clublime.com.au Bewertungen 

Highly unethical and legally questionable practices.

Signed up for a free trial and only attended once. Began receiving failed credit card payment emails.

Advised I never wanted to continue and to cancel.

5 months later I receive a phone call advising I owe a significant amount of money and need to pay. I explained I informed intention to cancel and won't be paying.

Was the told ill continue to be charged if I don't cancel via app... Guess what happens if you go to cancel via app... it doesn't let you until you pay them.

Absolutely appalled by club lime, all they want is your money and do not care if you no longer want to be a member having to give notice to cancel your membership! Disgusting will make sure to tell all my family and friends to never go here

Club Lime has no respect for its patrons and its staff, and this was made evident when they bought out a beloved gym that I’ve been to for over nine years. That gym was known as Surge Fitness, and the people involved in the purchase never consulted with the patrons or staff to give us a say on the matter (probably because they knew it was going to be unpopular). Nobody I have spoken to at the gym has anything positive to say about this change; the atmosphere and colors are an incredibly unsightly downgrade to what used to be a vibrant and pleasing environment to be in. The only positive things about this gym are the remnants of Surge, which Club Lime get no credit for, and Surge's identity as a whole feels completely gone. Leave the gym alone.

I took out a so-called ‘fortnightly membership’ with Club Lime. It turned out that actually one month’s written notice was required to cancel. I was given incorrect information about this by a staff member when I tried to cancel while heavily pregnant - they told me I could suspend instead of canceling (when my child was born) and subsequently cancel if I didn’t want to come back. In fact I had to reinstate the membership and pay for another month to complete the notice period. When I complained I never received a response, despite following up twice over three months. I’ve reported them to ACCC.

Avoid Club lime
The actual club staff are lovely and helpful.
It’s the head office staff are rude and unhelpful. They just want your money.
I gave more than 28 days notice on 2 memberships with them , retained 1 for another family member. They acknowledged they had record of my trying to cancel but because it wasn’t done through their app they continued to charge and were rude about it. Still waiting for them to refund the charges the took after the 28 days.
Ellie-May (Viva Leisure Limited) from Head Office was very unprofessional and was behaving demeaning towards me. I was nice to her but she was defensive from the start.
Steer clear of this chain. Shame because the gym staff are so helpful.

Kristinee S and Christine at Viva Leisure had the same attitude, belittling my concerns, and showed little to no customer oriented skills.

I’m reporting them to the ACCC; if you feel the same way, then you should do it too. Google “ Report a consumer issue with ACCC”.

I just spoke to a lady called Caitlin and let me tell you ! She was the best customer services lady I have ever spoken to. She helped me so much with problem. These are the people we need more in our world. Thank you again you deserve a raise !!!!!

I had been a club lime member for over 10 years. My daughter (then and now still a minor) joined up in Five Dock. At some point she stopped going and has not used the gym for 2 years. We were wanting to cancel membership numerous times but were told at Five Dock it is done through the app. However my daughter had lost her username and password. As a minor she is not used to taking financial responsibility or how financial systems work. Now I finally have time to get on to Club Lime and I'm told that my daughter is hundreds of dollars in debt due to direct debit not going through numerous times. I have tried to sort this out and this is the customer service I get: I'm directed to an emailing bot called Kristine S who does not not interact with my concerns or need for reasonableness but quotes company policy. The 'service' hotline does not help you but directs you to interact with this bot. This is the opposite of customer service. It is corporate bullying of a minor.

I train with Tyler Blackley at Club Lime Campbelltown Tindall Street and find him great as he intuitively tailors my gym session to suit my strengths. He listens if I have concerns and responds quickly. My concern would be oh my knees a little weak today. He gives me ideas on how to be healthy in general. He is very grounded as a person and I recommend anyone hesitant about getting in the gym to give Tyler’s sessions a go.

CLUB LIME LIVERPOOL - Don't get trapped in their promotions, absolutely appalling...I signed up for 1 month free and I forgot to cancel, fair enough i was charged $36 but they said they will charge me another $30 dollars for another 28 days.....and they store your credit card information without your agreement....neither the APP or their website has options for members to remove card details....when i spoke to the manager she said she cant remove my card details which is stored on their website/server.....thats very poor customer service......they could have had me as a member but because they have no compassion or ethics i will not join this club.

The equipment is never repaired, replaced, classes are always being cancelled and their PT’s are very unapproachable, opinionated and unhelpful when you ask a simple question. The level of friendliness is poor when you walk in the door and when you raise a concern about faulty sound systems, sexist comments are thrown at you about the intelligence of female instructors. The gym is tired, dirty and poor generally

God forgive if a member has a legitimate reason, has an injury and needs to put their membership on hold. After contacting Vibe in 2023 & Lime management 2024 I again provided certificates from my neurologist and General Practitioner stating that I cannot attend the Gym due to a head injury that was sustained in an accident. I provided both the previous management (Vibe) and the current management (Lime) with all the relevant documents through mail and in person. I called Lime last week and was told that they would definitely call back if not that day then the next day. I didn't get the call. Today i decided to call again. In all my previous correspondence their management assured that my membership would be put on hold until medical clearance is given. This was not the case and today i am told that my membership has expired. Staff was not understanding about my medical situation, and were very rude. I had to hang up the phone as i felt i was just being brushed aside. Its bad enough having to deal with my serious health issues without being ripped off for 9 months of membership that i had not attended. THIS IS NOT THE PLACE, ENVIRONMENT OR CULTURE THAT I WOULD WANT TO TRAIN EVER!!!!!

