Brayleys Cars - Brayley Hyundai St Albans Bewertungen 

My car was booked in for a routine service at Brayley Hyundai St Albans. Service reception opened promptly at 8 a.m. and vehicle was checked in by friendly staff. I was informed my vehicle would be ready for collection by 5 p.m. Later in the day I returned to the dealership and decided to wait for more information. There is a Job status screen showing the status of the process of each vehicle booked in to the dealership that day, this was very helpful to view and I was able to wait patiently. I received a text message whilst waiting at the dealership around 4 .p.m. informing me that my vehicle was ready for collection. The Service receptionist, Liesa, went through documentation when I collected the vehicle and walked me to where my vehicle was parked at handover. When I booked the vehicle in, I was informed that the vehicle would NOT be washed/valeted and that a tree would be planted instead. This is totally acceptable. Good work Brayley Hyundai. It would be very rewarding for customers to see statistics on display at the dealership of how GREEN Brayley Hyundai is, i.e. trees planted/ water saved. Overall I am very happy with the work carried out on my vehicle and the good customer service I received by this dealership.

Efficient and friendly from booking to completion of service from all staff

Another positive experience with the service team here. They are always super helpful and friendly. WOuld be good if they could bring the car washing service back though!

Very welcomed at the Service desk. Excellent customer service, full explanation of the process, kept informed. Whole process was very easy.

Booked as a wait for service, I was told when I arrived for the service I was mistaken and got it all wrong by a very officious receptionist.
The appointment was originally booked in early June, however for a couple of weeks I've been pestered by email, text messages telling me I need to urgently book a service date.
The systems are rubbish but it appears the customer gets it all wrong.
Will definitely look for a new service provider!

The receptionist could not be faulted sne was helpful and kept me informed of the progress of my car, the screen on the wall did not seem to be updated until the car had been serviced and mot. On arriving home and turning the car off an alarm went off on opening the drivers door, and did so every time the drivers door was opened with the engine turned off, I rang the garage 4 times without answer, eventually I managed to get an answer from hyundai in the Midlands, the lady I spoke to sent an email to St Albans to ask them to ring me. I waited until 6pm and having not received a call decided to Google how to turn this alarm off, as it does not tell me in the manual. It said it could be a welcome alert and how to reset it, having tried this still no solution, we then re Googled and the result was that during the service someone had failed to turn off the fog lights after checking them, surely this is something that would be done automatically, it makes me wonder what else has been overlooked. On reading the report the spare wheel check was marked as the boot was full it had not been checked, I had emptied the boot before leaving home. On collecting the car apparently they do not wash or clean the cars that are serviced anymore, I am very disappointed with the service given and have no intention of returning to Brayleys St Albans.

Always do a thorough job on the service and reception staff are very helpful and friendly.

Great service and very efficient. Service personnel were very polite and helpful v

Great customer relations- professional service that you can trust

A simple repair was overlooked and the vehicle returned dirty

Customer service department very helpful and kept me informed.A part had to be ordered but finished repair quickly when received

Helpful and polite throughout our experience. Quick and easy process from drop off to collection. Transparent pricing and all work completed to our satisfaction

Helpful and quick when I attended for a recall for my car.

A very prompt and polite service - kept me informed of the progress of work being done. Staff very helpful and explained what had been done. great service
many thanks

Excellent service

Good service not hurried time to make up your mind, giving reassurance. All staff very pleasant

Nice reception..Job done quickly and efficiently.

My experience on this occasion would have been a 5* but the loan car only had 18 miles of fuel in it.
They did waive the £30 loan car charge to compensate which was good pr

The service team was excellent especially the lovely lady met when picking my vehicle from a service and MOT.Very helpful and friendly.Made the day for me,an asset to Brayley Hundai