Celtic Manor Resort Bewertungen 251

Afternoon tea was wonderful BUT no mention you have to pay for a bottle of sparkling water!offered sparkling or still but charged £6.05 for the 750ml sparkling,should have said to us it incurred a charge,

Got racialy and threathened by a group of drunk guests,then me and girlfriend got moved for our saftey,well thats what Grace head manager said.She seemed it was ok and by moving us problem solved. if i knew rascism is excepted i would of left.spent almost 400 to be verbally abused

Alex Radu selling him self as a the manager shocking myself and my work colleagues traveled all day only to have to have Mr Radu tell us his restaurant was full with six people in it , we have had to get in my car and drive to Newport for dinner after driving all day , we expected better from a brand like Celtic manor Alex needs some training on how to treat paying customers

I recently stayed one night at Celtic Manor Resort and came away very disappointed, especially given the premium prices charged across the resort.
The room itself was comfortable enough, but very dated and certainly not what you’d expect for the cost. What really set the tone was the £25 per night car parking charge – extortionate when you’re already paying to stay at the hotel. There’s no signage or information about any free or cheaper parking alternatives either, which feels deliberately misleading.
Food was okay, but again massively overpriced. The Steak on Six restaurant only offered an £80 set menu, with no option to order just one course, which is completely unreasonable. Drink prices were just as bad – cocktails starting from £18 is excessive by any standard.
Most of the staff we encountered seemed uninterested and grumpy, which didn’t help the overall atmosphere. We went to the Johnny Walker Bar for drinks and while the barman himself was genuinely lovely, the bar had to close on a Saturday evening because he was the only staff member and was needed upstairs in the restaurant. Completely unacceptable for a resort of this size. The concierge driver was friendly, but that was one of the few positives.
The spa facilities were another major let-down. They are very dated, with half the jets in the main communal hot tub not working, and the pool water was noticeably cold. We were unable to book any swimming or spa slot for Saturday and had to wait until Sunday, despite the website showing it was fully booked when it clearly wasn’t. Overall, the spa feels tired and in serious need of investment.
In summary, the resort now feels basic, outdated, and focused on squeezing as much money as possible out of guests, rather than delivering a quality experience. For the prices charged, this stay fell well below expectations, and I wouldn’t return.

10 days after checking out, the hotel owes me almost £500. We were booked at The Manor House which was closed on arrival with no prior notification. Whole stay was just a shambles...overcharged on check in. Had a 'security' charge of £100 per room per night so £400 plus room charges held on my card. Dining options (or lack off) just appalling from a '5 star' hotel. Had pending charges of almost £2k for almost a week and have paid twice as the booking they moved, has been charged as a no show. So 10 days after checking out, they still owe me nearly £500 which I'm told I should get back in 5 working days. Impossible to speak to anyone with any authority or customer care skills. I will incur interest charges as a result of their incompetence.

Our first impressions were excellent. From the moment we pulled up at the door, the concierge took our luggage, and the check in process was warm, efficient, and genuinely welcoming with staff we encountered there being polite, friendly, and professional.
The rooms were lovely—spotlessly clean with a good selection of tea and coffee. They are perhaps beginning to look a little tired, but certainly nothing that detracted from our stay.
The staff were a real credit to the hotel. Mention goes to Ashley (?) in the bar on the 6th floor, as well as the team in the Steak on Six restaurant, all of whom provided outstanding service.
I would have given it a five star review but unfortunately we did have some negatives The food in Steak on Six was OK, but it didn’t suit everyone in our party. There were a few issues with taste preferences and portion sizes, and overall, it felt overpriced for the experience. The fixed three course choice menu also isn’t something that would encourage us to return, as it limits flexibility and didn’t justify the cost.
The online booking system was also not the greatest. While the initial booking process was straightforward, the follow up emails were inconsistent. I had booked two rooms but unfortunately only ever received confirmation, reminder and check in/out emails for one room and not always addressed to me as the lead guest.
The real issue involved the spa. We received a call saying we had missed our appointment, which we believed was booked for 4:00pm. The spa insisted it was for 3:30pm, but we had never received any electronic confirmation to verify the time. We were unable to check bookings for the Spa through the online account. The real disappointment was the attitude of the staff member who called; although we appreciated being notified, she was unnecessarily rude when we tried to explain the misunderstanding. Reception informed us that the spa is run by a separate company with systems not linked to the hotel, and it certainly felt as though the customer service training did not match the high standard of the main hotel staff.

