BST Hyde Park Bewertungen 

Awful! Awful! Awful!
Paid £300 per ticket for golden circle. Was over crowded due to them letting people in who didn’t have the correct golden circle wrist bands! Was threatened and intimidated, felt so unsafe that we move. Tried to complain to get help and nothing was done. Then was fallen on and assaulted by a drunken man. Security didn’t care. Stewards said wasn’t their problem. Made a complaint on the night and assured it would be dealt with. 2 weeks later I’m having to chase a resolution and being ignored by the customer service manager so assured me a senior manager would call! Absolutely disgusted . Shame You can’t give a minus rating

Lewis Capaldi was great… we’ve been to BST before so know not to go to early especially in the heatwave.. therefore we didn’t experience all the issues many have flagged. Absolutely could not have spent the whole afternoon/ evening there! Only went to see Lewis.

The problem for us was the bar staff, ( sorry to generalise, as not all) I strongly agree with other comments here re potential fraud. The young lad got a second iPad and asked me to tap again! I said the payment had already gone through! My app then showed 2 transactions.. very concerning and I reported to the card provider who is Amex! Bizarrely the sponsor. I really questioned the bar staff what he is doing and why it has instantly gone on twice and he said it will be refunded in a minute if not just tell your card provider! He said it’s been happening all day and was laughing with the girl next to him about it!! Very suspicious behaviour. I tried to find an event manager to report it to but no one seemed to know was ‘in charge’

Many food vendors had no prices displayed and seemed to charge different prices for the same items. Such a scam.

The organisers have to regulate and audit these shanangans by the vendors better as they are damaging the BST reputation.

The artists and show was the only best thing. I paid nearly £500 for 2 people with the diamond vip tickets. My tickets when purchasing said I WILL GET A FREE LANYARD. The female staff at the event on the merch stand and near the front said I can’t have one. And I didn’t purchase it. DON’T CALL ME A LIAR. So I never got one. I don’t know what I paid for really. LONG QUES FOR FOOD/DRINKS. NO SEATS AND ANYWHERE TO HIDE IN THE SHADE. will miss the singers if you wait for food and loose your spot. The toilets were clean apparently but I didn’t go so I can’t say. TO MANY PEOPLE FOR A VIP AREA. I would go for GENERAL ADMISSION next time. Not worth your money. Best thing was the close stage

Bought golden circle tickets to enable a more comfortable experience and less crowds, but these tickets were over-sold and the golden circle was shoulder to shoulder with other people, with no room to move an inch. There was no crowd control or security in place to deal with the crowd, which meant crowd members were getting very aggressive and pushing through, with no concern to injuring others. Customer services on site was closed for most of the evening. For there being a heat wave, there were no shaded areas, or seating available. All water was only available in a can which was £3.30, and warm and the bar staff had to open them so we had to carry around and re-queue every time we wanted more, as there was only one cold water re-fill station, all others were warm water. There was hardly any bins around, so there was litter everywhere. There was such a big gap in-between performances which left a lot of waiting around. Feel like this was such a waste of money for the stress it caused.

All i can say is thank goodness for Lewis Capaldi. Every band before then sounded the same trying to be the Killers, Keiser Chiefs or Artic Monkeys. There were no feel good , dance, happy songs to get the atmosphere going. It looked like people were just hanging around , bored waiting for Lewis Capaldi. Food and drinks were well priced and lots of choice. As it was such a hot day more shade should’ve been available.

i paid £132 for the following experience.

whilst the performances were fine, the organisation was horrific, too many people there on a heatwave in which you can only buy £2.50 cans of water or queue for 50 minutes for tap water (a small polystyrene cup). either you pass out or pass away trying to get home on one of the closed tube stations situated around the park.
when you ask for help the stewards will snap at you like an inconvenience.
at the end of the concert 10pmish, the crowd jumped over the barriers and either ended up crushing others trying to get back into the pathway or arrested in their attempts. you couldnt get close enough to hear the artist even if you wanted to.
food £10-30 minimum for a snack sized item, drinks and food insanely overpriced, can of smirnoff for £10 and a 99p icecream for £5. you have to be joking. heatwave and people passing out because food and water is not accessible…

Warm cans of beer at cold draught prices. Need I say more.

