Poor quality and customer service
I purchased a couple of mens wool long sleeve underwear t-shirts, wanting something that wasn't active wear but for everyday use. They seemed very nice at first but immediately upon washing began to lose their shape. Ironing helped a bit but they both became so mishapen after another couple of washes that they were uncomfortable and utterly ruined,not even any use as sleepwear. I wrote a review about this which did not appear on Cambridge Baby's website, despite following the link provided in an email. It seems they didn't want a negative review to appear. To clarify, I had asked them not to show my first review
as I had accidentally submitted it with my full name as the form was not all visible at the same time, but my subsequent review is not up either, after several days. My first purchase from them was of a washing product and that was fine but this last experience persuades me to not purchase from them again. The clothing is of poor
quality, despite the price, and I'm not happy with the customer service, having received no response about my review difficulties or my evident dissatisfaction with the products.
Edit: finally a response after a year and a half. I know how to look after wool items, having pieces up to 15 years old which are still in good condition. I have since purchased very similar items to those reviewd, using certified organic wool, which have not become quickly ruined. Using the same washing regimen these items are still comfortable after several months and have not lost their shape - either in the fabric panels or the seams, as the review items did. My use of an iron to try and salvage the review items was a last gasp, after a very short period, and one which should not have been necessary to attempt. The items, washed as per many other wool pieces I've had over the years, deformed immediately and permanently, rendering them useless in extremely short order. My attempt to leave a negative review was unsuccessful, and engendered no response from Cambridge Baby. I was left with two useless items and a total loss.
The response from Cambridge Baby is both hopelessly tardy and disingenuous. If they had shown any interest at all in doing anything about my experience I would have mentioned it in my initial review, but there was no response at all until the one you see below. This loses them a further star. Needless to say, I have and shall not purchase anything from them again.
1. April 2025
Bewertung ohne vorherige Einladung