broadbandbuyer.com Bewertungen 

Beware of the broadbandbuyer "3 day" delivery service.

I ordered a part and I put it on the free "3 day" delivery service. I was not in a huge rush, so if they dispatched it and I received it within 3 days, that would be fine.

*BUT* what they carefully don't tell you is that the "3 day" service is actually a 5 day service. Because "economy service" actually means : "we will dispatch your order in 2 days and then the courier will take 3 days to deliver it".

I have had the above confirmed to me in writing by broadbandbuyer customer services, so I am not making it up.

Please broadbandbuyer, make it clear .... is a free *FIVE* day service you are selling, not a three day one !

2 WD RED Pro drives ("enterprise drives") failed in a 12 bay synology unit. I returned these drives and they were confirmed faulty, they had to go back to WD but I got forgotten about. 4 phone calls chasing, every time being told nothing had happened and they would ask for updates. 3 months go by and after reaching out to customer support I state that I have had to purchase 2 drives as I cant run with no drive loss protection, I get a reply promising an update but just get an automated email saying drives had been dispatched, I replied and got told here's a link to our returns policy.
Customer service extremely poor for what is supposed to be "enterprise" kit costing thousands.

This is the only online tech shop I know of where the sales’ agents are actually knowledgeable and can usefully advise you.

I’ve not had any issue with delays, they always have dispatched stuff fast.

This is not an ISO company and seem proud of it, as if it allows them to ignore consumer rights and complaints even when the a problem is of their own making.
Whatever the issue you will NEVER get a response from anyone other than the Customer Service Manager who obviously is instructed that nothing gets past her!
So be it. Another customer moves elsewhere and advising all those seeking to be treated fairly to do the same.
It is definately not happening here!.
Hope I have saved some of you from attempting to deal with the small minded company with a conceited Customer Serviec manager.

I bought 160 pound draytek 2762vac modem/router from them (supposed to be a good brand), mind that I live in Greece, the router stopped synchronizing to the wan all of a sudden after a couple of months, I returned it and asked for a replacement, they told me that they wouldnt replace it but fix it, I was kinda infuriated by that because I did not trust their "repair guy" and wanted an trustworthy and they seemed to finally agree to replace it via the returning it to the company... because it took so long for them to repair it (back and forth asking for the status of the RMA) I decided to buy a replacement router locally, then after some time they told me that they fixed it!! I was dissapointed and told them that I spoke with the manager lady (cant recall her name ) and that she told me that she will replace it then after a few back and forth phone calls she agreed to return me the money and I told her that I would like to get an other more expensive draytek model (which was at the time out of stock) obviously by adding the extra cost from my side and told her that it doesnt matter I would wait (since I already have bought a replacement locally) I also gave them a list of potential modem/routers by draytek that I would be interested in (and for some reason all were out of stock despite being a mix of brand new a 1 to 2yo product SKUs) and told them to mail me if something gets in stock and dont worry if it takes some time, anyway after a month with 0 communication I found my old draytek (NOT a replacement unit) in my mail box and I was just dissapointed (I would give 3 stars if it had been only that) but the icing on the cake was (partially my fault for not testing it out because I didnt consider them to be that incompetent or scammers and also mainly because I already had a bought a replacement locally and did not need it) that once I tried it out (wanted to install it in warehouse which did not have internet access untill then) it just did NOT WORK, so they didnt fix it BUT THEY MADE IT WORSE (because when I sent it to them for RMA it just couldnt synchronize, probably some fault on the modem side but was perfectly working as a router and the USBs worked an everything else) now I cant even log in (obviously tried to reset it and to flash the firmware etc I am technicall and know my networking I tried even to ssh into it which worked but couldnt retrieve the logs) once I log into the router it just doesnt load the page(well only some HTML links which dont work such as "HOME" but anything else is grayed out and it has no leftside menu as it should), then the router crushes and then it shows me the login page again....

Not doing what you promised is one thing,
but returning the item in an even faultier condition is just a scam!

Mind that there couldnt possibly be the postage carrier's fault cause it was safe in its original box which didnt appear to have any external damage also the router is in perfect cosmetic condition... just shame on you 150 pounds wasted.... Thank god for brexit... (love you guys in england and the country in general but as far as customer service goes here in the EU we have 2 year warranties and if something especially small devices turn out to be faulty especially in the first months we get a brand new item back no questions asked! I bought it from them only because they were like 30 pounds cheaper including postage compared to buying it locally but I why they are cheaper and regret doing business with them, they seem big that's why I kinda trusted to buy from them but they are either a fake outlet that pretends to be big and is actually a small brick and mortar store or they just dont care about servicing small time customers... but they gladly accept their payment .... shame on you! )

I have been using them for a few years but have only opened a trade account with them just over a year ago. The service has always been great, the prices are good and speedy deliveries. Good quality service all around.
Keep up the good work

Having spent literally 10's of thousands of pounds with Broadbandbuyer over the last few months I'll say this... "frustration beyond belief" is our take away!

