Contractcars.com Bewertungen 

Great communication and service. Ursula Fox kept us fully informed, responded promptly to requests for information and made the whole processs incredibly easy

Ursula was very helpful and communications were tip top.

I had a great experience with Contract Cars and would like to thank Ursula Fox for her excellent service throughout the process. She was helpful, friendly and professional, keeping everything smooth and straightforward. I really appreciated her support and communication, which made the whole experience of getting my new car much easier and more enjoyable. Thank you, Ursula, for all your help. Highly recommend!

We have been a customer of Contractcars.com (Ursula Fox) for several years, they make the process very easy and communicate every step of the way until your new car is delivered.

Great service from Ursula Fox at Contract Cars. She was helpful, kept me updated and made arranging our new Audi A5 straightforward. Thanks for all your help, Ursula—highly recommended.

I had an excellent experience with Contract Cars from start to finish. A special thank you to Faye Hunn, who was incredibly helpful and supportive throughout the entire process. She kept me updated at every stage, responded to my emails very quickly, and proactively chased up any queries on my behalf.

What really stood out was the personalised service. Rather than feeling like just another customer, I genuinely felt as though I had my own dedicated relationship manager guiding me through everything from the initial order right through to delivery. Faye was always approachable, knowledgeable, and happy to help, which made the whole experience smooth and stress-free. I’m very grateful for her support and would highly recommend Contract Cars to anyone looking for a professional and customer-focused leasing service. Thank you again, Faye!

Great experience from first contact, clearly walked through process and was kept up to date whilst car was built and delivered. Faye Hunn looked after me and was very responsive

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service from Faye Hunn!

We have had a fantastic experience with Contract Cars, and I would particularly like to thank Faye Hunn for her excellent customer service.

Faye has been an absolute pleasure to deal with. She is professional, friendly, knowledgeable and always goes above and beyond to ensure everything runs smoothly. Her communication and attention to detail are excellent, making the whole process of arranging our leased pool vehicles straightforward and stress-free.

Simple and easy process from my first call to receiving a delivery date for my new car.

Was kept informed all the way from order and simple easy communication all the way through.

I would definitely use thsi company again.

Many thanks to Mark Farmer how handled the order process and Faye Hunn for organising and keep me informed on the progress

I was introduced to contract cars by a friend. This was my first experience of leasing a car having always been ‘old school’ and bought vehicles outright. They explained the process in plain and simple terms and kept me updated throughout. Faye Hunn is an absolute asset to the company and was a pleasure to deal with.

Excellent communications from the team, a very reasonable commision charge and the best monthly payments I could find -and I checked a lot of others.

Very pleased with the car and the whole process.

The whole experience was good
This is my second car from them
Faye was very helpful and promo to reply
Delivery was ahead of the agreed time

Great car buying experience from start to finish. Clear pricing with no surprises. I still cant believe the deal as BMW dealers in Yorkshire couldn't touch the deal be offered from London, this includes delivery.

I big shout out to Myron Fernandes and the team at contract cars and the delivery driver, great from start to finish and what a great car

Absolute shambles.
Wk 20 on a 12 to 16wk delivery window.
No body knows where the car is, no updates or communication.
Staff unhelpful and in my option very rude.
Still no car
Still no delivery date
Still no communication unless I instigate it.
NIGHTMARE
NIGHTMARE
NIGHTMARE.
Be warned

Just had delivery of another car leased through Contract Cars. Excellent service as usual. Delivery was on time and all as expected. Thanks to Myron Fernandes for managing this seamless process for me.

My experience with Contract Cars started positively but ended very poorly, resulting in the worst experience I have ever had dealing directly with a Managing Director.

I recently ordered an Audi A3 Black Edition through Contract Cars. During the sales process, the salesperson sent me photographs confirming the colour and wheels, together with a link to the vehicle build on Audi's website. During our conversation, whilst sharing these images and the link, he specifically told me:
"That's your car.”
This point is crucial and is documented in the company call transcripts which I have copies of.
The vehicle shown in Audi build link featured Audi's newer cockpit/dashboard design. As I already own an Audi A3 with the previous-generation interior, the updated cockpit was a significant factor in my decision to proceed with the order.
Unfortunately, when the car arrived, it had the older dashboard and interior design, not the one I had been shown during the sales process. This car was a stock car not a build. However, they should not be sharing images and links , telling me “THATS YOUR CAR” while you are looking at them.
To be clear, I genuinely believe this was a mistake rather than a deliberate attempt to mislead me. Had I been told, "That's your car, but the interior will be the current model rather than the one shown," then I would have been accurately informed and able to make a fully informed decision. That did not happen.
The salesperson was apologetic from the moment the issue became apparent, and I appreciate the way he handled the initial conversation. It was obvious he could only do so much, so I asked to speak with a manager.
The manager who contacted me understood why I was unhappy and seemed to acknowledge how the issue had arisen. The manager Ieft me with the impression that similar issues had arisen before . Both the salesperson and manager suggested the problem was caused by the supplying dealer changing images without informing Contract Cars. Whilst that didn't solve my problem, I could appreciate how a genuine mistake might occur. This however wasn’t my fault and I shouldn’t be misinformed because Audi and Contract cars can’t have their processes right.

At that point, I had a difficult decision to make. Due to work commitments and the need for my wife to have a reliable vehicle, rejecting the car was not a straightforward option. Instead, I tried to find a reasonable compromise.
Contract Cars offered me £660 as a goodwill gesture. Whilst I appreciated the offer, I did not feel it adequately reflected being supplied with a vehicle that differed from the one I was shown, particularly when I am now committed to a four-year agreement. I proposed a simple settlement whereby Contract Cars covered the first three months' rentals. This was rejected very quickly.
For context, the £660 offered was effectively the fee I paid Contract Cars to arrange the lease. In an effort to resolve matters, I even suggested meeting in the middle at £850. That was also rejected instantly .

I then requested a discussion with the Managing Director, hoping a sensible conversation could bring the matter to a close. Unfortunately, this is where the experience deteriorated significantly.
After some delays in the call, including me missing one attempt to contact me, I eventually spoke with the MD. It was, without question, the worst customer service conversation I have ever experienced.
From the outset, he came across as cold, dismissive and confrontational. Unlike his colleagues, who at least seemed to understand my position, he showed little interest in discussing how the issue had occurred or finding a mutually agreeable resolution. I felt he was focused on defending the company’s position rather than acknowledging my concerns.
When I explained that I was prepared to pursue the matter through the appropriate channels if we could not reach an agreement, his response was:
"Do it. Just do it. Do it, Michael."
I found that response astonishingly arrogant from the leader of a customer-facing business.
The conversation ultimately ended badly, with me swearing and hanging up .
I'm sure Contract Cars will focus heavily on my reaction in any response they provide, rather than the substance of the complaint itself.
Since then, I have continued to receive emails despite making it clear that I was only interested in further communication if there was a genuine willingness to discuss a settlement.
The reality is that what appears to have started as a genuine mistake could have been resolved professionally and amicably. Instead, the way the complaint has been handled, particularly at senior management level, has become a far bigger issue than the original error itself. I shall now be pursuing escalation with the appropriate bodies .

Jack from Contract Cars was amazing in finding us the best deal. After some initial issues, he resolved them swiftly and customer service is excellent. Would highly recommend Jack and contract cars.

I would like to thank Contract Cars with the service they have provided from start to finish with getting my new car delivered. Especially like to thank Myron Fernandes who has kept me in the loop constantly and has been very attentive.

Great Service!! Thank you to the team Myron was so helpful and always got back to me if I needed anything.

Myron Fernandes Was so help full
Would highly recommend