing up to collecting the bike took only a matter of days. The staff in store were helpful and efficient and made the signing and acce... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Having used cyclescheme in the past, I was disappointed with this experience. I had to reapply to be able to access my chosen retailer. I spent over 40 minutes on the phone only to have a certificate... Mehr ansehen
Unternehmen hat geantwortet
From start to finish (going into shop and purchasing a bike) took nine days. I did badger my finance department in work a bit but you do what you’ve got to do. Communication from Cycle2work was very g... Mehr ansehen
Unternehmen hat geantwortet
Cyclescheme itself was really good — clear process, fast replies, always helpful when I had questions. The delay was on the payment by my company's side, after the certificate was approved. Not any... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Kontaktinformationen
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Vereinigtes Königreich
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4.6
Hervorragend
1461 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Workhorse staff really know their…
Workhorse staff really know their stuff, explaining everything to me in clear language, I’m not a real biker! So it was nice to have it all explained to my level of understanding. Quick, efficient, incredibly helpful and are still advising me on various things. Best service I’ve had in a long time. Well done Dave and Jake
26. Februar 2026
Antwort von Cyclescheme
Hello Miriam,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme and our partner retailer.
Happy riding!
Kind regards
The team at Cyclescheme
My company tried to register onto…
My company tried to register onto cyclescheme for months now. We have filled out the online questionnaire and sent all the required information but Cyclescheme did not activate our account. When we call they say to send a mail but when you send a mail nobody replies.
A real waste of time, ressources and energy.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Cyclescheme
Hello Bilal,
Thank you for taking the time to leave a review and very sorry to hear you are having issues regarding your account activation.
We have had some small delays which we apologies for, so please ask the company admin to contact us directly and we will happily chase this up for you.
They can contact us via email to cyclescheme.collab@bhnetwork.com.
Kind regards
The team at Cyclescheme
Amazing experience with Cyclescheme
Amazing experience with Cyclescheme. I applied on my work intranet site on a Sunday afternoon. By 9am Monday I had a confirmation that the request was going through, and by 9:30am I had my voucher to buy my e-bike! Incredible. I needed to change retailer when I found out the bike I wanted had gone out of stock, but with just one quick phone call to Cycscheme my voucher was reset and reissued. I've never come across a process as fast and efficient as this. Wish I could score them more than 5 stars!
25. Februar 2026
Antwort von Cyclescheme
Hello Martin,
Thank your for taking the time to leave a review.
We are over the moon to hear of your positive experience and generous feedback. We will always do our best to make the process as quick and easy as possible, and we are happy that our customer service was able to change the retailer for you.
Kind regards
The team at Cyclescheme
It was simple and straight forward
It was simple and straight forward. The voucher came through quickly. I could use the voucher at a bike shop I trust and regularly use. My only criticism is that the cycle to work scheme did not let the bike shop know that the voucher had been approved. I assumed that they would.
21. Februar 2026
Antwort von Cyclescheme
Hello Ann,
Thank you for taking the time to leave a review.
We are pleased to hear that your experience using Cyclescheme was easy, smooth and quick to arrive.
We do not specifically tell retailers that certificates have been approved, however they do have access to systems that allows them to see what status a certificate has got to. As we only give out the necessary codes to the user, the retailer wouldn't be able to move forward until they (the user) popped into the shop (or called) the retailer directly.
Kind regards
The team at Cyclescheme
Went in shop at 9 in morning picked a…
Went in shop at 9 in morning picked a bike what wanted then went at 4 clock same day all ready to ride home greatttttt
23. Februar 2026
Antwort von Cyclescheme
Hello Mr Deighton,
Thank you for taking the time to leave a review.
We are pleased to hear you had such a smooth and quick process selecting and receiving your shiny new bike!
Kind regards
The team at Cyclescheme
Antwort von Cyclescheme
Hello Darryl,
Thank you for taking the time to leave a review.
We are happy to hear you found our scheme easy to use.
