Compareairportparkings Bewertungen 

This was the most appalling parking experience ever.
We called the company 30 minutes ahead of arrival as instructed yet no one was at the site when we arrived and we waited over 30 minutes to get checked in. During that process, the attendant said that we need to pay £12 for transfers and when I said that this was not mention the booking email, he got extremely aggressive, started insulting me with racial slurs and threatened to throw me out if the email did actually specify the payment. I showed him the email and as I had said, there was no mention of the amount for the transfer. His response was ‘well there is a mistake’. There was no apology and the disrespectful behaviour continued. Eventually, my family and I were told to board the minibus and then they left us in there for 20 minutes with no air conditioning on probably the hottest day of the year. We almost missed our flight as a result and were all in a foul mood before the trip had even begun.
You should strike these cowboys off your list if you want to retain your reputation as a service provider.
They are lucky I did not report the incident to the police because frankly, the aggression and racism I experienced should not be tolerated in the UK or any other civilised country.

After filling in all required info on the booking form, the confirmation email did not capture my car's info (i.e reg number, model, etc)all the info that was asked during the booking process. In the confirmation email all of these sections appear as 'TBC'.

Straight forward comparing worked well. Was quick and cost option was very good. I would use them again.

Simple and straight forward, straight to airport terminal. Car was ready when I landed.

I would not recommend booking with this company they did not show up at the meet and greet and no answer on phone number left us stranded totally unprofessional and unacceptable appalling service had to make last minute arrangements with another company.

We had to wait 1 hour a half for Stanstead Airport pick up transfer even though they said they would be 30 minutes. Everytime we called for an update they would hang up the phone after asking for our registration number. No explanation, apology or any kind of compensation. Awful customer service! Will never use this company again and I advise anyone else the same.

Meet and Greet - do not use this company.

Although the pick-up and drop-off were very easy.
My car returned with 61 excess miles on it (yet to be explained), empty biscuit wrappers, and a scratched back door and wheel arch.

This was all explained at the collection, with photographic evidence. I was told someone would be in touch. This is yet to happen.

Upon return to my car I found some food missing, the charging port in my car had been used and left uncovered and some vape liquid had been left in the car as well. Also, someone had left an item of clothing in my car.

DO NOT BOOK THIS COMPANY, they told me to call 30minutes prior to my booking and i did. I called 30 minutes before then he said 25minutes before i called twice.

When i arrived they stopped answering my calls which meant I had to park in the airport and get charged a big amount. They failed to contact me after knowing my car was not collected but took my payment.

Actually even 1 star too much. If anyone does eventually answer the phone, they are rude. Car park really hard to find. No shuttle bus in sight. Gave up rather than miss flight and luckily found a properly run set up down the road, who told me they pick up most of their customs from 'compare', and that police are constantly visiting. Avoid.

It was really hard to get through to them - the number often went to voicemail. I called on landing as instructed but it still took them an hour to bring the car back when I was hand luggage only and through in 25 mins. I handed over the car with 50 miles of petrol but it was returned with only 2 miles. And the person delivering it back couldn't find their way to the meeting point (first day apparently) so left my car - with the keys just left on the tyre! - parked on a different floor of the car park for me to find! The low price is the only reason it's not one star but I got what I paid for. Won't use again.

DO NOT book with this company! Even with calling them 45 minutes before arrival as they asked us too, they still were late collecting the car by 40 minutes which put pressure on us getting our flight and then on collection we asked to pick the car up at 5pm and they didn’t turn up until 6pm so an hour late on collection as well, communication wasn’t great and today I found a nice big scratch on the rear bumper which I know was done while they had the car because I clean the car myself by hand once a week and I walked around the car when I dropped it off. DO NOT USE THIS COMPANY! Not worth the stress and they really don’t care either.

DO NOT USE! Failed to turn up with our car on time, and finally did 2 hours late. Did not answer their phones to arrange drop off or pick up. To top this all off, had a parking ticket in the drop off area as they didn’t inform us the car had been delivered - they are now refusing to refund us! NEVER US THIS COMPANY!!!!

I booked this meet-and-greet service expecting a smooth and efficient return process, but unfortunately the experience was extremely disappointing. Despite following the instructions exactly and calling ahead as required, I waited around 90 minutes for my vehicle to be returned and was repeatedly given inaccurate updates about when it would arrive. What should have been a straightforward collection turned into a lengthy and frustrating ordeal that delayed our journey home significantly. The drivers themselves were polite, professional and clearly doing their best, and I have no criticism of them personally. However, the system they are working within is appalling. Communication between customer service and drivers appears to be poor, resulting in customers being given unrealistic collection times and left waiting without accurate information. I paid for a premium service and simply did not receive the level of service that was advertised or promised.

Very good communications. Followed instructions and called 30 minutes before and as I went into the car park found the assistance I needed. And car was driven off just a few minutes after arriving and great location as close to terminal

The driver kept me waiting for 25 minutes before taking me to the airport I nearly missed my flight. Receptionist quite unprofessional in his manner . I’d never use them again

The service provided by Stansted Airport Parking services was the most unprofessional, pathetic and absolutely nightmare. Highly focussed towards taking bookings and totally no focus on service.
It’s an experience to forget

Car park I booked does not look safe. I would like a full refund

Amazing service - always