Clarkes' Golf Bewertungen 

1'632
TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 2 von 5 Sternen

Last year was writing a positive review regarding a poor quality sky caddie GPS watch, which i then swapped for a Bushnell and the customer service was decent. Here we are 12 month's later writing a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Brilliant, personal service. Although there was a small problem with the availability of an item I’d ordered, I got an email from a real person (!) who provided an number for me to call. I rang and sp... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered through their sister company, golfshoes.co.uk. Excellent customer service from start to finish. There was a stock issue with the shoes I originally ordered, but the team handled it brilliant... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Used Clarke's for two purchases now and both interactions have been excellent. Clear expectations around delivery timescales for custom made equipment and the last one turned up much quicker than adv... Mehr ansehen

Unternehmensdetails

  1. Golfclub

Vom Unternehmen geschrieben

We take pride on offering the leading brands in golf at the lowest prices, shop in store and online at www.clarkesgolf.co.uk


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

1632 Bewertungen

5 Sterne
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Hat 75 % seiner negativen Bewertungen beantwortet

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4.2

Alle Bewertungen

(1'632)

34 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

10 out of 10 ordered returned for…

10 out of 10 ordered returned for another size and received back all within a week.

I will never go anywhere else for anything golf again.

Customer service is spot on aswell.

18. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Game changer

Got fitted for new irons yesterday, what a great experience it was, ended up buying a set of cobra irons and used them today, added 15 yards an iron easy to my shots. Any bad shots were nothing like they were with my old irons. Thanks to kieron for fitting me with the cobra ltdx. No looking back. Highly recommend anybody to go and get fitted properly. It's a game changer using the correct equipment.

19. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ordered 3 polo shirts

Ordered 3 polo shirts, only sent 2 and they were 2 days late! (DPD issue)…I rang to say they only delivered 2 and they said the stock had an error online! They lied and said they tried ringing but sent two anyway! Why didn’t they email me if that was the case?? I then agreed for them to send the missing shirt overnight…6 days later I’m still waiting! Poor delivery/stock service! Other companies were very easy to deal with and delivered overnight as I bought 12 in total for a competition! Moral of the review “if you want something quick, shop elsewhere”

18. August 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

SENT PART AN ORDER

SENT PART AN ORDER

I ORDERED A FULL SET OF IRONS AND 3 WEDGES. THE BOX ARRIVED AND I INSTANTLY KNEW IT WASN'T HEAVY ENOUGH. OPENED IT TO FIND JUST 2 WEDGES INSIDE.

THEY HAD NOT SENT A FULL SET OF Mizuno Pro IRONS. SPOKE TO TO SUE WHO WAS NOT HELPFUL AND BLAMED THE COURIER. I HAS TO RING BACK ALMOST 1 WEEK LATER FOR AN UPDATE SHE TOLD ME THAT THEY HAD SENT THE CLUBS AND IT WASN'T THIER ISSUE.

IT WASNT THE COURIERS FAULT AS THE BOX SEEMED TO BE OK HOWEVER NO LEGIT COMPANY WOULD EVER SEND SUCH HIGH VALUE ITMES IN SUCH A THIN FLIMSY BOX.

SUE TRIED TO TELL ME THAT IT WAS A MIZUNO BOX ... SHE MUST THINK IM STUPID CAUSE MIZUNO BOXES ARE STRONG AND BLUE. THIS WAS PLAIN CARD AND AS THIN AS PAPER.

NO EXTRA PACKAGING WAS USED INSIDE THE BOX AND THE BOX ONLY HAD ONE BIT OF WEAK TAPE SECURING IT.

IM 100% SURE THEY HAVENT SENT THE CLUBS HOWEVER IF THEY HAD THEY WOULD HAVE ARRIVED DAMAGED IN THAT BOX.

NO INTEREST THE COMPANY AND SUE WAS BEYOND RUDE ON THE PHONE. SHE SAID IF IM NOT HAPPY I SHOULD RING THE POLICE. CRAZY

I HAVE SPOKEN TO THE POLICE AND THE CARD COMPANY AND THEY ARE STOPPING THE PAYMENT ASAP.

ONE OF THE WORST EXPERIENCES EVER

5. August 2022
Clarkes' Golf-Logo

Antwort von Clarkes' Golf

Hi James,

We asked for your Police Crime Reference Number on 7th July, we are still awaiting your response.

Please contact us on 01744 419914 or e-mail us on admin@clarkesgolf.co.uk.

Regards

Chris

Bewertet mit 5 von 5 Sternen

Ordered the cobra xl graphite clubs

Ordered the cobra xl graphite clubs and they arrived no problem within 3days and in perfect condition. Price for this package set was £100 cheaper than competitors and came with a further £50 at purchase due to Jubilee celebrations. Great service on delivery and communication and will certainly be ordering further products and telling my friends to look at Clarkes Golf first. Just heading out this evening to give them their first swings.

8. Juni 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Five stars all day

Five stars all day. I only ordered a hat. They completed my order in record time. Kept me updated regarding delivery. I will definitely be using this company again. Well done Guys.

25. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I've received my Footjoy shoes

I've received my Footjoy shoes, it's hard to get size 6 in mens golf shoes, quality shoes at a great price.
It's easy to give 5 stars when the transaction is seamless. Clarkes customer service was excellent when there were issues with delivery, addressing the problem efficiently and with urgency, in a proffesional courteous manner.
I will happily buy from them again and wouldn't hesitate in recommending Clarkes Golf.

10. Mai 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5 Stars Hands Down

5 stars hands down! It is easy to give a top rate when everything goes smoothly but you can only trust a business when something goes wrong. I had an issue with my order which happens, but I have to give 5 stars after the way they handled the issue with my order. I had a call from the shop, nice lad. A call.. these days it's hard to get a response via email, over the phone is something outstanding these days. And that was them contacting me, not the other way around. I was offered multiple options keeping my order or the get the money back. I'm very happy with the level of transparency and for the fact they gave options. I had previous experiences where the shop just cancel the order without bothering to ask me what I wanted or either taking accountability for their fault. I'm a rookie, but when the time comes I will definitely come back to upgrade my gears with them.

21. April 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First time buyer

First time buyer - really impressed. Good value for money, quick delivery and great comms. Needed to exchange sizes, free return and got the new size within a week. Recommended

7. April 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First time club fitting

Had a club fitting for the first time ever here this morning with Andy. Was a little bit apprehensive at first and didn't know what to expect as I'd heard mixed reviews on club fitting experiences. I didnt need to worry as the whole experience was fantastic from start to finish. Andy was very helpful and I didnt feel like he pushed anything onto me. There was a massive range of irons to try so was good to try a few different brands. He spent time with me making sure I was happy with the selection I made. I didnt feel rushed into making a decision and didnt feel pressured into buying. Overall I would rate the experience very highly and recommend anyone who's wanting to get fit for golf clubs to go here and see Andy.

19. März 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great As Always

Bought from here several times, great service and no issues and all of the guys are happy to help should you need assistance. Use with confidence.

18. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Had a club fitting for irons Driver and…

Had a club fitting for irons Driver and wedges. with Andrew. He explained that my irons did not need to be replaced, I changed to a Ping g425 driver short shaft regular flex and wedges with softer shafts. Andy knows his stuff explained everything about what I needed. Top class golf club fitter.

12. Februar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I am writing this review as I’ve just…seen review that dose not reflect what I’ve seen

I am writing this review as I’ve just read a pathetic review regarding service over a electric trolley. I started playing Golf again last November 2021. I purchased all my Clubs from the King Cobra range from Clarkes in St Helens. They altered all my Wood & Driver free of charge even after I had used them. I then purchased a Moto Caddy electric trolley. After 1 round I thought there was something wrong with it . A simple phone call and 8 was asked to return the trolley . Upon return and inspection it was a faulty charger that they replaced immediately. NOW THATS GOOD SERVICE. I Aldi wanted to upgrade my Rescue Wood to the new Radspeed . Again awesome service part ex my speedzone without any issue’s . I must have spent around £2k with Clarkes over the last 12 months if I was getting poor service I would not be going back all the time . Also would not be having lessons with John . Thanks Clarkes Golf I feel you’ve got a great team whom give great service.

18. Januar 2022
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

**DO NOT USE CLARKES' GOLF**

The customer service received from Clarkes golf has been exceptionally poor. I spent £1000 with Clarkes in March 2021 on a top of the range M-Tech electric trolley with 36+ extended battery and Motocaddy accessory pack. The trolley was defective in a number of respects. It was only after several rounds of correspondence over many weeks that Clarkes finally agreed to replace the trolley. Terrible customer service. Clarkes then asked me to return the trolley to them via DPD, instead of collecting it. Awful service. Finding a box big/ strong enough to take the weight of the trolley was difficult. My wife had to drop the trolley off at a Bargain Booze. What? The defective trolley was then mistakenly returned to me via DPD. Mistakes happen. It took several days for Clarkes to confirm the error whereupon my wife had to take the trolley back to Bargain Booze! Disgraceful customer service. Several weeks later, I had to chase Clarkes for an update as to the replacement trolley, as it was now 9 months since the date of purchase. Clarkes responded to say that the M-Tech trolley I had purchased had since been discontinued and that I WOULD HAVE TO PAY A SUPPLEMENT OF £150 FOR THE LATEST M-TECH TROLLEY before they would send a replacement. A quite staggering position for Clarkes to adopt given the events of the previous 10 months. Despite me emailing and speaking with a manager at Clarkes (Sue) to express my dissatisfaction, Clarkes would not reconsider. American Golf or any other credible golf supplier would not treat its customers in this shocking way. I will never use Clarkes again and anybody out there considering doing so should be extremely wary. Go to a reputable supplier of golf equipment instead.

