Books-A-Million Bewertungen 

Absolute garbage. If you’re going to have online preordering then you’re going to have A PAID PERSON monitor those orders and provide customer service such that if the product isn’t going to actually be available from you and the preorder will then go UNFULFILLED, you NOTIFY ME AND REFUND ME before MONTHS GO BY!?! The limited product is now on the aftermarket for triple the price and you were told by the manufacturer that you weren’t going to get your allocation IF you were even offered some to begin with which I HIGHLY DOUBT given the nature of the product.

What happens here is a major corporation takes MONEY from customers that just sits in an account drawing interest. They didn’t lose a sale, they profited from a product they weren’t going to have from jump.

It was Good at the books a million at Walfordf md was nice understood me but i do recommend that the shipping is delivered at the door instead of a mail box of a long but not that long drive way

I worked for the books a million in Hammond and I can honestly say that the company is ruined . They have corrupt ideals and let unqualified people work in management and everyone lets them get away with everything.

Rude sales clerk at Edwardsville Illinois.
Just became a member now I want to quit. Going back later today to do so.

Elsie at store #964 was very sweet to me and we actually had a small conversation about kpop which was really nice as I get bad anxiety in crowded places.

Don't ever use them. They don't honor discounts and fraudently charge your credit card. I have had to send a legal demand and likely will be in a lawsuit with them. Stay away

I ordered a book on April 7, and when I called in early May I was told that it would be delivered on May 6. I just checked the website (today is May 12) and found that the order had been cancelled. I was not notified of this. This was my first time as a customer, and I'll never use BAM again.

After months waiting for my book they cancel my order without explanation

We are BAM members, and I like browsing in the store, but after two bad experiences shopping and having books shipped online, I won’t bother. I have ordered books online that have been in circulation for 11 months, such as the last instance, but have waited months to get the book. In the previous situation, the book was in the store for quite some time before it was ever shipped.

I would give this company 0 stars if I could. My company was hosting a men's conference and one of the keynote speakers was an author. We decided to purchase some books to give away at the conference for free. These books were sold out everywhere, but we found them on BAM. To make sure they arrived on time for our event, we paid overnight shipping. Per the checkout page, it says "Next Day Air Shipping (1-2 Business Days) $24.99 + 0.99 per item."

When I received the order confirmation, I was charged $3.99 per book. So I emailed them with a screenshot of the checkout screen and asked if they could refund me for the $3.00 overcharge per book (plus the increase in tax because of the additional spending). They provided verbiage copied and pasted from their website showing that it's generally a 0.99 per item charge, except when you ship NDA it's $3.99. So, I advised that no where on the checkout screen does it specify $3.99 for NDA. It actually specifically says there is a $0.99 fee per book next to the NDA shipping option only (as per the screenshot I provided). They tried to fight me on this, so I advised to cancel the order (around 6:30p the day I placed the order).

In addition to this, the order processing / shipping info that they sent me revealed that it is a 24-48h order processing period before shipment. Since that was super risky and meant the order would possibly be delivered the day of our event, I asked to cancel. They advised me the next day they could not cancel it because it was in process to ship. Considering my order was submitted Weds morning, I thought this meant that it would ship that day, which means I still would have had the product in time for our event. I told them we needed them by Friday, and assumed that even if they were shipping on Thursday via NDA, we would be fine.

I never received the product and they completely missed our event. I emailed on Saturday advising that since they order clearly never shipped, to cancel the order. They did not honor any timelines or costs that are stated in writing on their website in plain sight. I received an email on Sunday advising the order shipped. The label was created on Saturday, but the order was not shipped until MONDAY! So, it was finally delivered on Tuesday, 6 days after the initial order was placed.

I brought the package to UPS to attempt to return to sender, but they advised I had to go through BAM to get a shipping label. When I emailed them for this, they advised that this is a nonrefundable product. NOTHING on their website states this. I have screenshots to prove this.

