MARIETTA LOCATION
MARIETTA, GA
My initial review was all 5 stars, but I have changed my opinion about Car Spa and its policies after my last visit that was literally deemed it as my last visit......
I go to get my car washed. I have a small crack in my windshield on the far right side/passenger side. When I pulled up to the guy who pre-washes the windshield and back glass, he slammed the brush on my windshield so hard that it immediately cracked across the entire windshield. I go and tell the manager on duty and he states that if there was already a small crack that there is nothing they will do about it. I told him that the crack was very small and that he could run the camera back. He said that their policy is to "NOT allow windshields with cracks in it through." I asked "then why did he further damage my windshield and let me through?" He said he didn't know, but there was nothing he could do. The force the guy used could have cracked a blemish free windshield! I call myself being honest and acknowledging that it was already a small crack there, but that counted for absolutely nothing. I was so pissed that he didn't even have the decency to apologize. There is no such policy posted in customers' views. It pissed me off so badly that I am severing my relationship with them. This is not against Vernell because I know that if he were there, he would have at least acknowledged my feelings and understood how the washer was to blame as well even if there was nothing he could do about it. Vernell is an awesome guy! However, Beware, if you have any type of blemish on your windows, they're going to damage it further and that will be that.