Kind regards
The team at Cyclescheme
Antwort von Cyclescheme
Hello Martin,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Antwort von Cyclescheme
Hello David,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Happy cyclist
The whole process was quite straight forward, and fairly quick. There was a small issue filling in the on-line form to receive the e-certificate. I rang the help line. It was answered without delay, and within 5-mins the problem was rectified (cache history needed deleting). Good service. I now have the bike, have ridden it, and am a happy cyclist.
9. Februar 2026
Antwort von Cyclescheme
Hello Troy,
Thank you for taking the time to leave a review.
We are pleased to hear that you found the process straight forward, and that our customer service team was able to help you out of a pinch. We are always around should someone need a hand.
Happy riding!
Kind regards
The team at Cyclescheme
Very highly recommend
Brilliant professional and friendly service. Nothing too much trouble and not rushed. Very highly recommend.
7. Februar 2026
Antwort von Cyclescheme
Hello Clare,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with our service. We always do our best to make the process run and smoothly as possible, and are always available to help.
Kind regards
The team at Cyclescheme
Easy and straightforward process
Easy and straightforward process. Looking forward to riding my bike.
7. Februar 2026
Antwort von Cyclescheme
Hello James,
Thank you for taking the time to leave a review.
We are glad to hear you found the process nice and easy. You'll be riding your new bike really soon!
Kind regards
The team at Cyclescheme
Feedback
I had a small problem getting my voucher but my company payroll department fixed it very quickly
4. Februar 2026
Antwort von Cyclescheme
Hello Lee,
Thank you for taking the time to leave a review.
We are pleased to hear that any small issues you had were able to be taken care of so you could get your bike.
Kind regards
The team at Cyclescheme
Antwort von Cyclescheme
Hello Calia,
Thank you for taking the time to leave a review.
We have taken a look at your request, however can see that the certificate was released the same day it was requested. We are also unable to see any supporting notes towards an issue.
If you are having any problems, please do feel free to get in touch directly with our customer service team on info@cyclescheme.co.uk - They will be happy to help.
Kind regards
The team at Cyclescheme
easy from start to finish
29. Januar 2026
Antwort von Cyclescheme
Hello Pat,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our Cyclescheme.
Kind regards
The team at Cyclescheme
The cyclescheme was quick and…
The cyclescheme was quick and efficient. I received my new bike quickly and have been enjoying using it, looking forward to warmer and drier weather in the spring!
4. Februar 2026
Antwort von Cyclescheme
Hello Mark,
Thank you for taking the time to leave a review.
We are really happy to hear you found using the Cyclescheme efficient to use and that your bike arrived quickly.
Nicer weather just round the corner! (we hope).
Kind regards
The team at Cyclescheme
Easy to apply and use
Easy to apply and use, did take over a month to finalise but not sure who’s side that was. But would recommend for anybody wanting to use the cycle scheme for work.
8. Dezember 2025
Antwort von Cyclescheme
Hello Joanna,
Thank you for taking the time to leave a review.
We're happy to hear you found the scheme easy to use. We are over the moon to hear that you would recommend our Cyclescheme to others
Kind regards
The team at Cyclescheme
Antwort von Cyclescheme
Hello Tim,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme and found it quick and easy to navigate.
Kind regards
The team at Cyclescheme
Can only use voucher on one retailer...
It was a right faff to get my Cyclescheme voucher. I would have liked to have a voucher worth £900, but because Cyclescheme limit you to only one retailer per voucher, I could only get £450 worth.
18. Dezember 2025
Antwort von Cyclescheme
Hello James,
Thank you for taking the time to leave a review.
Due to how our certificates get used, you can only use one retailer as the whole certificate gets used in one go. You can of course buy all your equipment from one store, however we do appreciate it can be frustrating if you want items from different stores.
Kind regards
The team at Cyclescheme
Antwort von Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear you found the scheme easy to navigate.
Happy riding!
Kind regards
The team at Cyclescheme
The service was so easy and…
The service was so easy and straightforward. I only applied Monday and collected my bike today 😊
21. Januar 2026
Antwort von Cyclescheme
Hello Mrs Moriarty,
Thank you for taking the time to leave a review.
We are really happy to hear that you found the process nice and easy, and that you were not waiting very long to receive your certificate and get your bike.
Happy riding!
Kind regards
The team at Cyclescheme
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.