This has been by far the worst experience I’ve ever had with an estate agency. Their communication is virtually non-existent. My tenancy ended almost two months ago, and despite the landlord approvin... Mehr ansehen
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Das sagen Bewerter
Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team... Mehr ansehen
I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answere... Mehr ansehen
Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought... Mehr ansehen
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Excellent service from all the team at…
Excellent service from all the team at the Chorley Branch, communicative throughout the purchasing process and always happy to answer questions and advise.
They made the whole process so easy and straightforward.
Withington Bridgfords
Withington Bridgfords were great with us.
Viewings for our property were made ASAP. Sold within a week. Whole process went smoothly and kept updated from Richard Taylor with no issues. My only concern would be that we hadn't been advised about a Higher Stamp duty due to not closing the purchase and sale on the same day. However not sure if our solicitor were also to blame too.
Avoid Avoid Avoid
Stokesley Branch
Avoid, Avoid, Avoid. As per review by HE on 15th Feb 2025, problems with processing offers, took 3 months to put into writing!
Do not go for their In TEAM, we handle it all, arrangement. First solicitor they put me with had 1 star reviews with similar heading to this, and Bridgfords totally unaware. Took 2 weeks to change me to another solicitor, then the manager forgot to notify my buyers solicitor! Now claims I created the delay!!
You also find you get emails from Country Wide, Connells Conveyancing team, Nottingham Admin, Bridgfords, and each of the agents - Totally NOT in team, all farmed out between Bedfordshire and Manchester and you are never clear who is doing what. What they do I have no idea since the clients are sent the the legal forms to complete - you do the work and they take the payment!!! You pay Country Wide a fee which they tell you is to cover searches but then the solicitors also ask for a fee and do not seem to know you have paid Country Wide! ( Thankfully the solicitor I got second was on the ball and in fact was the 1st to notify me of the sale falling through).
No checks appear to have been made on the buyers mortgage offers and the necessary insurances by the agents, so 3 months in the sale falls through, just a week after I got the delayed written offer. That is how badly run this agency is!! I didn't even get a for sale board till the sale fell through. Then they wanted me to drop the price for their boxing day sale! They cost me 3 months wasted efforts! And lost me the property I had put an offer on!
Beware also the gannets who gather when the sale falls through since on line it appears your property has never sold. The "I buy any property" sort who want you to give it away so they make a profit. Think I read something about this in another review.
August 2025
Panorama - Estate Agents Investigation
Watch this programme on BBCIplayer. Bridgfords is part of Connells the firm that prefers those who want mortgages etc to cash buyers, the agents get more in commissions that way! The "in team" double their money selling the extra services such as mortgage arrangements, conveyancing etc! Furious watching this programme, explained a lot!!
Ruby was so competent and professional…
Ruby was so competent and professional with job, very helpful, built my trust and confidence as a new client
Preston - Bamber Bridge
Poor customer service from the Preston Bamber Bridge store. Would avoid. They don’t keep you updated.
PRESTON BAMBER BRIDGE
PRESTON BAMBER BRIDGE - As first time buyers we had absolutely no idea what to expect and Bridgfords were so helpful, patient and didn’t patronise. We appreciate their help so much and a special shout out to Lisa who helped us consistently with all of our enquiries.
Avoid at all cost
Avoid at all cost!
Paid a holding deposit for a property under the assumption I have no CCJ’s (none showing on ClearScore) they have found a CCJ in my name that I knew nothing about yet refuse to give me my deposit back as I apparently gave false information!
How can I give false information about something I didn’t know I had.
Bridgfords Stokesley office
Avoid at all costs if selling a house. I am surprised this estate agent is still in business. Communication is a major issue at this agency and there seems an inability to properly qualify offers or progress them once accepted.
STOCKPORT BRANCH
STOCKPORT BRANCH - incredible service from start to finish. Lovely staff, so happy for me when I got the property I wanted, constantly kept in touch throughout and were a pleasure to deal with. Thank you Kate and Hayley!! You made the move a joy :)
Appalling disgraceful behaviour
Appalling disgraceful behaviour. They run a scam and I doubt they even have the properties they claim to have. Everyone seems to be offered “video viewings” and have been told the previous tenants are still currently there, that’s why.
they need to start again with the staff…
they need to start again with the staff at Crewe branch , the most unhelpful uncommunicative bunch of people I have had the misfortune to try and sell my house through , no call backs no help the new manager is the rudest person going and they want me to pay them for this privilege , will see whether there complaints team are any better
The first letting agents that would not…
The first letting agents that would not stress me too much. Nice customer service.
