The whole experience was exceptional… starting with Derek in sales who was informative as well as friendly and professional. … then our delivery guys Robert & Wiggy. They went above and beyond just d... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I ordered a fridge with water and ice, as my existing water connection uses copper. The salesperson recommended a third-party fitter to disconnect and connect the water connection between the old and... Mehr ansehen
This latest purchase of appliances at CAS was the third in 5 years. Gladwyn assisted with the last 2 purchases and he was very helpful in guiding our choice of appliances that met our requirements, De... Mehr ansehen
Unternehmen hat geantwortet
Gladwyn, our representative, was very helpful and answered all of our questions. His expert knowledge gave us confidence that we were making the right decisions in buying our new washer and dryer. The... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Canadian Appliance Source - Oakville / Burlington
Vom Unternehmen geschrieben
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktinformationen
3527 Wyecroft Rd., K3E, L6L0B6, Oakville, ON, Kanada
- 2898631349
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Fridge with water and ice is ok, unreliable recommended third party contractor
I ordered a fridge with water and ice, as my existing water connection uses copper. The salesperson recommended a third-party fitter to disconnect and connect the water connection between the old and new units. However, this fitter is from out of province, and their pricing is significantly different from what the salesperson quoted. Furthermore, they want to be paid first before any work is done. I’m not confident in the reliability of this arrangement, so I’ve had to arrange another contractor to perform the work.
The whole experience was exceptional !……
The whole experience was exceptional… starting with Derek in sales who was informative as well as friendly and professional. … then our delivery guys Robert & Wiggy. They went above and beyond just delivery.
I would certainly recommend them to anyone. Prices are also very reasonable .
The staff were helpful and friendly
The staff were helpful and friendly
The upright freezer was in stock and delivery was in 2days of purchase
An easy experience all round
Verwendet eventuell KI als AntworthilfeMehr lesen
I felt satisfied for each steps from…the beginning to the end.
I felt satisfied for each steps from the beginning to the appliance arrived. It was excellent experience. Thank you the salesperson Elizabeth especially, she was so helpful and explained clearly all the procedures. It was a reliable company.

Antwort von Canadian Appliance Source - Oakville / Burlington

Antwort von Canadian Appliance Source - Oakville / Burlington

Antwort von Canadian Appliance Source - Oakville / Burlington
Very helpful
Alistair was very helpful in getting us a new non-American brand dishwasher. Our new LG is super quiet and low energy use. Don't buy American!

Antwort von Canadian Appliance Source - Oakville / Burlington

Antwort von Canadian Appliance Source - Oakville / Burlington
Happy camper, so far.CAS had exactly what I was looking for
CAS had exactly what I was looking for. Did a lot of research over the last three years and I came to realize appliances aren’t made like they used to be. But Jeremy had exactly what I was looking for. Great price, great warranty and great delivery. Thanks again.

Antwort von Canadian Appliance Source - Oakville / Burlington
Gladwyn MacKinnon
Gladwyn, our representative, was very helpful and answered all of our questions. His expert knowledge gave us confidence that we were making the right decisions in buying our new washer and dryer. The installation went smoothly and the technicians made it a pleasure to replace the old set with the new set of appliances. We highly recommend Canadian Appliance Source for all your appliance needs!

Antwort von Canadian Appliance Source - Oakville / Burlington
This latest purchase of appliances at…
This latest purchase of appliances at CAS was the third in 5 years. Gladwyn assisted with the last 2 purchases and he was very helpful in guiding our choice of appliances that met our requirements, Delivery was easy to track, on time and their service was excellent as well. We are extremely pleased with our experience and the appliances.

Antwort von Canadian Appliance Source - Oakville / Burlington
Good price and follow up.
We were happy with the selection, price, service and follow up.

Antwort von Canadian Appliance Source - Oakville / Burlington
Everything went well
Everything went well, our initial contact with the sales person and the delivery/installer guys were very professional and helpful.

Antwort von Canadian Appliance Source - Oakville / Burlington
We bought this fridge from CAS and had…
We bought this fridge from CAS and had it delivered, the fridge has an exposed coil and overheating (Freezer does not work) It took a week to get elite appliance out to look at it, they have told us they will try to repair it however if the repair does not work then they will replace it. When asked how long this would take, they said 7-10 business days for the part to come in and then they will schedule a technician to come out to make the repair. If the repair does not work then they will give us a new fridge.
I understand these things happen, however we have been given the run around and this is going on 3 weeks now and just had the part ordered.
I would never recommend this fridge or company. 0 stars.

Antwort von Canadian Appliance Source - Oakville / Burlington
Great experience
Good selection, helpful and professional staff. Competitive pricing. Very good delivery service.

Antwort von Canadian Appliance Source - Oakville / Burlington
The delivery date got pushed…
The delivery date got pushed unfortunately, product shipped from Ohio. The freezer is great. Our sales person, Derek Cameron, was terrific. Delivery guys were on time and efficient.
We have always had great customer…
We have always had great customer service, and the delivery company that you use, the employees are so respectful , and go over and beyond!

Antwort von Canadian Appliance Source - Oakville / Burlington
Ordered dryer online from this company
Ordered dryer online from this company. Never again! Poor and deceptive service. I am in a wheelchair and mobility is restricted requiring a stairlift in my back split home. My laundry room is the basement without stairlift access. I purchased a Maytag dryer including installation and appliance removal from CAS. After taking the dryer to the basement the delivery personnel stated they were unable to install the dryer and that I would need a third party to complete the install. The delivery personnel took the old dryer. I was going to overlook the failure to install but until I found the packaging trash sitting in the middle of my drivewayI telephoned CAS to object and request pickup of the packaging trash. I was told the order said the packaging was to be left behind but they would see if their personnel would pick up the packaging trash. Why would I request to keep trash?
I was prepared to overlook CAS' failure to install but not after finding the packaging trash in the driveway. Despite my complaint to their customer service the packaging trash was not picked and I incurred additional installation charges. My fault for not refusing the delivery and completing the dryer purchase from an honest and legitimate vendor. Buyer beware! Accordingly, I cannot recommend CAS.

Antwort von Canadian Appliance Source - Oakville / Burlington
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