Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations. The delivery guys were great too. Lots of k... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations. The delivery guys were great too. Lots of k... Mehr ansehen
Unternehmen hat geantwortet
Salesperson has been very helpful. We had problems when the fridge was delivered and it had 2 dents in the door. He kept checking in to make sure everything was ok. The problem was the after sales... Mehr ansehen
Unternehmen hat geantwortet
I have purchased a number of appliances over the past few years from CAS in Vancouver. I have always dealt with Nader. He has always got me a great price and quick delivery. The purchase of the Fridg... Mehr ansehen
Unternehmen hat geantwortet
The company is very knowledgeable and helpful. Delivery service was on time and stated clearly. Very pleased with my service by the employees.
Vom Unternehmen geschrieben
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
1905 Main St, V5T3C1, Vancouver, BC, Kanada
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The company is very knowledgeable and helpful. Delivery service was on time and stated clearly.
Very pleased with my service by the employees.
The installers came and discovered the standard washer hoses were too short for installation. They said I needed to purchase longer hoses myself, and gave me instructions, assuring me it was fool-proof. I bought the hoses, installed the hoses successfully, only to realize when I ran the first load that they had neglected to connect the drain hose. (Yes, maybe it was stupid of me not to know this, but that's why I used installers in the first place.) When I called CAS they said there was nothing they could do as it was a liability issue for them that I had installed anything myself. I said it was a liability for me to have used CAS, they had given me no choice, and they could at least pay me back for the plumber I was having to hire. Nope.

Antwort von Canadian Appliance Source - Vancouver
From assistance in the store (Nader), to the delivery guys and installers. All were knowledgeable, helpful and pleasant to deal with. Thanks.

Antwort von Canadian Appliance Source - Vancouver
Took too long to come in. Salesman said it was in stock and it came after 2 weeks.

Antwort von Canadian Appliance Source - Vancouver
Purchased a washer/dryer on Friday and it was installed on Monday. All is good!

Antwort von Canadian Appliance Source - Vancouver
I have purchased a number of appliances over the past few years from CAS in Vancouver. I have always dealt with Nader. He has always got me a great price and quick delivery. The purchase of the Fridge recently was completed very quickly which was important as this fridge was to replace my home fridge which had died.

Antwort von Canadian Appliance Source - Vancouver
Nick Ching was super helpful and found the appliance I needed and arranged for very quick delivery as well.
Delivery was on time and easy

Antwort von Canadian Appliance Source - Vancouver
Great customer service. Super helpful advice. Great delivery service and take away of old fridge. Set up and installed new fridge too! Thank you very much!

Antwort von Canadian Appliance Source - Vancouver
Salesperson has been very helpful. We had problems when the fridge was delivered and it had 2 dents in the door. He kept checking in to make sure everything was ok. The problem was the after sales dept referred me to the manufacturer rather than doing that work themselves. What is their actual job???

Antwort von Canadian Appliance Source - Vancouver
I would give five stars if my chosen appliance was in stock and could have been delivered sooner. But, otherwise everything was good.
Had a great purchase experience from my sales representative, Tony Emamyar. I found him extremely friendly and knowledgeable about the product. After purchasing I was surprised the company issued a discount due to competitor price match, amazing!

Antwort von Canadian Appliance Source - Vancouver
Tony helped us find the fridge, range and dishwasher we wanted quickly and arranged the delivery date without any issues to coincide with our renovations.
The delivery guys were great too. Lots of kudos to them dealing with our multi leveled garden. They removed and took away the older appliances.

Antwort von Canadian Appliance Source - Vancouver
We had an absolutely horrible experience with this company. We made the purchase of a washer/dryer combo. They offered next day delivery which we thought was great and was appreciated. We informed them we couldn’t be home until mid afternoon and they said they would try . I was informed that they would notify me the night before with four hour window for delivery the next day . If I couldn’t be home during that time they gave me a cancellation phone number. Which I called immediately after receiving the delivery time window because I couldn’t be home. I spent over two and a half hours on hold at which I hung up then sent a email to their customer cancelation address. The next day I received a text saying they were on their way and I was the next delivery. I called later that afternoon to reschedule. I once again informed them I was only available after 1:30 and they informed me that I may not fit into their route schedule. I don’t understand they informed us they delivered until 9 pm . And the couldn’t accommodate out time widow of between 1:30-9:00 if we didn’t fit into their route schedule. We ended up cancelling our purchase and bought from another store which had no problem delivering the next day after 1:30 !!

Antwort von Canadian Appliance Source - Vancouver
I am very ill. I needed a fridge in a hurry. I could not go shopping. I made one phone call. Over a period of about 90 minutes and several calls with the same salesman, Mukul, I made a decision. I feel Mukul was patient and helpful and considered my situation. The fridge was delivered in less than 48 hours ! I am very pleased with the service, including the delivery fellows.

Antwort von Canadian Appliance Source - Vancouver
Suraj understood exactly what we are looking for, made good recommendations and gave us time to make the decision. We are very happy with his service and our purchase.

Antwort von Canadian Appliance Source - Vancouver
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