Had an overnight here as a gift from my partner for my 50th. I was so looking forward to it. Had popped in for a drink a while back and the grandness of the place made us want to come and stay and why not for a special birthday.
Loved the porter service at the door so we did not have to carry our luggage to our room.
Room it self was a signature room. On first glance room and bathroom looked lovely, decor subtle. Then you noticed the lack of attention. Coffee machine, broken and a table light not working. In the bathroom there was mold on the ceiling in the shower. Then on the grouting around the toilet there was mold and made it look dirty.
Dinner in the olive tree. Cost £40 per head buffet. The starters, salad great choice and great sizes however the roast carvery-pork very chewy, tough Yorkshire pudding and the roast potatoes missed their crispiness. Desserts - ice cream watery and sticky toffee pudding was super dry.
Spa- the swimming pool area very clean could do with more loungers. Pool temperature perfect jacuzzi lovely.
Bars - great choice of drinks. Lots of local Welsh offerings. However wait time for drinks whether you joined the queue or not coukd be as long as 20 minutes, bar by olive tree just one person working it?
2 working the actual bar at Merlin’s, and about 3 waiting tables. Abbie in Merlin’s is a credit to you all. Girl did not stop amazing. This is an area I think you really need to do better.
This is a 5 star resort and I am blessed to say I have stayed in some 5 star and outstanding hotels and this just misses it with slow service, lack of attention to details in rooms. 5 star hotels are hot on ensuring that service wows their customers and the detail in rooms are all working and no mold. Also do you want to be heading into your room and still see the old occupants room service still left out side.
Celtic manor needs to get the attention to detail, if you are going to do a buffet for £40 please check the grove in Hertfordshire out, that is a £40 buffet
Good nights sleep, excellent musician, Abbie is a star. It’s the little bits that really let you down.

Very expensive resort that is in desperate need of maintenance and renovation. The carpets are worn and threadbare, taps in the room are broken, and the dustbins are damaged. Overall cleanliness and upkeep are far below the standard one would expect for the price.

Equally disappointing was the attitude of some staff members, who came across as arrogant rather than professional or service-oriented.

The final insult was being served cognac in a cheap juice glass, which perfectly summed up the lack of attention to detail and disregard for basic hospitality standards.

Had to pay for car parking in their own grounds. Long difficult walk for us to reception. Very long queue at reception. Lifts not fit for purpose, kept skipping the loors and going up and down. Took almost 20 mins to get 3 floors up. Room we were given had adjoining door. Extremely noisy next door. Changed room. Midnight ball was trying to cater for too many people for the quality and quantity of staff they had available. Food was second rate and tasted bland and burnt. Breakfast ,long queue, and lack of food left with an hour of service left. Will never go to this place again.!!!!!

What a disappointment

The reception area looked very pretty with all the Christmas decorations, and on arrival the service was excellent. The concierge was welcoming, took our bags, and delivered them to our room. The public areas of the hotel also looked well maintained.

Unfortunately, that was where the positives ended.

Breakfast was extremely disappointing due to very long queues. The lift situation was equally frustrating — the lifts stop on every floor, meaning you end up going up and down repeatedly. Only two out of the three lifts were working, which is unacceptable given the number of guests staying in the hotel.

The rooms are dated and in need of refurbishment. We also experienced a heating problem in our room, it never warmed up properly — the temperature control would increase slightly but would not go above 19 degrees, making it uncomfortable. We reported to reception. While staff attempted to resolve the issue, they were unable to fix it and we were eventually required to change rooms, which was very frustrating and inconvenient. The hotel was also very cold overall.

There was no complimentary water in the room, which is not acceptable for a hotel at this price point. On the first night, reception provided bottles of water free of charge and advised us to return if we needed more. However, the following evening we were told there was no water available and were directed to Merlin’s Bar, where we had to purchase two bottles of water for £11. Unfortunately, the staff behind the bar were not very pleasant and came across as abrupt, which only added to the poor experience.

Considering the amount of money charged for this stay, it was definitely not worth it. Sadly, a Premier Inn offers far better value — working heating and free water in the room, replaced daily.

Overall, this hotel did not meet expectations and we would not return.

Almost £400 for a room that was no more luxurious than a travel lodge. The coffee machine was broken and leaky, there was a long twig sewn IN my actual pillow that stabbed me in the head, a hole in the robe provided and then you even have to pay £20 parking even if you have a room. The breakfast was ok but cold, and the coffee wasn’t great.
Will never stay again. Might have well stayed in a premier inn.

Mis-sold New year's eve event at Ty Hotel. After being ensured when visiting the new Ty hotel beforehand and speaking to 'guest services' by phone that there would be a dj and dancing at the event costing £64 per person, the hotel allowed people to walk in and take all the seats in the bar and there was no dancing area (unless you wanted to dance in front of reception in the corridor). Manager was rude and virtually told us to 'take it or leave it'. I do not understand why they had a dj for people just sitting around playing connect 4. I questioned what they had next door at the coldra court and was told it was busy but we could also 'just walk in'! The coldra court had people just dancing in reception in what my husband said looked like a 'gypsy's wedding'. If you have paid £64 per person, you expect that there would be some separate provision. There were also people in our restaurant ordering burgers! With a bit of better organising, it could have been a nice evening. I was left feeling embarrassed in front of my son and his girlfiend and having to apologise. I will never visit their premises again.
7.1.26 Following a very poor complaints procedure where there is no confirmation of any email or phone call, and having to chase them up constantly, I finally spoke to a member of management today, a James Hayward, who admitted there was misgivings with the evening, but what was inferred as a full refund was retracted in a following email. Please do not book with this company. Since opening, I have visited their various restaurants which are ok but overpriced,but their event evenings do not offer what is advertised and you will leave feeling scammed!