There is a problem with the APP showing error messages so unable to sell my tickets or more worryingly not sure if I will get in with what is showing on the APP. I have tried to contact them but there is no way to get help - this is appalling! I will never book these tickets again.

Be careful. Possible Fraud from bar staff. They say they accidently charged you a bottle of wine and need management to refund this. The bar staff are high up on a platform and the next thing I know she has walked of with my bank card and come back a few mins later. It happened very quick.
At the end of the concert at 22:40pm Bank text to say, possible fraud transactions of three payments made at BST Hyde park which have been unathorised. I am writing this to make others aware when buying drinks at the bar. Be aware also when tapping your card as they dont say how much your drinks are, they just show you the ipad machine at the back to make payment. You have to ask, how much is that please then tap.

DO NOT BOOK ULTIMATE DIAMOND VIP - It's a scam
Disgusted with BST and Seat Unique - completely destroyed what should have been a VIP experience. I will be filing a legal complaint under the Consumer Rights Act. What happened? I ordered an Ultimate Diamond VIP ticket for BST on 28th June, which was advertised as including complimentary food and drink across all platforms - including the Seat Unique Website, Ticketmaster, Official BST website etc. However, upon arrival, staff informed Ultimate VIP ticket holders, "We're not doing that today". Everybody had been misinformed. In other words, without informing customers, they simply refused to honour most of the perks included in Ultimate Diamond VIP for Sunday 28th June ONLY - meaning that we had paid Ultimate Diamond Prices (£350) but received a lower tier of service. Staff were utterly USELESS and basically just spent the day gaslighting customers.

Blocked me from the app in which tickets were contained for "suspicious network activity".

Really useful when you need the QR codes on the door to get in.

Had to have a stranger log into my account for me on their phone.

What an absolute joke. Customer support is laughable. Go to hell.

No where says anything about Mumford n sons being on at 8.30pm so I wasted almost £300 for the tickets n over £100 on train fares
Do not go… u have to wait allllll day to see one band
And u can’t get a refund waste of money and time considering I’m disabled
P..sed off 😡

I went to the Garth Brooks Concert and went Gold Circle so I just walked in with limited queues at 4.30

Such poor organisation, neither the stewards or staff for the event were helpful and you're treated as a nuisance when you need help or assistance even when we were with someone who has mobility requirements.
Will never return.

This is an event to be avoided. Read the reviews, this is an organisation not listening to their customers.

We paid a £3 deposit for a plastic glass, arguably illegal, then not allowed to take it and sit on the grass by the stage. Explination, you might discard it and someone might slip on it.

But my waxed paper cup? Fine 😂 plastic water bottles, fine 😂

Just avoid like so many others.

American Express, what a joke.

Bought VIP diamond tickets for my daughter and myself as a treat, then decided to upgrade to the ultimate vip diamond package, which according to the email sent to me included food and drinks as well as merch.
Upon arrival we were told this was not the case, and we only have the merch, and that food and drink were not included. We were not the only customers this had happened too, there were many, all extremely unhappy and waiting for management to let the staff now what to do. In total I had paid approx £300 a ticket. Why would anyone upgrade for just merch? This wasn’t even exclusive merch, but a bst T-shirt and a tote bag.
This had already dampened our day.
We were all waiting for about three hours, after which we were given a couple of food vouchers and about 5 drink vouchers. How is this unlimited as stated.
I have since logged a complaint and been in touch with BST on social media, and am still waiting for a response to my complaint. Shocking customer service.

Firstly to talk about what went well, the staff member I was emailing with prior to the event was lovely and allowed my celiac mother to bring in her own food with a medical exception letter we presented at bag check.

I went to see Ateez on the 28th and it was awesome love the group and I will always be Atiny.

Now to talk about the negatives:

I was in Diamond VIP having paid £179.00 for both me and my mother to get a lanyard included with the tickets bag check was far too casual. The sheer amount of people I saw in the queue and in the event that had bags larger than A4 and who had prohibited items was insane. There. were 40+ people with professional cameras and lenses who were not staff at or near barricade directly in front of staff and they weren't confiscated. It is clearly on the prohibited items list. It must be said when I saw Stray Kids in 2024 in GA there was a girl directly in front of me blatantly using a selfie to record Stray kids directly in front of staff who did nothing meaning this is a consistent issue of this event. If an item is prohibited don't let it into the event and if your staff can't even be bothered to confiscate them that's a major safety risk to both the attendees and the artists.