I wouldn't recommend clublime because of the customer service I recieved and also lack of cleanlieness.

These guys biggest rip offs

Taking 11$ on top of what I owe every bloody fortnight. 56$ every time
Dishonour fee?? When bloody money is in my account. These guys know people have trust issues leaving money in there everyday day account. People like to transfer it over when it’s time to pay. They say money has to be in there 12 hours before paying. BS

Before if you missed payment , you have 12 hours or 24 hours to pay. Get dishonour money back. They taken it off the. Changing gyms , telling everybody I know not to go there. Stuff promoting this gym. Don’t recommend going here , people left anytime fitness for these guys. Now there doing the same BS

Dealing with Club Lime has been a huge headache! They kept trying to charge my cancelled credit card, racking up fees without clear communication. Even worse, they blocked my gym access but continued to charge me for a membership I couldn't use. This felt completely unfair and dishonest.

When I tried to sort things out and cancel my membership, they made it really difficult. They insisted I pay off all the questionable charges they'd piled up before they'd let me cancel. Throughout this ordeal, they were unhelpful and made me jump through hoops, showing little concern for my situation or fairness.

Club Lime needs to seriously improve how they handle billing and customer service. Their current approach is unjust and aggravating, pushing customers away instead of helping them.

Shell Harbour gym. For the past 3 summers the Air conditioning has been broken in the gym. It gets so hot inside that it's unsafe to actually work out in there. Staff even posted notices around the gym advising members not to do cardio! And yet, there's been no communication at all from the club advising when it'll be fixed and no apology. To date, it's still not fixed. I sent mails about the air conditioning to both the club and head office, no one from the club replied and some customer service rep answered from head office advising someone from management would call me. No one ever did. This is just one of many failures in the club. Equipment is continually broken and takes weeks to fix, one of the mirrors in the downstairs room was broken for about 6 months, club is always dirty, staff do not go around and put plates or dumbbells away and so on. There was even a promise of adding a mezzanine level back in November 2022 that was advertised on their website, but it never eventuated. No explanation as to what happened and it was just pulled from the website. Needless to say, I cancelled my membership and have moved onto a far better gym. I've been training for over 20 years and been to clubs globally. I can easily say this company is the worst for customer service. They do not give a toss about members, or their safety. Join, if you want to be treated like trash.

Club Lime Woden Furzer St despite being only a few years old is exceptionally dirty. Showers not cleaned properly. Exhaust fans not on (or don’t work) so male toilets reek. Needs a deep clean to get rid of built up mould and dirt. It’s gross. Have photo evidence to support these claims. It’s an ongoing problem.

Was asked for a towl and I said I’ll come back later at night when there are no staff because never been asked to bring a towl before then they said it’s 10 dollers for a towl witch is an abused amount anything for profit right then they said as I was leaving I spat on the floor witch I did not told them to check there cameras and they said it wil take 2 weeks. 2 weeks to check a camera what a joke these guys are not to mention I’ve been a loyal member for over 5 years and they treat me like I’m a scum bag like I get it if I was working a gym job on minimum wage I wouldn’t be happy but this is no way to treat customers that pay there fees you guys need to do better.

Although the gym is great, cancelation is a sneaky process. The staff tells you can cancel within 1 fortnight, but once you cancel they slap you with T&Cs that shows that you need to pay A FULL MONTH before getting that cancelation. Customer service throughout my use has been awful, I am so disappointing. The gym looks so nice and flashy but staff spends more time chatting to each other than helping you, when you need ( I needed to get in my app didn't work and another time I needed help with my locker). Disappointing. Signing up was super easy, they had all the promises, when you need to cancel you learn the truth.

I signed up to this gym in 2022.

The buzzer never worked whenever I attended the gym and it was impossible to call anyone to rectify the situation outside business hours. Due to the lack of access, I could not attend the gym without the assistance of a friend. It eventually became such an issue that I stopped going to the gym and asked for my membership to be cancelled.

Despite my cancellation request and all my complaints, money continued to be debited from my card. So I cancelled my direct debit with the gym.

However, they continued to email me and message constantly with "outstanding fee" requests and it kept on increasing until it reached almost $800!!

In addition to all this they charged me several "dishonour fees" each time they sought a fortnightly payment, even though I couldn't even use the gym membership in line with what I paid for, and even though I had constantly submitted suspension and cancellation requests.

After several attempts to receive help, the online chat and the customer service people eventually told me that nothing could be done other than put a temporary suspension on my membership, but that once the suspension expire, all the fees would come back and I would need to pay an exorbitant amount.

I eventually just capitulated to the constant bombardment of fees and paid the full $800 just to get out of this terrible membership.

But wait, it didn't end there!!!

They then told me that there was a "cancellation period" during which I would still have to pay normal membership fees!!! Absolutely unbelievable and disgusting!! This is in circumstances where I had not used the gym for over a year and constantly asked for cancellation and suspension. They even had the audacity to say to me that unless I am "physically incapacitated" I would have to pay continuous fees until the cancellation period was done.

This gym makes it absolutely impossible to cancel memberships. They will suck you dry and they are completely inflexible. Customer service is horrible!!

After doing my research, I saw that this was a complaint from 100's of customers across the board and everyone experienced these same issues. Do yourself a favour and avoid this gym at all costs. Do not sign up to any membership under any circumstances. They will draw you in with a neat little offer, and then they will bombard you with hidden fees and terrible service - which you will not be able to withdraw from.