The Co-operative Electrical Bewertungen 

If Co-op Electrical was concerned to maintain its reputation it would have ensured careful scrutiny of the company handling its extended warranty business, Pacifica. After a frustrating day of trying to deal with this company and getting nowhere - plus having them put the phone down on me when I was perfectly polite! I have no faith in Co-op Electrical anymore, nor the outfit dealing with its extended warranties

Non-existant customer service

The TV i purchased from co op electrical has developed a fault, after many calls i keep being promised a call back with an update as to what is happening because apparently they have escalated my issue eith someone, never recieved any calls back.

On hold for 30 minutes before someone can be bothered to pick up the phone, absolutley shocking customer service ,

I have now cut my losses with the TV and purchased a new one from a more trust worthy source.

My advice is to take your money elsewhere as if something goes wrong with the product i get the feeling that the co op electrical does not want to know

Order at your own risk !

TERRIBLE

Poorest experience as ever. Was delivered a damaged machine. Unable to schedule a new delivery within a week of time. I just cancelled my order.

I purchased a Hotpoint washing machine on-line from the Co-Op which was a special deal: free installation of the new machine and free disposal of the old machine.

The machine was delivered promptly on 21st Sept'18 at 7.00 am. When I asked about the installation and disposal the delivery man with the paperwork was adamant he had no instructions to do this. He asked to see my order form and as mine did not mention this either he did not offer any help.

As soon as he left I called the sales line but a recorded message stated that the office did not open until 8.00 am. I tried again later but was put into a queue so gave up the hope of speaking to someone.

My partner struggled on his own to install the new machine and had to get a neighbour to help with it, also to help drag the old machine out the house.

Over the weekend I thought about the Co-Op's shoddy service and called them on the Monday morning. I explained what had happened and the salesman I spoke to agreed that there was indeed an offer of free installation and free disposal, but I should have clicked on the relevant icons on the web page. I told him that I did not see this on the page, only the information about the offer. Surely if something is a special deal it should be given automatically, the customer should not have to request it. The salesman would not budge and did not offer any further help even though I am a Co-Op member.

I was still aggrieved and sent an e-mail to the Co-Op the next day. I said that I thought it was very misleading and deceiving, and that I had thought the Co-Op was a champion of consumers, especially their members.

So far I have received no response. So I will certainly be extra cautious when dealing with the Co-Op in future, and they will not be my first choice when making any large purchases.

Phoned Customer Services today to ask about my delivery. I was on the phone for a total of 21 mins and 32 seconds and only spoke to someone for approximately 8 mins, rest of the time I was on hold!!

The person however, was polite and did apologise for the long wait (he had to phone D.P.D. regarding the delivery), so no fault there, but it is unacceptable to be on hold for such a long time.

I would prefer another way to contact Customer Services so I needn't pay for a phone call.

My new TV arrived on time and there was great communication throughout, BUT 2 very disappointing things knock 2 stars off my whole experience.

Firstly the driver, although very courteous and professional, was clearly not going to allow me to open and inspect the TV for damage - telling me "no one ever opens them to be honest". This despite my delivery e-mail telling me VERY CLEARLY - as in, in bold lettering, you must inspect your item before accepting delivery, as we will not be responsible if this is not done and there is damage. I am not complaining about that policy - it's a perfectly reasonable one. But when your delivery people pretty much refuse to facilitate this, what are you supposed to do?
The second disappointment was the fact that it doesn't follow that just because you're a Co-Op member, you will get your 5% cashback. Worse still, I was told when I enquired about this just a week after buying the TV, that they WERE running it for that month on Sony TV's - and no prize for guessing which brand my TV was....That was down to bad timing but I was told even they don't know when the cashback will be coming up and on which items. But it was a bitter pill to swallow as it was a £1200 TV.

So, I should not be swayed by the word Co-op in the business name to think this company would have the same ethics as other businesses in the group.

AVOID, AVOID, AVOID to save frustration and keep your blood pressure low.

I ordered a Smeg fridge on 20/08/18 and appreciated it needed to be ordered from the manufacturer. However having chased twice for a delivery date I still have no delivery information 29 days later. Both times I was promised an email and told what obviously were blatant lies that the matter had been escalated to the buying team.

This is another company that will not survive if it does not get its act together and realise that customer service is paramount to their success and in the current climate I need to get my money back before they go bust

After having to buy a dishwasher...then a washing machine...then a tv as everything goes wrong in threes!! The co op electrical service has been amazing.The one hour slot is fab and each time they were there right on time.
The guys who came were amazing.Scott and his son Scotty on both occasions helped and did everything quickly but efficiently.
When my tv came they set me up with the internet and made sure we were able to watch it straight away........which was so kind and very unusual in this day.
So once again thank you so much guys

I have bought washing machine and a tumble drier. Cheaper than anyone else, I really looked for a while.Arrived following day. Delivery perfect at allocated times and drivers very professional.

Bought a coffee maker from their eBay store on 2nd August. Item arrived with a part missing. Informed Coop electrical immediately, After several days and another reminder they finally told me to raise a return request via eBay. This would have meant me paying for the return - why should I, they shipped the faulty item. After another letter of complaint they arranged a DPD collection for a Tuesday. I informed them I would not be in on Tuesday so they moved it to Wednesday. On Tuesday the DPD delivery driver arrived anyway, he then didn't turn up on Wednesday. I told coop they had to pick it up before the end of the week as I was going on holiday, no response.