Secondly, my ticket came with a special lanyard only to find that I have to go all the way into the GA area giving up my spot in Diamond VIP to get it even though there is a merch stand in Diamond VIP. I am also pretty sure that if you wanted the AMX cups as well you'd have to go all the way to GA as well and given they are the only way to get a large bottle in the event for free that's insane.

Thirdly, there were only two water points in the entirety of the Diamond VIP area both of which by the entrance far away from the stage so you'd have to give up your spot to get water and yet bringing in water or a bottle over 500ml is against the rules. This is a huge safety issue as many people once they have a spot are very reluctant to move and by the time the last act of the event is coming on no one can move enough to get out to get water, just a recipe for disaster and obviously a ploy to try and make more money in the bars. Sacrificing the safety of the people at your event just to make more money is a huge red flag.

Now to give credit cups of water were given out by staff from the barricade but they are tiny cups and the staff had to rely on the attendees to get it to the right people and half the time the water would be spilled by the time it got to the person.

Also they seriously need to give more cups of water out before the major act there were so many during the minor acts but the second Ateez was coming up next it's like the staff just disappeared I think they gave out one round of like five cups in the gap before Ateez whereas Taemin and Flo had like 20 separate rounds of like 5-6 cups.

Fourthly, the event seriously needs to crack down on the people who sit down in the pit in-between every act. Now if they actually moved everytime they were asked it would be fine but 4 girls in front of me and hundreds of others sat down multiple times and when everyone was instructed to stand up as people at the the front were being crushed they just laughed with zero consequences from the staff. Security staff need to be IN THE CROWD to remove these kinds of people who just don't care about the safety of the event. Even if they aren't removed from the event entirely they shouldn't be allowed to stay where they are actively causing people to be hurt without giving a shit. It's a standing event put actual effort into enforcing your own rules or people get hurt it's pretty simple.

Five: Several people camped out from 4am which is explicitly against the rules of both BST but also Hyde Park they should've been removed from the event by staff or told they needed to leave until reasonable queueing times. Now I understand the wish to get there early for barricade the people who camp out from 4am stink, are more likely to collapse from dehydration or exhaustion and literally piss and shit themselves to stay in line which is disgusting. I'd personally like to believe BST is not so desperate for business that not kicking out the campers who I've literally watched wearing diapers and pissing themselves is a reasonable option.

Six: Now this isn't super important but the lack of Ateez centralized merch was a major let down this year the only things that even mentioned ateez where the t shirt and hoodie with the setlist. Whereas, with Stray kids in 2024 there were so many options that featured Stray kids. I mean the event wasn't even selling any Ateez official merch which is a major miss as so many people buy the lightsticks they use at the concerts/festivals they go to.

To conclude I would recommend coming to BST it's very fun and affordable but just don't expect the event to enforce its own rules and the festival etiquette will be awful.

We paid for VIP tickets, we queued from 8am for the gates at 1pm. Then BST pushed us out of the way for people who turned up an hour before and sale tickets cheap last minute to push us away from where we stood quite a distance to the side away from the barrier we were standing infront of the event that we paid a VIP price for. No wonder they have 1.8 on reviews. Unfair!!!

The pre event info was very clear that maximum bag size was equivalent to an A4 piece of paper and only an opened bottle of water was allowed (no food or drinks) and no seats etc.

As I stood queuing I could see that many people had large bags and rucksacks. As they went through the checks nothing was said and the bags were given a cursory check at best and a quick prod with a stick, Security?

Inside I watched people unzip their large bags with flasks, sandwiches etc appearing along with some chairs! These items hadn't been concealed they were in bags that were very clearly prohibited yet Security staff had made the repeated decision to ignore, WHY?

Absolute disgrace. People packed in like cattle in 32 degree heat and not an ice cube in sight! Nasty warm drinks, not even a lousy straw would they provide. It’s bad enough having to drink nasty ready made drinks but for them to be as warm as the sun just ruined our day. My husband was horrified by warm beer in cans. Utterly dreadful. Paid over £550 for two tickets which were supposed to enable us to be close to the stage but it was impossible due to the amount of people. The food was inedible. BST broke the world record that day for the amount of people they crammed in! Multi multi millions they made this day by treating the customers like scum. Never again even if the acts are phenomenal.