Their return policy has an asterisk that says it does not apply to items purchased from the New & Used Marketplace and that those items are non-returnable. So, I went to the website to see if this book was in that category, and there is NOTHING stating that it falls within that category. So, we will be disputing the charges with screenshots. This company literally gaslights you, but doesn't have a leg to stand on because none of their policies are easy to find on the website and what the customer does see is in writing though they claim that the customer is wrong.

DO NOT ORDER FROM HERE.

Website is incredibly slow and unresponsive. Mobile support is batsh*t terrible, and checkout screen is hardly functional. If you have a membership, it’s still worth using, but you’ll have to push a rock up a hill to get the website to work at all.

Purchased 2 bibles today and I was charged tax
After working for a bookstore for many years we never charged tax on bibles , after calling about it I never got a call back 😳

This company is utter TRASH. I ordered seven books from them on feb 19. The date I was supposed to receive them first said the 26th of February. Then it changed to March 2 which it still states is coming. It’s now March 12. Two of the books arrived. Five are still missing. I emailed them and got an auto reply. It said to wait 24-48 hours. I waited over that period of time and sent another complaint. Nothing. I want my money back so I can buy my books at an actual reputable place. Where I don’t have to wait nearly a month to even hear anything about my order, let alone RECEIVE IT. Don’t give this garbage company your money. You’re better off buying from Amazon or Barnes and Noble. Also they don’t have a phone number to call for customer service. Garbage garbage garbage company. What a scam.

Ordered 1 Item on March 3rd. It is March 9th and it hasn't shipped yet. And customer service has no idea when it will ship. Miserable service for the amount of technology we have today. Either you have the item to send or you do not and therefore shouldn't be offering it.

Reason people are nice they have needoh good books fun people have fun there and the people are kind they will hold eneything for u before call 📞
All types of books funny horror there all good

Two star because I have ordered things from here and gotten them for a decent price. But my last two preorders, placed months ago, were canceled for being 'unavailable'.

Give the customer an option to pay the extra fees, or tell them WELL in advance you're not stocking it. Don't just drop the product on launch day with no way to order it anywhere else. Now if I want it, I have to pay a scalper. F off! 🤬

They cancelled an order with 3 special edition books(Trilogy), with no notice. They should have shipped 2 months ago, so I checked the order and it was just cancelled. I know a friend who ordered from this website and she never recieved her large shipment either, even though it said it was delivered. Wont be ordering from them again

Order. 9674913402568

Ordered a special edition book online. It came damaged. They was suppose to send me a prepaid label to return. They didn’t I ended up having to pay when took it into post office. It’s been 15 days they have the book back and still give b s reasons why I haven’t been refunded. Now it’s saying wait another 30 days. WORST BOOK STORE I have never had issues at Barnes and will be sticking to them and local

Absolute garbage company. Ordered originally on 1-12-2026. Received a "not in stock" notice the same day. Books-A-Million does not allow same day cancellation when other items you were allowed to order, are not in stock. Charged full price for missing items. NO resolution onsite or on the phone. Their own support staff recommend you dispute any charge to your card, as that is the only resolution that works with this poorly run online operation. Items are shipped in what can only be described as "amateur hour packaging", as it appears to have been prepared for shipping by a complete beginner, unfamiliar with the level of automation at the USPS. Item took 8 days to arrive on and was damaged as well. Given that the item is a collectible, it's worth was less than zero in the condition it was in. I will never do business with this company again. If I had bothered to do a simple Google Search, I would have discovered beforehand that their online customer service and order fulfillment is a abysmal and very likely illegal. Apparently their brick and mortar stores offer a better experience but it's corporations like this, that leave smaller sellers in a poor position due to the lack of service, deceptive practices and the ability to provide all this at a pace that can only be described a glacial and braindead, devoid of any real love for their repeat customers online.

I have ordered multiple books from B.A.M. in recent months. They often ship in cheap envelopes. Twice now the envelopes have arrives open on the sides like they were torn open. Not sure if someone opened them or they got ripped in processing. Should use boxes