Big Sandy Superstore Bewertungen 

Purchased a washer from Tonya McQueen at Big Sandy in Hurricane WV , Tonya was very helpful and knowledgeable.Will return again!

I should of known buying anything from this store was a mistake! Walked around the whole store for a hour and not once did anyone greet me or ask if I needed help! However found a sectional I really liked decide to purchase it was told it would in on Tuesday at a different location to pick up so I rented a truck and went to pick up at designated time got there only only had half the couch when I told the guy working at the customer pick up he looked at me and sadly very rudely well that’s not my problem! So I went back inside the store and spoke to the lady who really could careless about the issue and the guys rude mouth and she said will get it to you Friday maybe Saturday..Very rude people and not helpful! I will never purchase from them again!

Absolutely the worst company we have ever dealt with. Just finished building a home and prior to the build being completed, we purchased an appliance package with them in excess of $8000. The delivery and installation was a nightmare. There were so many issues, I don’t even know where to start. Rude, incompetent and unprofessional delivery and installation crews. Management and sales is about the same. They left hundreds of dollars in damage to our new home with a botched installation.
DO NOT PURCHASE APPLIANCES FROM THIS STORE

Purchased a power reclining sectional which broke in 11 days. Called Big Sandy's for a repair it took 2 weeks for service to get here. Repair man knew it was a bad switch before he got here, but had no switch in his vehicle. Received a text from Big Sandy's repair it would be 6weeks to get switch, then they would schedule an appointment. So after having my sectional for 3 months I get to recline for 11 days. Called manufacturer, they sent a new switch that same day! BIG SANDY"S SERVICE DEPARTMENT SUCKS!!!!!!!!!!

You might as well buy online because things aren’t assembled like furniture used to be in furniture stores! And if you break the it trying to assemble it, you buy it!!! Two end tables took my husband, who is very handy, two hours to assemble after paying 1000. For 2 end tables and a coffee table. Just buy online and assemble yourself and save money!

I bought a refrigerator, 1 month
ago, had to install it myself, even though Greg said it would be installed, had one of the door screws, plastic, missing and now it seems like, I don't know how to explain it, they have no clue and no compassion, to fix it. I would consider carefully about shopping here.

We bought two recliners in February of 2019. Within a few months both chairs were broken. On one chair the spring for the recliner snapped, on the same chair the “leather” was worn out. The other chair the arm rest completely broke off. We purchased a three year extended warranty on both chairs. So of course I call to get them fixed. We were allowed one rip protection why only 1 when we bought two chairs doesn’t make sense to me. But anyway they came out to “fix the chairs” two days later the arm rest broke again and that was in october I am still waiting as of January 2 2021 for them to come back and fix it. Don’t waste your time. Their products are junk and the warranty is a joke. Everything they did to “fix” these chairs I could’ve done myself!! Do yourself a favor and go to value city atleast their warranty and quality is better!!

Item advertised on there website in electronics clearly states “item ships free to your door”. After adding to cart there is no free shipping option. The cost is $99 to ship. Customer service is absolutely terrible with this company.

DO NOT waste your money and time with big sandy superstore! First problem... We kept telling the salesman over and over what color loveseat and chair we wanted, both the same color brown, but the chair was green and loveseat was brown. Second problem... We drove 40 minutes to pick up the chair and that was when we found out it was green after we brought it home and started to unpack it. I’ve talked to several people at the store without any satisfaction and my opinion is that all they care about is the sale and nothing else. They have Terrible customer service and I don’t think Big Sandy’s is going to be in business very long.

Don’t buy a warranty on your tv because apparently when it gets busted it doesn’t cover it, they want you to pay double what the tv is worth and then they cuss you on the other end of the line! I will never in my entire life ever buy another thing off of them

I went in to purchase a mattress with their Black Friday ad that advertised a free 55” HDTV. What they don’t tell you is that it is only the free TV with incorrectly priced mattress OR national promotion that is price matched with manufacturers website pricing. There is nothing in their ad circular that states this. Management does not care to hold up to their word of what was published in their ads. I’m cancelling my order and will never deal with Big Sandy’s again.

This is the worst company to deal with! Lie after lie! Took us 5 months to get out furniture and we still haven’t got all our rebates which equal over $1200! The corporate office will not return our calls! The salesman Michael is a liar! And funny enough the manager and accounting person we were working for both quit the company! Well don’t blame them! This company is a joke! We will never spend another minute or dime in this store!

My fiance and I bought furniture 4 months ago and all they keep telling me is that it's the manufacturer. So we bought value city furniture and got it in 2 weeks do to covid. I really hope big Sandy's go out of business.

Went looking for a kitchen package on 10/26/20 needed a no credit check option looked online got approved for acceptance now. I stopped into the Dayton location to speak to representative a young woman was there but she seemed intoxicated her words were slurred and running together. I couldn’t do business like that I love the no credit option but at that cost to have someone reeking of alcohol. Went to Best Buy to purchase staff was friendly.

I bought the appliances from Big Sandy Superstore and my range when out but under warranty and so I called them it took them 10days to come to my house to check the range and after they checked the range they told me that my range blew up and they said that they have to order new head and that will take 3 weeks to get it. My point is my appliances under warranty should being replaced. But they got me suffer for roughly a month and half instead replace my stove.
Thx

I purchased a table and 6 chairs. When they delivered the table and chairs there was no hardware to put the legs on the table.

