Very disappointed with my recent order from Ceylon Supermart. One of the items I received, DODOL, was already expired before the date I placed the order. Selling products that have already passed th... Mehr ansehen
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Das sagen Bewerter
Good quality material; more expensive than most srilankan food shops in London. I’ve used Ceylon supermarket a number of times now and they do deliver on time. They should consider doing free deliver... Mehr ansehen
As always, this transaction was smoothly completed. Excellent communication all along. They even put in an unexpected surprise - a bunch of curry leaves! I was so pleased as I had run out and was desp... Mehr ansehen
I ordered the box of goodies/sweets for the Sri Lankan New Year. Each type was delicious - obviously home made and very authentic taste. All my family enjoyed them. And the really speedy delivery,... Mehr ansehen
Unternehmensdetails
- Lebensmittelhändler
- Asia-Shop
- Delikatessengeschäft
- Geschäft für indische Lebensmittel
- Restaurant mit Küche aus Sri Lanka
Vom Unternehmen geschrieben
Ceylon Supermart is the most trusted and favourite Sri Lankan online grocery store in Europe. We operate from London since 2013 and offer an unbeatable range of Sri Lankan, Indian and Asian groceries, fresh produce, herbs & spices and household products at a competitive price. We are very passionate about Sri Lankan, Indian and Asian products and would love for you to join us in exploring the diversity of our products. You can choose from a wide range of manufacturers offering exclusively handpicked products to help you finding the best quality available at a reasonable price. We understand that the key to our success is happy and satisfied customers. This is why we request to get in touch with us to resolve any concerns that you may have.
Kontaktinformationen
3 Downshall Avenue, IG3 8NB, Ilford, Vereinigtes Königreich
- 07460454031
- sales@ceylonsupermart.com
- www.ceylonsupermart.com
3.6
Akzeptabel
556 Bewertungen
Bittet Kunden um Bewertungen
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The service from Ceylon Supermarket is…
The service from Ceylon Supermarket is always good.
You and myself are badly let down by the very poor
(apparantly non-accountable) and disappointing delivery service from DPD
24. April 2024
A great place to source unusual ingredients
Ceylon Supermarket sell all kinds of unusual ingredients - I have bought fresh curry leaves from them several times, and they have always arrived quickly and (most importantly) they are fresh, plus (compared, say, to the tiny little bag one gets from the supermarket) the amounts are generous. I love using curry leaves in my curries and chutneys, so having fresh flavourful curry leaves is very important.
1. Mai 2024
Authentic taste traditional sweets
I ordered the box of goodies/sweets for the Sri Lankan New Year. Each type was delicious - obviously home made and very authentic taste. All my family enjoyed them.
And the really speedy delivery, at no additional cost, was much appreciated.
Will definitely be ordering from here again.
13. April 2024
Bewertung ohne vorherige Einladung
The food is fantastic I would highly…
The food is fantastic I would highly recommend anyone who loves Sri Lankan food to go ahead order
4. April 2024
All our items were delivered quickly…
All our items were delivered quickly and carefully packed. All the fresh and frozen stuff we ordered was still that way when it arrived. Great company and fantastic that we can get such a variety of fresh produce online.
25. März 2024
I bought Roti and Coconut Sambol
I bought Roti and Coconut Sambol. The taste of Toti and the Sambol was absolutely fabulous.
5. März 2024
Good customer service
Great customer service after DPD only delivered 4 Bottles instead of ordered 6.
4. März 2024
Antwort von Ceylon Supermart
Hello Sivendra, thank you for your time taken to review our service. We apologise for the inconvenience as the courier didn't deliver the entire order together as requested. However, we have promptly resolved this for you upon reporting the matter to us. You could review DPD separately for their service offered to you. From our end we have reported the matter to DPD.
I’ve been received all the items…
I’ve been received all the items requested and fast delivery with low charges. Extremely happy with their service.
3. März 2024
The company service is good
The company service is good. The DPD service which was their partner, did a very poor service. My house is in a secured gate barrier. He didnot try to call me when the door is closed and didnot find way to reach out to me to deliver the parcel. He just took the photo of the closed door and mentioned that they missed their delivery. Very poor service done by DPd.
1. März 2024
Antwort von Ceylon Supermart
Dear Merlin, thank you for your time taken to review our service. We are sorry to hear that you had a bad experience with our courier, DPD. We have raised a complaint to DPD about the poor service you have experienced. Please take time to feedback to DPD through the email confirmation you would have received.
We recommend you to download the DPD App and provide your preferred delivery method including that you can share the secure gate entry code with the DPD driver securely.
Very good tasting quality Sri Lanken…
Very good tasting quality Sri Lanken food delivered in good time
Nothing to complain about it is easy to order and enjoy
31. Januar 2024
User friendly ordering system
User friendly ordering system. Timely and accurate delivery. Good product quality, fairly priced. Very happy, thank you!
31. Januar 2024
Fast delivery
Fast delivery. Even if a wrong item is sent, they respond quickly and arrange the delivery asap. Very happy customer
25. Januar 2024
Fast service and brilliant customer…
Fast service and brilliant customer service, highly recommended, ordered frozen fish, it was delivered in perfect condition
30. Januar 2024
Bewertung ohne vorherige Einladung
Great range of goods at reasonable…
Great range of goods at reasonable price and good delivery
15. Januar 2024
Packaged well and delivered swiftly and…
Packaged well and delivered swiftly and with care.
20. Januar 2024
potential food poisoning if consumed.
Cooked food that was supposed to arrive frozen was sent through Royal Mail. I would not recommend them. And have reported issues to the relevant authorities. If we had the food am sure we would have got food poisoning.
29. Dezember 2023
Antwort von Ceylon Supermart
Hi Laura, we, Ceylon Supermart fully appreciate your concerns and thank you for raising your concerns with us. However, you should understand that this product is sold by a third-party seller on our Marketplace (not sold by Ceylon Supermart). Just like eBay and those who sell on eBay.
The Seller has gone against our accepted procedure for frozen food delivery. We intervened on your behalf and your order was fully refunded to you. As a retailer selling frozen & chilled food for over 15 years, we fully understand and follow industry standards when we sell & deliver perishable foods to our customers. We need our third-party sellers who sell similar products to follow the same highest standards when they sell similar products on our Marketplace. However, we understood this wasn't the case with your order. We apologise for any inconvenience caused to you.
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