Waste of money!
Waste of money!
Costa degli Dei Resort Capo Vaticano.
The hotel was not really anything to write home about.
delicious pool, a bit boring food.
The rooms were very worn.
Facilities, there was nothing to do besides go to the pool, eat and sleep for teenagers / adults.
There were some sports activities, but it was far too hot to use them.
There was an entertainment team, but only aimed at children.
The beach, most sunbeds were reserved, but no one used them all day and the rest of us only had to use the back sunbeds. There were only drinks, but no snacks / food at the beach.
Everything is served in mini cups, so people give up running all the time.
There is no water in the rooms, everything has to be purchased.
towel rental,
That is not what I understand by all inclusive.
The reception is beyond educational reach and speaks very little English.
Had episodes with them that I ordered a shuttle bus and get 2 documents I have to fill out with pickup from the hotel and Tropea.
We arrive in Tropea at 10am and were supposed to be picked up at 4pm.
We arrive at 3.40pm to be on time.
The bus arrives at 4.10pm and we board nicely and then we are asked to leave the bus again as we were not on any list until 4pm. We call the reception at the hotel, who confirms that our names are not on the list. But I tell them that I have taken a picture of both documents, but they didn't care. It wasn't their responsibility and are asked to find a taxi to the hotel themselves, so I got angry and said that this talk will continue when I get to the hotel. Until the taxi arrived we had stood in the scorching sun for 1 1/2 hours in 37-38 degree heat.
I call and ask Esther from BravoTours to meet me at the hotel so that we can take the dialogue together towards the reception.
When the door opens a female receptionist starts shouting and throws a stack of papers at me and says that I can try to find the document in question, I say that it is not my responsibility to look for that document, since I have a picture of it.
And the man who was at the reception suddenly could not remember me from the day before when he handed over these documents.
I am accused of it being a fake one and that it was not their responsibility either, I was in shock at their unprofessional role in this.
Even Esther tried time and again to tell the reception that it could never be my responsibility if they could not find that document.
I had to pay 4x8 Euro for a return trip to Tropea and the taxi cost me an additional 35 Euro.
I demanded that they cover the extra cost I got, but they would not do that, so we proposed that they cancel the claim for the 4x8 Euro for the shuttle trip and then I just paid the 35 Euro.
They agreed, but I had to come back at 7:30 PM to talk to their manager who could remove the demand for this money.
Again, it was very important for the lady at the reception to emphasize that she was not at work when I was given the documents and that it was absolutely not her responsibility.
At 7:30 PM I was again at the reception without Esther and then they suddenly demanded that I pay 4x4 euros, since I had already been given the trip to Tropea.
However, I immediately refused and after a while they finally agreed to waive the demand.
When I book a safe trip via the hotel's own service, it is their utmost responsibility to take care of their guests regardless of responsibility and the like. I have never experienced anything like it.
One thing is for sure, I will not be back and cannot recommend the place to anyone