Yes, they carry a fantastic range of equipment and I can appreciate that in the current market getting hold of stock can be challenging. However as others have stated, how hard can it be to actually have valid stock figures?

Items claiming "99 in stock" magically become back ordered as soon as you've ordered (and paid the money might I add). Items with 4-5 day lead times become out of stock for weeks if not months. Worst still, initial communications with their customer support smooth things over, however when delivery dates continue to be pushed back, they go from terse to simply ignoring your calls/emails.

Right now, if someone else came in with the same range of devices but honest stock and delivery stats, I'd be shopping elsewhere.

Beware of misleading website. The stock levels shown on the website are not real. Second-time places and order and told oh actually its on backorder - AFTER they have taken your money and then take a week to give it back. I have reported them to the ASA this morning.

As always excellent, next day delivery and good prices. Highly recommended.

I was interested in buying a mesh wifi system. I had decided what I wanted but had a couple of questions.
The person I needed wasn't available but I was told someone would call me back. I thought we'll see?

But, within 30 minutes I got a call, result 1. The young chap answered most questions straight off, result 2. He took time to check a few specific product details and didn't fob me off, result 3. I was now happy.

The goods were in stock so I placed my order approx. lunchtime. 24 hours later the goods were in my hands, result 4. Price cheaper than anything else I could find, even Amazon, result 5.

So, excellent customer support, excellent delivery timescales. First class in my book.

I ordered a few items from the website before the delivery cut off time, for next day delivery.
I then received an email the following day stating they did not have stock of one of the items (despite it showing in stock) and also that it wasn't processed before the cut off time
I had to therefore cancel the order as the items were needed asap.
Its extremely disappointing that the advertised service wasn't met, and the non stock item was showing as in stock. I won't be using them again, and now have to wait for my refund (over £800) to come back into my account.

Ordered a Powerline Home kit from broadbandbuyer.com, elected to pay for next day delivery. Shortly after emailed by customer services stating that there was a delay (stock arriving by end of week) and given the opportunity to wait or have a refund. I elected to wait and had my postage refunded. I actually received the order a couple of days later. The next day (Friday) during installation of the plug and play units I discovered one of the adapters would not power on and contacted customer services who quickly gave me the details to request a RMA number. This again was quickly supplied and I was informed that I could drop it off rather than posting it. Monday I drove the 20 miles to their unit and returned the item. Being a plug and play device it would of took all of 5 seconds to plug it in and see that there was no lights being illuminated ie defective, but I was told that I could not jump the queue of all the other returned items and have my device checked whilst waiting !! There was no one else there and the time it took to speak to the person on the phone (in a back office) took longer than it would have taken too plug it in and see it wasn't working. I received an email the next day telling me that the adapter was not powering up and received my item the following day via dpd. If i had purchased the kit in a retail store I would have been able to receive a replacement when returning as it was dead on arrival, so feel this delay in me receiving a fully operational kit has deterred from a reasonable experience. Would I purchase again from Broadbandbuyer.com probably.

I have used Broadband buyer through a previous company, this time it was for my personal use. Once I made my purchase, the delivery was dispatched promptly and i was notified of when to expect my purchase.

I had a technical question which was replied to promptly and advised with a link to another product that I required. Once ordered, again it was a prompt delivery.

Highly recommend using them

Every order that I place with speedy delivery appears to get sent many, many days later and with normal postage applied. Incredibly frustrating!

Excellent customer support and products. Highly recommended

Placed an order for some cctv cameras this afternoon, made sure to check the stock before I did and it shows 100 available. Then received an email to say that actually they were out of stock and no eta for new stock. Paid £800 on order and yes I should get a refund, but that will take days and meanwhile I will need to pay again for replacements elsewhere. What's worse is that I check later and they are still showing 100 in stock... at least when you make a mistake get it sorted before somebody else orders!!

Ordered a new hard drive at 16:30 on Wednesday, received it 11:30 Thursday.. Brilliand service and a very good price!

Delivered on time as required and as specified.

Easy to find product, good price and rapid dispatch. Who could ask for more!