We purchased a $4000 living room suite and was told when it was delivered we was number 2 off the truck we was number 6 we was also told the people on the truck would haul our old couch away . NO that was also not true this was the Marion Ohio store . I NO they are new but maybe they should have a better training period. Very disappointed .

Let me start by saying we have been loyal Big Sandy customers , well at least for furniture. As far as furniture we have been satisfied ( aside from something being damaged upon delivery , how could you not be? I mean it’s NEW , right?) Appliances & customer service ? Not so much! We purchased all new kitchen appliances in a “package “ . This means refrigerator, microwave, dishwasher & stove, and spent a good deal of money in the process. All was good for about a year, then the refrigerator ( Frigidaire) began to have issues with the ice maker. Fortunately, we had added the extended warranty for just such an occurrence. Good thing. To keep the story relatively short, the ice maker was worked on 4 TIMES over the next couple months and then finally quit working altogether. Big Sandy finally quit “ putting a band aid over something that required surgery” and offered us a new refrigerator ( as long as it was something comparable to the one we had , and it had to something already in stock) Ok , so new refrigerator. Fast foreword to the this year. The microwave breaks down ( not sure what the expected life of a sparingly used appliance is , but i would think 2 years isn’t to much to ask from a microwave, yes? When we contacted Big Sandy & eventually spoke with a tech, his first question was “ did it trip a breaker in your fuse box?” ( of course this was a “ yes” ) He then went on to say this was a common occurrence. My thinking at that point in time was WHY sell something you KNOW is eventually going to give the consumer problems? Anyway, we were told a part had to be ordered. Ok , i’m thinking no sweat, in a relatively short time , the problem will be solved. WRONG. We were told after the part came in we would be contacted to set up an installation appointment. WRONG AGAIN. After a little over a week , with no word from Big Sandy, we contacted them. The part was in and “ they didn’t understand why we hadn’t been informed” , but we will send someone soon to repair/ install your microwave. After taking off from work just to be there for this and waiting half a day , this happened: Turns out the “new” ( i have doubts about it being new) part came without the proper fuse!! REALLY? How can a new part delivered be without the proper essentials to get it installed?!! The tech apologized & left. After contacting Big Sandy AGAIN to get this resolved ( and being on hold for 10 minutes) Were told ANOTHER part had to be ordered . This would take 3-5 business days , and we would be contacted, or should “ feel free” to contact them to see when/ if the next new part would be in . We waited 2 WEEKS , and no communication from Big Sandy. So.., we contact them and are told “ why yes that part is in “ and they would set up an appointment. After being on hold for 10 minutes, we were told it would be the end of the week !! My wife then explained that we had BEEN 6 WEEKS without a microwave and the end of the week was unsatisfactory. The tech is supposed to be here tomorrow. ( we will see) In summation: For sales they are good , pleasant and relatively fast . For service ? They are THE ABSOLUTE WORST IN THE INDUSTRY! We have decided to never purchase anything from Big Sandy again EVER. Be cautious about what you consider when / if you buy anything from them, and by ALL MEANS purchase the extended warranty on appliances, as you are rolling the dice as far as durability is considered. In my opinion no business should require you to call them to see if an ordered part has come in. If what you purchased has to be repaired/ serviced THEY SHOULD CONTACT YOU . I am also of the opinion Big Sandy reasoned at some point we would” just forget about it and move on.” Totally dissatisfied with Big Sandy and recommend consumers look elsewhere for the items they sell!

Let me start out by saying I bought a mattress online during covid when you couldn't shop in the stores. I took their test and bought the nicest mattress. Here is the issue... The mattress is too soft. It feels like you roll in the middle of it. I called to use the return policy but guess what I didn't buy the $149 mattress pad they sell and the warranty was voided. Did I mention I bought it online during covid and the website did not specifically say that when I bought the mattress!!! I called and they said they couldn't do anything about it. So I asked to speak to a manager and she said she would have him call me. No I did not get a call back!! So why do you have to buy their mattress pad? Did they resale the mattress you return.... Hmmm something to think about... I bought a $2400 king size mattress only no box springs. Do you think if I knew I had to buy the pad I wouldn't have spent another $150. Do you know even if you pay the white glove delivery you still have to pay another $21 to have the old mattress hauled away.. hmmm I think that should have been explained. But oh wait I ordered online.. delivery guys were excellant. Very respectful. That is the only reason they even get 1 star. I will never purchase another item from Big Sandy!!! Now I am stuck with a mattress for 10 years!!!

I did not want to give this place any star but had to put in one star to be able to give a review. Made a major purchase on May 8th 2020 was given a delivery date of June 29th 2020. June 29th cane and went, no delivery no merchandise and no follow up from big sandyd. So I wait until 7 3rd 2020 to call them and try to get some type of customer service. Only to be told they don't know when the manufacturer will deliver. So I ask why no phone call, no text message , or no email with something like an apology we could no deliver. Only to be told I don't know. I asked to speak to a manager to be d for 10 minutes to be fobbed off to a sales clerk. To be put on hold again for someone claiming to be the store manager who when i gave my phone number didn't even have a pen or pencil handy to write down my phone number so someone with some authority could call me back with an explanation. This So Called Store SUCKS BIG TIME. DO NOT i repeat DO NOT waste you time , money , or energy buying anything from them. They get your money and give you nothing.