15. Januar 2022
Bewertung ohne vorherige Einladung
Clarkes' Golf-Logo

Antwort von Clarkes' Golf

To "James Lappin Solicitor"

Thank you for you feedback of Clarkes' Golf and we are very sorry you feel you have been treated poorly.

As a family business trading for over 40 years, we work extremely hard to deliver the very best service to our customers, always treating reviews such as this very importantly. We have spent time reviewing all the details of the case to establish if we have failed you as a customer.

To ensure the review is an accurate reflection on Clarkes' Golf for future customers to read before deciding whether to spend their hard earned money with Clarkes' Golf, we have read all e-mails/notes on file and discussed at length internally.


Your review states "The trolley was defective in a number of respects. It was only after several rounds of correspondence over many weeks that Clarkes finally agreed to replace the trolley, terrible customer service"

We are sorry that after 3 months you had to contact us explaining the M-Tech trolley had an small issue with the end cap on the handle ( a replacement part was sent out to you) which is a very quick fix and suggested a fix for the device cradle. We were later made aware of more faults with the trolley, your frustration was completely understood, this was simply unacceptable, as it was outside 30 days Motocaddy request the opportunity to take a look at the trolley before determining the outcome. On July 7th we provided various options, one of which was to collect the trolley and return to Motocaddy for inspection, it wasn't until 3rd September you confirmed and agreed to send the trolley back, we contacted you on 5 different occasions between this time, with no response.


Your review states "Clarkes then asked me to return the trolley to them via DPD, instead of collecting it. Awful service"

James, we offered to collect the trolley from your home with a 3 hour time-slot or use a local drop off shop, your response was.......

Hi Joe,



3 hour time slot with a 5 and 3 year old isn't going to work.



Kat would prefer to drop at Bargain Booze – can you send a label please.



Thanks,

James





Your review states "It took several days for Clarkes to confirm the error whereupon my wife had to take the trolley back to Bargain Booze! Disgraceful customer service"

As previously noted above, we did offer to collect the trolley again from your home address.




Your review states "Clarkes responded to say that the M-Tech trolley I had purchased had since been discontinued and that I WOULD HAVE TO PAY A SUPPLEMENT OF £150 FOR THE LATEST M-TECH TROLLEY before they would send a replacement"

It is important readers of this review are aware we did provide you with options, a refund in full was offered along with alternative trolley models, the M-Tech Trolley you purchased had been discontinued by Motocaddy so a replacement of this model was unfortunately not an option to us, you opted for the higher model M-Tech GPS at £1199, £300 more than you originally paid, as a goodwill gesture, Clarkes agreed to pay half the costs and offered you an upgrade for £150. The case was discussed with senior staff in the business and we were satisfied with our offer of a full refund or half the cost towards the higher model selected. You then agreed to pay the £150, rather than take a full refund, Sue then worked extremely hard to secure you a trolley ASAP from Motocaddy, and kept in close communication, dispatched the new trolley promptly, supplied a brand new accessory pack at £76.99 as per your wish.

Are Clarkes' Golf worthy of such a poor review?

I'm sorry you will not be shopping with Clarkes' Golf again and wish you all the best

Regards

Clarkes' Golf Team

Bewertet mit 5 von 5 Sternen

An excellent 5 Star service from Kenny…

An excellent 5 Star service from Kenny in store who took time to explain in a polite manner the benefits over the phone of the Footjoy Boa shoes to me which i then purchased. A great service and great price too, i will be back for other golfing gear.
Regards
Steve

12. Dezember 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Unbelievable service

Golf shoes ordered were much cheaper than anywhere else. Only took a couple of days to be delivered to Northern Ireland. Delivery free unlike other places who wanted to charge 15 pounds.

Highly recommended and brilliant service.

7. Dezember 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Ordered a pair of Callaway golf shoes…

Ordered a pair of Callaway golf shoes on Wednesday morning delivered next day with there free delivery method dpd perfect would definitely use again and recomend also the shoes were £10 cheaper than anywhere else I could find online thanks Davie

26. November 2021
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

employee joe

I ordered a callaway wedge over the phone for my wife with staff member Joe at their St Helens branch but the wrong wedge arrived. Joe stated that it was the fault of callaway and as I had previously ordered a number of items from them, they would send out a temporary wedge for my wife to use as there was a long delay in the correct product being delivered. He stated that when the correct wedge was available they would get the courier to collect the temporary wedge and deliver the correct wedge at the same time. All conversations being recorded as standard on a works phone. Anyway Joe contacts us to say the correct wedge is now in stock but he wants us to send the temporary wedge back before he will deliver the correct item. So he has changed what was agreed, we haven't used the temporary wedge because it isn't what we ordered, it is still in a brand new condition, just with the wrapping removed. What is important here and why CUSTOMERS NEED TO BE AWARE is that this company and this employee have gone back on what was agreed. They have delivered the wrong item, so why should i have to waste more time and effort to get the right outcome. How can I trust them, they got the order wrong not me, it was convenient of them to blame Callaway, very very unprofessional.

12. Oktober 2021
Bewertung ohne vorherige Einladung

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