BYROTATION Bewertungen 789

Very easy to use

Replies to queries really fast.
When I post new items, they are approved quickly or declined with instant reason so I can act quickly.

Incredible app, stunning user interface and so easy to use. Great way to make extra cash with clothes that would otherwise be sitting in my wardrobe doing nothing!
Hoping to scale up eventually thank you ByRotation!

I have rented 5+ different outfits through this app. Love the concept of the app from a sustainability perspective and a much more affordable way to enjoy a nice outfit. Never had any issues or difficulties.

I recently had my first experience with this rental service and it was nothing short of fantastic! I rented the stunning Nadine Merabi dress for my birthday photoshoot, and I couldn’t be happier with the experience. Phoebe was incredibly patient and helpful, guiding me through the process with ease. The entire experience was quick, smooth, and hassle-free—truly a birthday treat for my wardrobe and my wallet. No complaints at all, and I’m already looking forward to my next rental. Highly recommended!

I like the concept but I had a dinner planned for 5 days time to celebrate getting my dream job, the first girl I rented from cancelled and refunded me as the previous renter has stolen the item with only 4 days notice and the second girl failed to update her listings and had already rented out on separate platform. Quite a disappointing experience and resulted in me not being able to buy the dress as it would not arrive in time so having to wear something else. A shame really but what can you do

Eliza was wonderful. So responsive and helpful. She managed to get the dress to me in record time for an event which was amazing!
Will definitely hire from her again.
The dress was absolutely fab.

Super easy to list and to save items on the app. I love that you can see reviews for people and for specific items

Fantastic affordable sustainable fashion x

I love ByRotation - I finally get to wear the dresses I was never able to afford whilst also earning some money back with giving girls the chance to rent mine. It’s such a wonderful community

Sandra was very quick to respond and super nice! Item was in perfect conditions, loved to wear it

Lovely range of items & my experience was great. The dress was sent on time and in perfect condition. I also lend on here & have found customer service prompt and professional.

Absolutely fantastic customer service from the team. They are so quick to reply and give great advice and are amazing at following up with you on any outstanding matters! 10 out of 10!

I used to really love using By Rotation until I experienced how they completely take the lenders side and not the renter! I posted back an item next day delivery with sender details marked and the lender claims to have never recieved yet I’ve never recieved back and Royal Mail don’t have traces of it not being delivered! By rotation then requested the Full new RRP for the dress which was really worn and certainly not new and of that value!!! Ridiculous, there was no support for the renter it was all pay it or you will have debit collection action!! Appalling service

Great communication! Team went above and beyond! Highly recommended

Speedy delivery, easy communication. I thought I had already paid for postage back to the lender though. I wish it was all included and simple like it is with Vinted

I had a horrible experience with the company itself. They communicate poorly with customers. I got the item I rented two days after my rent started because they mailed it to me only hours before the initial day. When I complained about it, they blamed the post office. They don't send you messages, and they don't take responsibility. If you rent from a third person, you will be fine, but be aware of ByRotation itself.

I have just lent my dress to a lovely user, who left me a very nice review and sent the dress back in good condition. Note to lenders-to withdraw your funds your balance should be above £30. I did not realise this and was slightly disappointed at first after lending my dress that I was unable to withdraw. However, the customer service team were quick to act on my complaint and processed a manual pay-out for me at my request :)

Do not rent your items on here, unless you're prepared for them to be damaged with no support or compensation!

I rented my Celine ski goggles on here which were returned with deep scratches and studs missing, I reported the issue to the customer service team which were completely incompetent. The communication was back and forth for 6 weeks where I provided multiple images and evidence for the customer service team to insist that the damage was caused by Royal Mail and I should contact them.....

Really poor service and by rotation do not abide by their renters guidelines or terms and conditions.