After returning from holiday eBay told me the time for returning the item had passed (co-op not keeping them informed of the situation). This time I called co-op who informed that there were 'system issues' and my item would be collected the next day. It was.

I contacted them today,12 days after sending the item back, to check they had received the item, they had and apologised that I had not had an acknowledgement or a refund, this was because of 'system issues'. I have been told the money will be back in my account in 24 to 48 hours, we shall see.

I will not shop with Co-op electrical again and looking at reviews this seems to be a familiar story of faulty goods and lack of communication.

I have a feeling that co-op may be the next big name to go into administration.

They were a really professional company, smooth ordering, delivery of my fridge freezer was made by two very courteous staff who did so carefully.
They are far better in my experience than some big names.
Thank you

bought a TV from coop electrical had a fault from day one, coop fobbed me off with a 9-5 repair tech number, said they don't replace. contacted back after doing software repair using a USB stick and apparently this isn't a repair its and update so they still wont replace or refund. i have tried and tried the manufacturer to no avail it takes 45 mins to get through and most of the time they just cut you off. Still wont refund or replace. SELLING FAULTY GOODS AND REFUSING REPAIRS AVOID AT ALL COSTS!!!!!!!!!
spoke to Claire(THE MANAGER!!!) she was very good at arguing it wasn't their fault but certainly needs a customer service course!

This company is the most frustrating and annoying we will never buy anything else from them and intend to tell as many people about there terrible service that will listen. We bought a washing machine from them September 2017, a few weeks in we started to get oil marks on towels tea shirts and tops coming out of the washer. We rang them constantly for day’s at different times until eventually we got an answer, all our details were takenand we were told we would get a call from the engineers to arrange a date and time within 5to7 day. Today is August 31 2018 nobody has contacted us and we are still trying to get an answer from there advised number.......... totally unacceptable co-op our family consists of several households, nobody in our family will ever trust you again.

This company is unbelievable.
In future i will read reviews before I purchase.
We are left with a tv that has never worked and they wont exchange it. Truly unbelievable.
Just keep giving us a trouble shooting number of which no one answers. Have been ringing this number for 4 months and no one has even picked up tge phone. Is there actually anyone there.
When we ring the sales number they say they will get someone to ring back . They never do.
Discusting.

Worse company and I advise everyone to stay away! I’ve been waiting eight weeks for my drier to get repaired and have spent literally hours on phone calls and have been charged £40 for the calls. I’ve been lied to numerous times being told that the part had arrived and an engineer would call me to arrange a date to come fix it and it was all a lie. One day they’d say the part had arrived and the next day it hadnt arrived. Weeks and weeks like this and still nothing has been sorted after speaking to managers and managers. This is literally the first bad review I have ever left, EVER

Awful customer service!
Trying to return a faulty on arrival product is a nightmare. Zero communication with this company. On hold for 30 mins+ via telephone every time.
Seems the majority of reviews was right... Avoid this company!

So glad I came across Coop Electrical. Really needed a new washing machine and had bought one from John Lewis but it never arrrived as promised and was given the runaround for two weeks about when it will finally appear. Got sick of that, so I just ordered the same model from Coop (was also much cheaper). Arrived the next day, delivery people brought it up four flights of stairs and installed it in next to no time. Works great! Very happy with the service and product. Now to keep chasing John Lewis for a refund...

I really wish i had read the reviews on here before i had conducted business with Coop electrical. I wouldn't expect customer service this bad from loan sharks or drug dealers.

I paid for the appliance to be taken away and had to remind the drivers to take it.

The drivers left the appliance in the middle of the kitchen with all the packaging on it, and i had to pay for the packaging to be removed even though it should have been part of the service.

The top shelf in the freezer i purchased was broken. When i called to report it the advisor told me that someone will call me to arrange a date for delivery. Nearly a week later having heard nothing i contacted them again and they advised me that i haven't sent the Serial number to them yet..... Funny that, no-one advised me that i needed to provide the serial number. Surely they should have that information in their own paper work.

Poor service at best, please save yourselves the hassle and use Price Match with AO.com.

On the plus side (broken shelf aside) the freezer is nice so thanks Beko!!

SHOP ELSEWHERE!
Ordered an American fridge freezer, washing machine and tumble drier, called to check it could be delivered before ordering (2nd floor flat with no lift)-advised this would be fine. Order was returned as "no parking available". I was only notified of this when I called to check why it was half an hour late. Advised I would be compensated-didn't happen. Rescheduled and again asked if it would be 2 delivery drivers as no lift, advised that would be fine-got a call from driver advising "I'm 10 mins away but just realised you have an american fridge freezer-i cant deliver that". Called customer service-was advised only 1 delivery driver. Had to cancel whole order as "it was likely the same thing would happen next time-told full refund would be given -still waiting 11 days later and as a result have not been able to order elsewhere as do not have the money to do so. 2 young kids in the house so no fridge or washing machine for almost 2 weeks is ridiculous.

Terrible customer service experience. I’m doing up a student house and had arranged for a dishwasher to be delivered today. The text came through last night saying it would be delivered at 7:30-8:30 am (who delivers before 8?) but when they arrived this morning, they wouldn’t leave it with the builders who are working at the property as they weren’t the named person on the delivery sheet- that’s fine if it had been made clear to me when ordering that I had to be personally at the house to sign (I’m 100 miles away!). Very long wait on phone computerised hold system to speak to someone who wasn’t very friendly. I cancelled my order and will pick one up from a shop instead.