Camerabox 

really can't grumble, ordered the camera (Fuji HS10) at 5:15pm, arrived the next day! Superb price (£20 cheaper than anywhere else)

Thanks!

I completed my order for a lens online. The website, which makes a big issue of showing live stock levels, indicated they had 3 in stock. They also display all over the website 'same day dispatch next day delivery' and 'you can now order up to 6pm for next day delivery'. I ordered after 6pm on a thursday but assumed, as it was in stock, and as my payment was successfull, it would be delivered the following monday. The next day (friday) they phoned my home phone - while I was at work - and left a message for me to contact them. They didn't phone my mobile even though they had my mobile number. They just wanted to check my postcode, but I didnt get their message untill friday evening when I got home. Why they ask for your mobile number then dont use it I don't know. I contacted them first thing monday to give them my postcode. I then waited. My lens didnt arrive on Tuesday, or wednesday. I contacted them to be told 'it's out of stock now' 'but we're getting more on friday. friday came and went. I contacted them again to be told, there coming next friday now. And guess what, the next friday came and went and it's now monday and I had to contact them to be told they now expect them next friday!! I told them to cancell the order and give me my money back. They have agreed to do so, but I'll not hold my breath as I expect it will take 28-29 days to get my refund judging by other people's experience. If you need your order any time soon, don't bother ordering from this unreliable company.They post misleading information about stock levels and new stock arrival dates on their website, they dont keep you updated about the status of your order and they delay the dispatch of all orders by phoning 'to check your postcode'. I wont be using them again.

when i ordered my product i was not told it was out of stock. it took them quite a few days to admit being out of stock. even then they would not commit to delivery, just saying shortly. e-mails were not answered within 3 hours. when i called the promised return phone call did not materialise. now 2 1/2 weeks later i am considering cancelling the order. they still don't know when it will come in or how long after that they will send it out! they of course will not offer any compensation.

The only critism I have is that I ordered late on a friday afternoon and 15 mins after i placed my order i recieved an email saying there was a problem and that i had to ring customer services to sort it out. Fine except that they were shut until 0900 hours on the Monday. So I had a weekend worrying about what could possible be wrong. When I contacted on monday all I had to do was confirm my postcode and the order was shipped. Pity it could not have been done on friday by the sales dept.

I have dealt with Camerabox twice. The first purchase went like clockwork, the goods arrived on time. The second time I tried to buy from this company via their website. They insist on contacting you by phone even if you order online, which delays the order. I missed their phone call and tried to contact them, as they requested. I gave up after spending an entire Friday afternoon trying to talk to someone at Camerbox, or get them to ring back (as promised on the website). I cancelled the order on the Monday, so annoyed was I by their 'response'. So, it appears that your purchase will go well and the goods will arrive on time or, it will be a nightmare of un-contactable 'customer support', which does not bode well if you have any problems with the items purchased. I willl not be using them in the future.

The Camera arrived as promised and I appreciate the security check when thier was a query on the delivery address.

I ordered the canon powershot sx20is, and I am more than pleased with the product. The price is very good, about the cheapest on the internet. It was very easy to order and pay, and the website is easy to use. The camera comes with a 5 year guarantee, which is amongst the best.

So why only 4 stars. Well, the following are only minor gripes, but made it less than perfect. Firstly, I paid extra for Saturday delivery before noon. When I received the confirmation email from the courier, it said delivery would be any time between 7.30 and 17.30 in the evening. So I had to change my plans for the day. As it happens the delivery was abour 9.30am, so that was okay in my case, but I would have been really fed up if they had delivered as late as they said they might, particularly after paying for before noon. As ever with things like this, even though it arrived on time I was already disgruntled, so that was my over riding impression of the delivery.

Secondly, the box appeared to have been opened, and looking at the website, it said they do this to check all the items are complete (somewhat unusual and I've not come across this before). Yet despite this, the beginners getting started guide is missing, as are the the manufacturers warranty and registration card, or the customer support card (the enclosed CD from Canon shows them as being included). CameraBox say that the cards are no longer included as they are 'pre-registered' (I'm not sure what this is) and they will try and get me a guide from Canon. Edited to add; I never did get the user guide. Also, the more I think about the lack of registration and warranty cards, the more I worry about it. I can't work out why a company would not want a customer registering a product with the original manufacturer/supplier. Why would Camera box remove the warranty and guarantee cards, and prevent me contacting Canon?

So, great product and price, delivery was good (but could have been very bad) and a couple of minor niggles with the contents (which leave me questioning a few things). All things considered I would probably shop with CameraBox again, and they seem as good as any on-line seller for someone who doesn't want to buy from the high street. The main thing to stop me would be the issue with the original guarantee and registration.

The ordering process was painless and efficient - I received an email confirming my order followed by an email telling me that the order had been despatched. Two weeks later and several chase up calls and emails later I received my order. During the whole process, I had to chase and was given inaccurate responses when I got through to speak to somebody. Callback messages and emails were not responded to.

