Straight forward purchase with a part exchange. James very helpful, thanks!

I bought a 2019 2 weeks ago for £15000 made up of a trade in and cash.
The second day of having my new car it developed a clutch problem.
I was given a courtesy car ,which also had a dodgy clutch with 70,000 miles on the clock.
Over a 2 week period ,I received terrible customer service with poor communication between departments of the company.
After 2 weeks ,with very little contact to keep me updated,I was told that Jaguar UK had provided 3 replacement parts and fitted.
That a part would have to be ordered abd it could race week,possibly months.
They seemed indifferent to my displeasure at only having the use of my new vehicle for one day before it broke down.
I then pulled out of the deal and asked for my money and traded car back.
They refused,saying that had to be authorised and on the same day sent staff to my workplace to recover their courtesy car,which I thought was incredibly petty.
I waited a further 3 days until getting my monies returned.
Having initially told me that I would get my traded in volvo back ,they now told me it had been sold and they gave me the trade in value for my original car.
This left me without a car until I could source a replacement.
Not one genuine apology for failure in their valeting dept ;their mechanical dept or their customer service department.

1st time buying from Bridgend, and I have to say that they provide a great service. Mykell was 1st class, making the process easy & stress free.

I had a terrible experience from start to finish when purchasing a car from Bridgend. The car had no petrol when we arrived for arranged test drive, a warning light came on whilst on the drive and was reassured this would be resolved. The sale staff were very poor at communicating and keeping me up to date with details. The work discussed at point of test drive was not completed and had to be requested again after mot. On several occasions the sales staff assured calls and when I called I was told they were on Days off meaning I dealt with several different staff members. Three weeks later the car was ready for collection- 4 miles from the garage it broke down! Again I was assured it would be rectified- I was provided a very old courtesy car! A week later I was still discussing not having my car and they had to order parts! I advised I did not wish the car and a refund should be started. This was yet another fiasco- I waited days for transfer of funds. Left with no car, no compensation and little in ways of an apology- I certainly would not deal with them. or recommend Bridgend to anyone

Great customer service and quality vehicle which I purchased

Bought my new car 3 weeks ago completely hassle free from start to finish big thanks to Jordan for all his help.

Very helpful and thorough made welcome, Craig in particular was helpful all the way through the process, would certainly recommend them to anyone. Thanks guys.

Nice and easy process. Mykell was very helpful when it came to organising seeing different vehicles and answering my questions. I am very happy with my purchase and would definitely go there again.

Had no problems,

My experience was excellent, the gentleman who i dealt with was so helpful and he made the experience go smoothly, he was very inforamativ, I would certainly recommend this garage

John was a pleasure to deal with and kept me informed every step of the way.

Fantastic service, really helpful & great communication & customer service from start to finish. ☺️

First purchase made with Bridgend and I just want to give a massive shout out to Craig and all the team at the Kilmarnock branch, my purchase was easy, smooth with no hassle or complications, received 110% customer service and I’m over the moon with my purchase. Thanks again.

Just picked up my new Ford Fiesta and couldn’t be happier! The whole experience was smooth from start to finish. Huge shoutout to Jordan - super helpful, patient, and made the whole process feel easy and stress-free. If you’re thinking about getting a new car, definitely ask for Jordan. Highly recommend!

Had a great experience with buying our new car with the excellent customer service from Mykell he’s is a credit to your company
Stuart Gallacher proud owner of a Ford Puma ST

Efficient and helpful throughout purchase,after sales also fine

First time buying a car from Bridgend and I can honestly say the customer service I received was absolutely top notch. I had to wait just under 2 weeks to pick up my new car and David the sales man that was dealing with me kept me updated on everything. Would definitely go there again for my next car

Our second purchase from Bridgend, both times dealing with Mykell, and both times receiving an attentive, non-pushy service. I'm really happy with my purchase and with Bridgend.

Amazing service and friendly staff Mykell went above and beyond to secure me my car