As a Landlord
As a Landlord, if you are considering using a Letting Agent do not go anywhere near Bridgefords. Over several years I have been the victim of a catalogue of mistakes from using them to tenant find and in property management. After finding and recommending a tenant on the first occasion the tenant in question went on to fail to pay rent amounting to £1000's and multiple court appearances. Subsequently with another tenant over 5 years they failed to meet their contractual obligations in the management of the property and failings in property inspections resulted in my property being left in £2000 worth of dis-repair when the tenant left. They also failed to recover the deposit (amounting to half the repair bill) Conclusion: STAY AWAY
One star is more than they deserve.
One star is more than they deserve.
We have applied for house to rent, paid secure deposit, they want us to pay full deposit, full month rent without actually seeing the house in person? Fair enough for online viewing but actual deposit without seeing the house? Never have i seen or heard before, and now, they don’t want to give back our holding deposit. We felt so rushed nearly felt they are desperate.misleading information given or not given at all. Disgusting. Avoid at all costs!! Bridgfords York! Very rude manager as well, i honestly don’t know how can she have a job talking to you like that.
iamsold should be disgraced to work…
iamsold should be disgraced to work with Bridgfords under the Modern Method. The information given to me by Bridgfords set my expectations for a better, clearer, more honest progression with my sale but when iamsold got in touch there were misgivings in their approach, vastly reducing the potential sale price and rapidly sending out documents for me to sign, which I didn't. I decided that I didn't want to proceed with either Bridgfords or iamsold, I made that clear in emails, but then I get bombarded with phone calls and messages which I had to block from both companies. £170k Bridgfords is not the same as £135k iamsold. They work it between them so be aware potential sellers, they are very pushy and whatever they say below, they will try to avoid confrontation by saying they have no record of the sales enquiry but I am not going to leave that information for fear of being bombarded again by those companies.
Deposit retained without providing justification.
EDIT: I am interested to hear from any landlords who have not had deposits paid to them for damage. I believe we may have a mutual interest in looking into this. Text 07403 240706
Bridgfords have refused to return my rental deposit despite numerous requests. A variety of conflicting excuses have been made to justify this. I have had to leave before the end of the lease due to the poor condition of the property.
Address 12 Arkenshaw Road Croft.
Newcastle branch deceitful agents
The agents at the Newcastle branch are not trustworthy. Expect unethical behaviour and protect yourself. They have an unfair contract for the tenants. You could encounter psychological manipulation if you enter into a relationship with them. The agent did not take responsibility for his actions. Ask to see the contract before you pay a deposit for the property. They will not make any changes to the contract. Do not believe anything that is not in writing. Better still, avoid them.
Bridgfords was the agent for the people…
Bridgfords was the agent for the people we bought our property from. They provided great service including obtaining gas/electric readings from the property on the agreed completion date. They property had been empty for 6 months so they also checked it out and turned the heating on for us (in the very cold spell in January). At the handover of the keys they also provided a very good welcome pack. We feel Bridgfords went over and above in terms of service.
It's been great so far
So far, it's been a good experience. Within a day, a lot of the processes were done. Thank you Grace.
No communication, terrible service
AVOID!! Bridgfords - Countrywide are an absolute nightmare to work with. As a landlord you now have to deal with at least 7 different divisions and companies who do not communicate with each other or the landlord - deposits, maintenance, contracts, check out, arrears, lettings etc. Staff don’t know anything and don’t follow through, ignoring calls and emails, leaving you stuck in an endless loop trying to get answers. No one is in charge or takes responsibility. Despite paying for a full management service they have managed nothing. I have spent weeks on the phone and sent countless emails trying to sort out Bridgford’s mistakes around end of tenancy, check out and arrears. 3 months on the issues are still not resolved. Official complaint submitted.
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