All in all, disappointing customer service -not sure if I would use Camerabox again.

excellent price, service + fast delivery. will use again + recomend

After ordering a camera and 2 lenses I received only the camera body at first, When contacted Camerabox said that they had no stock of the lenses and I'd have to wait until the following week, after exchanging many emails with the customer service rep I got the feeling that he was making up his responses, most of which turned out to be incorrect information. After the lenses had been delivered he was still telling me that they are yet to be dispatched.

I made it clear to Camerabox that I needed the lenses asap and that I had to cancel plans due to not having the lenses. Not once did I get a sorry or any sort of apology for the inconvenience.

I ordered a camera from this company as a birthday present for my brother and was supposed to get it with 3 working days but it didn't come till over a week later! Not only that but when te camera eventually came they sent me the one and had sent my camera to somebody else as they had messed up the order.

Customer services where extremelly unhelpful and rather rude on the phone every time i called them up to chase up my order. I ended up cancelling my order and I'm currently chasing them up for a refund.

I placed an order for a camera lens at a really good price on 5th October as a birthday present for my partner and according to the live stock system it was in stock. This was perfect as the company offered next day delivery if ordered before 6pm however as I orderd it after 6pm It would be delivered on 7th October. However when I checked the status of my order the next day it said contact customer services who informed me that the lens was out of stock. I pointed out that when I placed the order the item was in stock they said that they had to hold the order for 12 hours due to security checks on my card yet the money had gone out of my account the next day. I have never had this when ordering from other internet sites I suggest this is just a ruse as there live stock is inaccurate to say the least. They said that they would be receiving a delivery on the Friday which would mean that it woud be delivered on the Saturday, however this was too late for and I had to cancel by email and order elsewhere at higher cost to ensure arrival before my partner's birthday. Refund took over two weeks to be paid into my account, which is a ridiculous time for Camerabox to hold on to my money and, as the item was out of stock, my card should not have been debited anyway until despatch. When I have ordered from other websites they do not debit your account until the item/s have been despatched. When I have cancelled orders from other companies I have been refunded within in a matter of days. Also when I called to find out when the refund would be processed I was told thre different stories the first 1-5 working days, then 1-12 days and the last 1-30 days.

I won't use Camerabox again, I am totally dissatisfied with their service. I would rather pay the extra for a better service.

My camera was ordered on a Sunday when there was stock available. I received a phone call on the Monday afternoon to check the delivery address against the credit card details (as delivery was to a separate address). I checked whether delivery would be on the Tuesday still and it was confirmed that it was. Tuesday nothing arrived so I called at lunchtime as I was concerned that the Track Order status had not been updated. Was told out of stock and that new stock due on the Friday so would now be delivered follwoing Monday. Monday still no update to Track Order status so phoned again - too late to dispatch on Friday, was being sent that day. Finally arrived on the Tuesday. Had a phone call or email been sent all of this could have been avoided as contact details had been provided.
Camera now receievd and very happy with the price and camera but slightly concerned as no camera warranty in box; you need to go through Camerabox if there is a problem and now i am wondering are these dodgey cameras as I cannot register this direct with Canon?

Missing parts of my order and after a month am still waiting for a refund.
I ordered pro body, flash and a bag that was needed for a shoot the coming weekend from me ordering.

When my camera arrived it was obvious it was a used/opened box. The Manual was a cheap photocopy. I contacted Nikon RE: warranty etc and they said they could not honour as its a grey import!

The so called 5 year warranty only gets fully explained via email after you hand your money over....its actually 2 manufacturer and 3 year parts only!!

The worst company I've ever had to deal with. All were useless and very very rude. Kept stating law of 30 day refund to me. What they don't understand is doesn't take that long at all to process a refund. I've spoken to two bank staff about this and confirm this.

When I asked to speak to manager, they plainly refused. No call backs, no return of phone calls, no return of emails!!

Since ordering I've read horror stories about fraud, rude staff, grey imports and not returning money. For the 30/40 quid difference go to a reliable company. I was I had researched before ordering

I can't tell you how angry this company makes me!!

Still waiting for my refund....!! 34 days after the order. AVOID AVOID AVOID like the plague!

I was searching all over the 'net' for a god deal on a Canon 550D. Camerabox had a bundle with a bag and an 8gb sd card for just a few pounds more than most places were selling just the camera for.

Great value, fast delivery - ordered friday delivered monday, friendly customer services. Will definitely shop with them again.

5 star product, excellent price, 5 star service

I have to say this is one of the best sites i use, very quick on delivery, the site is very easy to use and the customer services ring you to let you know when your order is arriving.
Would reccomend this site to family and friends.

I ordered the camera at the weekend; it was dispatched the following Monday and received the next day as promised. The price I paid for the bundle was the lowest I could find online and I was impressed by the 5 year warranty. Thoroughly recommend this online shop.

lI ordered for a camera a Friday and paid for it in full. However, I was expecting to receive it on the following day as they promise on their web site. Unfortunately that was not the case. On the following Monday I received an Email that I should get in touch with them by phone; which I did. To my surprise, they said they just wanted to check my details. My question is that, they could do that on the same day when I paid for the camera not 3 days later. Eventually I got my order on Tuesday. Something else.. please stop calling people MATES when they call you. Thank you.

Very fast delivery and SD card included was very good quality