Used to be the best value/service for the private investor, with a very personal approach. Since Raymond James took over it is not such good value and the Help Desk does not seem to be so customer or... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
CS Direct is a generally efficient and low-cost platform, with a good Helpdesk - particularly as the staff are anglophone and based in Edinburgh. The charges are sensible. I would have given you 5/5... Mehr ansehen
Unternehmen hat geantwortet
Helpdesk response via online chat was pretty quick and sensible, from a human as well.
Unternehmen hat geantwortet
Really good website for easy access to view share prices. Alerts when dividends are paid. Really helpful videos at sensible intervals on market trends, tax change implications etc. Charges are reasona... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Charles Stanley Direct is a personal financial service combining a modern digital experience with the traditional client focused values of private wealth management. It provides all self investors with the knowledge, tools, products, and services to take control of their financial futures and realise the rewards of your investments. Whether you are a novice or an experienced investor we are here to help you every step of the way. You can call our award-winning client service team for technical help or speak to a qualified financial coach if you need guidance. Available online and via the Charles Stanley app.
Online investing
Vom Unternehmen geschrieben
- Invest in your future
- Sign up in minutes to our first-class service to implement your investment decisions, through our secure platform and app.
Kontaktinformationen
Ropemaker Place, 25 Ropemaker Street, EC2Y 9LY, London, Vereinigtes Königreich
- 0131 550 1234
- info@charles-stanley-direct.co.uk
- www.charles-stanley-direct.co.uk
4.0
Gut
166 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Helpdesk response good
Helpdesk response via online chat was pretty quick and sensible, from a human as well.
10. Juni 2026
Antwort von Charles Stanley Direct
Dear Ray:
Thank you very much for your feedback. I'm pleased to hear that you got a prompt, sensible answer - just as you should expect - and, yes, it would have been from a human too!
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwort von Charles Stanley Direct
Dear Kerry:
Many thanks for taking the time to leave a review. We appreciate it and are here if we can be of further service.
Best regards,
Louise
Louise Miller
Head of Client Experience
Very poor telephone service especially…
Very poor telephone service especially when placing telephone trades in the US which I'm sure compared with other brokers is quite expensive. It would have been better if the online help (Callum?) had given me the appropriate number rather than the general telephone number to call.
2. Juni 2026
Antwort von Charles Stanley Direct
Dear Jackie:
Many thanks for your feedback which has been noted. Our dealers are able to trade in a wide range of international shares as well as place 'specialist' UK trades. They can be reached directly, but often such calls are first placed to the Helpdesk and then transferred to the dealers. I understand that you didn't get through to the team when you first called, for which I would like to apologise, but thanks for calling back.
Best regards,
Louise
Louise Miller
Head of Client Experience
i was talking to an agent in less than…
i was talking to an agent in less than a minute, and he was really helpful in trying to understand my question , and went off to check.
2. Juni 2026
Antwort von Charles Stanley Direct
Dear Andrew:
Many thanks for the feedback, which we truly appreciate. I hope we were able to help sufficiently with your query. We are here if needed!
Best regards,
Louise
Louise Miller
Head of Client Experience
I didn't get an answer at all
15. Mai 2026
Antwort von Charles Stanley Direct
Dear Alex:
I'm really sorry if you didn't get the service you expected and please feel free to reach out to me directly at ClientExperience@cs-d.co.uk if needed. Checking as best I can I believe that the team here were able to answer your query but if there is anything still outstanding or needing to be followed up please let me know.
Best regards,
Louise
Louise Miller
Head of Client Experience
Communication failure
A fund I hold was due to be merged with another but Charles Stanley failed to inform me. I discovered it myself and was too late to do anything about it. I had to embarrass an apology out of them.
27. Mai 2026
Antwort von Charles Stanley Direct
Dear Sandra:
I'm really sorry about this. I've asked for more details but as a general rule you should have received an advanced notification of the merger and certainly you were due an apology when the issue came to light. We hold ourselves to high standards of customer service and it appears we may have fallen short here. Your feedback is noted and is being escalated.
Best regards,
Louise
Louise Miller
Head of Client Experience
Live chat provided helpful response…
Live chat provided helpful response albeit the next day.
20. Mai 2026
Antwort von Charles Stanley Direct
Dear Mr Coombes:
Many thanks for the positive feedback and I'm glad we were able to help. Live chat is available on business days between 9:30am and 4:30pm but we do our best to pick up queries that arrive out of these hours as promptly as possible the next working day and most clients usually have a response by 10am (sometimes a little later on a Monday morning given weekend volumes)!
Best regards,
Louise
Louise Miller
Head of Client Experience
Excallent alround help from the CS Rep
18. Mai 2026
Antwort von Charles Stanley Direct
Dear Brian:
We are very pleased to have been of assistance and many thanks for taking the time to leave positive feedback. Please don't hesitate to let us know if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwort von Charles Stanley Direct
Dear Kristian:
I shall have to remember that expression! I'm glad we were able to help. Thank you very much for taking the time to leave feedback.