We were regular guests at Celtic Manor every December for a stay leading up to festive period. Unfortunately our last stay there was awful, with poor standards, grubby room with faulty electrics. When raised complaint with customer services after our stay they requested photos of issues in room (which I provided) and then never heard back from them since. Such a shame as we loved coming here but it just isn't worth the money in particular rooms look tired and in need of tlc.

As a group of 4 adults, one 5 year old and one 6 year old, we booked the Santa experience, to give our 2 little girls a magical experience. We were impressed with the beautiful Christmas decorations in the lobby, sadly the experience, from the adults perspective deteriorated.
Having been ushered to our nominated table, it became evident the table had not been cleaned from the previous party, this was done as we sat there. Next, luke warm coffee was delivered by elves who appeared to lack enthusiasm. After a very long wait our food arrived. The tiered stand contained shop cakes, not even a home baked scone! Prior to the event I doubly checked my previous food allergy information, of cocco, and assured it was recorded, however a cake with chocolate on it needed removing, to be replaced by a biscuit type replacement, obviously shop bought. As our food arrived we were called to take the girls to see Santa, leaving our food at the table.
Santa was amazing, the girls enjoyed the magical experience. The girls were given a gift each, these gifts proved to cause a drama. Both girls had very long loose hair and the propelled toys became entangled in each individual child's hair, resulting in tears and one child had her hair so badly tangled in the gift from Santa, it warranted the hair being cut to release the toy!
Due to the lack of entertainment, the children made their own fun, much to our despair, in playing with the fake snow, scattered on the floor.
I did honestly complete the follow-up questionnaire, on our thoughts about the aforementioned event, ending with we wouldn't book again, and to date no feedback in return.

We stayed in the ambassador suite and we absolutely loved our stay. The staff was so polite from the time we walked through the doors. The room we had was so clean and had everything you could ask for. One particular person at the grill restaurant called raz served us and had the best service. Made us feel welcome and comfortable. Definitely would come back .

We waited 45 minutes for a Danish pastry! The service is dreadful. Coffee arrived after 20 minutes but the order was wrong. I took the coffee because I couldn't wait another 30 minutes!! The whole place looks run down!

The food at an event I was at has given me the worst food poisoning I’ve ever had (it was the only food I had that day). It has completely wiped me out, meaning I’ve missed out on hundreds of pounds of work in the lead up to Christmas and has also made the build up to moving house (in two days) beyond stressful.

My daughter and her family plus another family booked at the hotel for a few days. My grandaughter is 5 years old,
On the first day the dear little girl went to a loo accompanied by her Mother ,A huge and heavy door suddenly closed crushing her little index finger in the hinge. No mechanism to gently close the door.
She was in extreme agony with blood flow. Staff on hand were immediately supportive.
At the Newport Hospital the surgeon and staff said this type of accident with the huge hotel doors was not the first time an accident had occurred.
The treatment to the end of her finger was .Later affected her writing ability.
We later emailed the General Manager Julie Hammond and the owner Sir Terence Hensley Matthews via the PR executive about the unfortunate incident, Result ...silence.
Took several telephone calls to receive a response. This was "oh yes this rings a bell"
My daughter did receive a refund but none for the other family whose break was also ruined. Doors at Celtic Manor must be made safe. To this day apart from a note from the health and safety person at the hotel there has been no full recognition of the injury to a small girl
In my experience if serious complaints are professionally handled, that is good business. Celtic Manor and its team have failed miserably. Footnote, my little Grandaughter has been incredibly brave throughout.

Please do not book with this place , my husband bought me a massage voucher here , 4 months later , complaints sent and lots of phone calls and no one calling back , we are left with a voucher for a massage costing £93 which has been paid for but we can't use .
The spa is being refurbished so every time I am being told someone will call me back . No one ever has. We asked for a refund , they can't refund on vouchers even tho we are unable to book .

I’m so surprised at these poor reviews as my boyfriend and I have just returned from a spa day and overnight stay there and cannot praise it enough.
The staff were courteous, helpful and professional at all times and in all areas of the hotel, the facilities were fantastic, our suite was stunning and the food was superb. A special mention for Chloe in reception who was amazing.
Exactly what we expected from a 5 star resort.
We are already planning our return visit and cannot recommend it highly enough.