Ive been a byrotation customer for a few years now and its changed the way I enjoy occasions. I had a wardrobe full of high street dresses I would wear once and felt I couldn't wear again because id b... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I won't be using by rotation again. My dress didn't arrive in a good state and the support at the front was in poor condition. It also didn't feel completely clean. I asked for my money back but th... Mehr ansehen
Gorgeous dress, but I did not receive it on time so I had to request a refund for 2 days which was very disappointing. I had asked the renter to upload the tracking receipt, but she had lost it. Commu... Mehr ansehen
Incredible app & platform! I love renting out my wardrobe as a side hustle & also renting incredible outfits from others. Such an amazing community. The BR team are always so quick to respond to a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The UK's leading peer-to-peer fashion rental app. Hire luxury designer clothes and accessories from top brands in London and the UK.
Kontaktinformationen
3 Chandos St, W1G 9DH, London, Vereinigtes Königreich
- hello@byrotation.com
- www.byrotation.com
3.9
Gut
789 Bewertungen
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Rental owner is super kind person
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your lovely feedback
Super convenient
Super convenient, lovely collection available to rent , I absolutely love adore the idea of being able to rent and rent out cloths. Store was in very convenient location so I could go easy
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We appreciate your feedback, thank you!
Amazing seller!
Such a lovely seller. Allowed me to try the dress on before. It was posted on time and communication was amazing!! Would definitely recommend!! X
21. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for recommending By Rotation!
Easy and affordable
Such an easy way to rent an outfit. Great communication with renter.
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We love how easy it is to rent too! Thanks for your feedback
Excellent service and will definitely…
Excellent service and will definitely use again, thank you!
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback!
Antwort von BYROTATION
We appreciate your feedback, thank you!
Fabulous day at Ascot
It was my first time renting so really enjoyed the experience of the process. I got to wear a designer dress and feel fabulous in it. Thank you By Rotation. I love the idea and can’t wait for my next outing
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback!
Helping gain small income from this…
Helping gain small income from this app. There was an issue once with the delivery, but the customer service was very fast and helpful. Got 5 times my item been rented out but there is no problem at all with the item condition.
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for your feedback on our quick support!
Antwort von BYROTATION
Thanks so much for your feedback!
AVOID AT ALL COSTS
AVOID AT ALL COSTS. I had a very bad experience with the lender Oliviakchalmers. The dress wasn't sent, and communication was AWFUL. After requesting a refund, By Rotation cancelled the order, their policy doesn't allow reviews after refunds. This means lenders like Oliviakchalmers have misleading 5 star reviews. Be cautious when borrowing from them!
Let me know if you'd like any changes!
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for your feedback, and we're truly sorry to hear about your experience.
We take situations like this very seriously, and we understand how frustrating it must have been not to receive the item you rented. We expect all lenders on our platform to uphold a high standard of communication and reliability, and we’ll be reviewing this case further with the lender.
Regarding reviews, we understand your concern. Currently, if an order is cancelled and refunded, the system does not allow a review to be left, a policy we are actively re-evaluating to ensure transparency and accountability across our community.
We really appreciate you bringing this to our attention and will use it to help improve both our policies and platform.
Brilliant experience renting out a…
Brilliant experience renting out a blouse I’d worn at my wedding. It’s no longer stocked by the designer so I hope I can help plenty of brides who might want to wear it.
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback Lucy! Renting is a fantastic way to wear something you can't buy anymore and we're so glad you found a special piece for your wedding.
By rotation is super easy to use for…
By rotation is super easy to use for renting clothing. It’s a great way to make some money on the side of work or study!
7. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback Zena, we agree it's a fantastic was to make extra income!
First time using a hire service and…
First time using a hire service and would definitely do it again
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
We appreciate your feedback, thank you!
Brilliant app and experience!
All went very smoothly and there was so much to choose from. I will definitely use ByRotation again to hire dresses for future events!
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback Jane!
The app is really easy to use
The app is really easy to use. It was so easy to apply for a rental. The lady who rented me the dress sent it next day delivery. It was too easy!
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback Lydia!
Shocking customer service experience , hacked on their app
I uploaded one garment on the by rotation app and was messaged directly by another customer about her order , I then received an email to confirm the order. I am a new customer and cannot recommend this app to anyone as it is not secure. The whole incident was a scam that I reported immediately to the business who took 5 working days to offer what they think was a resolution. I even messaged their CEO who cannot be bothered replying to customers. The customer service is poor and robotic , reusing the same standards replies copy and paste and blame the customer and took no ownership whatsoever and offered nothing. Beware the app is not safe and looks like their systems is hacked very easily.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thank you for taking the time to leave a review. We’re sorry to hear about your experience.
While we have robust security measures in place, we recognise that scams are becoming increasingly sophisticated. To help protect our users, we display prominent warnings in the app advising against following external links, and we add an additional alert if a link is clicked.
We’re genuinely sorry you felt our service did not meet your expectations. We’ll be reviewing your case thoroughly to identify any areas where we can improve and strengthen our support going forward.
Thank you again for your feedback, it’s important to us as we work to better protect and support our users.
Easy uploading and fabulous selection…
Easy uploading and fabulous selection of items to rent ! Can’t wait to start earning
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback on our listing process!
Gorgeous dress!
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Thanks for your feedback!
Not great
Not great. I reached out to the support team after one of my items came back damaged, I never received a reply to my email and no support was given. I give 3 stars because the rest of my experience with this app has been great and I have enjoyed both renting beautiful pieces and being able to share my wardrobe with others.
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Hi Regan,
We are sorry to hear there was no reply to your email. Our customer service team prides themselves on responses within 24 hours, so it's unlikely your email reached the correct inbox. Despite this we're very glad you enjoyed wearing the rentals! For future, you can contact our team at help@byrotation.com
Lender couldn’t find dress I had…
Lender couldn’t find dress I had ordered for my daughters wedding, sent a smaller size and different colour - neither were suitable. Both were extremely poor quality I would suggest over cleaned with snags on the front. Communication was poor and a partial refund given. Disappointed is an understatement
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von BYROTATION
Hi there, we are so sorry to hear the item arrived in an unexpected condition. You can check out our Top Lender's section on the website, where we have highlighted our most experienced and trusted user's on the app. Hope this helps for your next renting experience!
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