Best regards,
Louise
Louise Miller
Head of Client Experience
Had a query about interest payment
Had a query about interest payment. Raised q on helpdesk and got a quick and clear response. Exactly what I needed.
8. Mai 2026
Antwort von Charles Stanley Direct
Dear Nick:
I'm delighted that we were able to help and thank you for taking the time to leave your feedback. We are here in the event you have further queries.
Best regards,
Louise
Louise Miller
Head of Client Experience
Emily was the first person on the team…
Emily was the first person on the team to suggest that my graph display problem was to do with the acceptance of cookies. It was a problem unresolved for over a year and a half.
14. Mai 2026
Antwort von Charles Stanley Direct
Dear Stephen:
Thank you for taking the time to leave a review. I'm glad to hear that Emily was able to help and I've let her know that her suggestion worked in your case. Your confirmation helps us know what might work for others if needed, so is much appreciated.
Best regards,
Louise
Louise Miller
Head of Client Experience
Great customer service
Great customer service, and a platform that works well with transparant charges.
13. Mai 2026
Antwort von Charles Stanley Direct
Thank you very much for your feedback! I'm pleased to read that we've been of help over the years and we genuinely appreciate your trust in us.
Best regards,
Louise
Louise Miller
Head of Client Experience
i have been a client of CS for many…
i have been a client of CS for many years...in that time i have found them to be very efficient and extremely helpful on the occasions when the technology gets the better of me.
13. Mai 2026
Antwort von Charles Stanley Direct
Dear Peter:
Thank you very much for taking the time to leave a review. I'm delighted to read that we've been able to help over the years. We are here for any further queries.
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwort von Charles Stanley Direct
Dear Andrew:
I'm very pleased to read that your experiences with us have been positive. We appreciate you taking the time to leave a review!
Best regards,
Louise
Louise Miller
Head of Client Experience
Wish we hadn’t moved
Wish we hadn’t moved. Worst company ever. They never respond & try to fob u off. They don’t sort issues out.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Charles Stanley Direct
Dear Sarah:
Thanks once again for taking the time to share your feedback. I believe that this and your other recent review relate to Persimmon Homes rather than Charles Stanley Direct but please get in touch with us if we can be of any assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Happy Days
Easy to buy and sell funds and stocks. Would be good if there was a withdrawal option on the app rather than have to use a web browser.
8. Mai 2026
Antwort von Charles Stanley Direct
Dear Mr McLeish:
Thank you very much for taking the time to leave your thoughts. I'm pleased to let you know that your feedback coincides with our plans for our app. Watch this space!
Best regards,
Louise
Louise Miller
Head of Client Experience
Antwort von Charles Stanley Direct
Dear Jane:
We appreciate your feedback! That is exactly the sort of service we aim for and we are here if you need us further.
Best regards,
Louise
Louise Miller
Head of Client Experience
CS Direct is a generally efficient and…
CS Direct is a generally efficient and low-cost platform, with a good Helpdesk - particularly as the staff are anglophone and based in Edinburgh. The charges are sensible.
I would have given you 5/5, but I think your website slightly lets you down, largely because it is slow and clunky (eg to look at multiple accounts, you need to keep reverting to the 'My Accounts' page, which consumes quite a bit of time when I need to look at multiple accounts).
8. Mai 2026
Antwort von Charles Stanley Direct
Dear Andrew:
Thank you very much for taking the time to leave feedback. Our website has done us well in terms of performance and resilience but we hear you and I'm pleased to let you know that we are planning upgrades to the website, so watch this space!
Best regards,
Louise
Louise Miller
Head of Client Experience
Absolutely shocking and abysmal…
Absolutely shocking and abysmal response consistently from customer care they don’t give a damn sell u the dream but what you really get is a big nightmare. They ripp you off left right centre. we would never again by Persimmions Home. Shocking workmanship throughout cheap and nasty materials used clearly stuff that don’t know what the hell they’re doing.
8. Mai 2026
Antwort von Charles Stanley Direct
Dear Sarah:
Thanks for taking the time to share your feedback. It looks like your comments relate to Persimmon Homes rather than Charles Stanley Direct. If so, you may want to repost your review so it reaches the right organisation but, if we can help at all, please feel free to get in touch.
Best regards,
Louise
Louise Miller
Head of Client Experience
Four generations of superb financial…
Four generations of superb financial management of the highest order with my family
6. August 2025
Antwort von Charles Stanley Direct
Dear James:
You have genuinely made my morning with that comment. We truly value such long-term relationships as well as aim to support our clients at every step of their investment journey. Thank you for your trust in us and please let me know if ever I/we can assist.
Best regards,
Louise
Louise Miller
Head of Client Experience
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
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