Big Motoring World - Wimbledon Bewertungen 

Disappointed with after-sales service. Purchased a car recently and raised an issue with the wipers which are streaking and not clearing properly. Was told they are not an MOT failure so nothing can be done, which I don't feel addresses the issue.
Also had confusion over the 14-day cooling-off period explained at point of sale - I understood it applied to the car, but was later told in writing it only applies to add-on products or the finance agreement. The company did apologise that this was not communicated clearly.
Car itself is okay but the communication and after-sales support has been disappointing.
My advice to future buyers: Be very careful before paying extra for their additional services and warranties. What is promised at the desk did not match the support I received afterwards. Get everything they promise in writing and don't rely on verbal assurances.

Fixed prices and clear descriptions

Good service

The service was friendly and helpful and the staff member seemed knowledgable and well-informed

Absolutely disgraceful service, waiting around over three hours then the car hadn’t been prepared. I don’t know how the two hundred point check can be done when no one knows what’s going on in other departments. Very easy for salespeople to promise the earth but the reality of it actually happening is very different. Will never go there again.

Great service and communication from the staff and happy with the price of the car, no problem there.
Given hard sale on the 3 year warranty and in sales persons words 'all singing all dancing'. However, it's not worth the space it's written on. Independent BMW technician confirmed failing Steering Box, which shouldn't be the case at 44,000 miles.
Guess what, Big Assist Warranties 2000 say not covered as 'Wear and Tear'.

I did my review and requested email to provide you all detail about your staff who deal with us to provide car to your partner of dealership who didn’t reply anything to us after car been stolen from them no one take responsibility to reply back to customer not
big motor or Prestige Car specialist Ltd there parnership dealer who service there customers don’t believe it

Very disappointing experience — please be careful with finance

I bought a car from Big Motoring World and went into the purchase intending to pay for it outright, as I already had the money available.

During the sales process, however, I was persuaded by the salesman to take out finance. I did not need finance and, based on what I was told and how the finance was presented to me, I believed I was making a sensible financial decision.

I have since discovered that taking the finance has left me approximately £3,500 worse off. I feel that I was misled during the sales process and that I was not given a clear understanding of the financial consequences of taking the finance.

I am now making a formal complaint to Big Motoring World about what happened and am seeking to have the matter properly investigated.

I am leaving this review because I would not want another customer to find themselves in the same position. If you are considering buying a car from Big Motoring World, particularly using finance, make sure you fully understand the agreement, the total cost and any financial consequences before signing anything.

This review reflects my personal experience and the financial loss I believe resulted from the way the finance was presented to me.

I will never come back to this place. The sales staff, even though pleasant and professional, spent 5 hours trying to sell me an overpriced vehicle that had visible damage and a missing second key. What I despised the most was their method of calculating the monthly cost; I don’t remember exactly how they did it but rather than being transparent and honest, they would calculate the PCP / HP cost in such an odd way, excluding interest and other expenses, to make it look cheaper. It was these attempts of psychological manipulation that disgusted me. And because I am female, and I was getting confused, they would patronise a little, causing me to be too embarrassed to ask for clarification. These guys are scam artists and they do it very well.

The service was okay overall, although the exchange process was quite long.

Miran was approachable, polite and very helpful throughout. Lucas, who handed the keys over to us at the end, was excellent. He also helped us with the insurance and taxing of the car, which made the final part of the process much easier.

I would recommend Big Motoring World, but I would definitely advise anyone considering buying from them to do their research online first and compare everything carefully before making a decision.

I would like to say a huge praise to sales executive Ali, who was absolutely fantastic from his first greeting to my daughter and I to the final congratulations hand shake goodbye! Nothing negative to say and Mashhood was also great but Ali takes the trophy.

They lied on their part exchange valuation. They said my car was worth £25640 in showroom condition. It was IN a show room two weeks ago. It is in PERFECT condition. After I schlepped all the way over to the Wimbledon branch I was 1st offered £22000 after the salesman had fed the details into Webuyanycar.com then once someone had actually deigned to look at the car they came back with £23,500.
The car is faultless and you're a bunch of con artists. Their salesman's hapless excuse? "Everyone does it". Well I know not to bother with Big Motoring World any more. Strap line? "We're only as dishonest as everyone else". Great

Very poor from Big Motoring World. Mum paid,£129 to move a car to this branch to view and the car had a terrible smell of cigarettes all of which was not disclosed on the advert of the car. Again the car had only one key and no V5 and this was also not disclosed on the advert. Felt it was money down the drain, as simple honest advertising could have prevented the expense. Both the branch and their head office wringed their hands and said nothing could be done about the money spent and refused to take responsibility for poor and misleading advertisement. This is not how a large company like this should be treating customers in this day and age. I bought my car from this company 4 years ago and this is why I had my family look to buy from them. The sales executive who we dealt with was very professional and helpful but the management handled this issue appallingly. Buyer Beware...

Big Motoring World Wimbledon provided a great service.

Syed, the sales executive was very informative and explained every detail of the car and additional packages well.

Lucas, the handover advisor guided me through all the warranty details and set me up on the breakdown cover efficiently.

I'm excited to be driving the new car.

Before purchasing commitment difference and when you come to collect it was totally different.
After sales service is not worthit.

Stay away from this dealer, paid £129 for a car to be moved from enfield to Wimbledon, booked a test drive, car was waiting for me running, bit strange but i've done the test drive, all good, sales person parked the car and car wouldn't start again, dead battery, looks like the 200 point check is useless, while the selling process was ongoing they promise that they would fit a new battery and the car would be ready for pick up next day, next day come and no communication,no update,nothing, called several times no manager was available to give an update, receptionist told me he couldn't do nothing as his was just the receptionist, was promised a call back, never happened, tried to call and receptionist was picking up the phone and putting the phone down straightaway, after 7 attempts a manager picked up the phone to tell me the battery was requested and could take up to a weak to be delivered,i requested to pick up the car like that,that I could sort it out in a couple of hours, they have agreed, told them I would be on my way to pick the car, once there they took me to the collections team, waited for 45min and not a single soul asked me if I was being served, loads of staff playing around,joking ,having fun, doesn't look good when few customers are waiting for a long period,had to call a member of staff and let him know I was waiting for 45 min. Eventually they have decided to serve me, car was delivered filthy in and out, definitely a dealer to avoid.

⭐ 1 Star - Very Poor Experience, Misleading Sales Tactics and Poor After-Sales Service

I had a very disappointing experience with Big Motoring World Wimbledon and would strongly caution anyone considering purchasing a vehicle from them.

I purchased a Tesla Model 3 2022 model and was sold a 3-year warranty covering the battery, drive unit, and other components. What I was not told at the time was that Tesla's manufacturer warranty already covered these major components until 2030, making this additional warranty appear unnecessary and poor value. Had this been explained clearly, I would have made a more informed decision.

To make matters worse, the vehicle was sold to me with faulty suspension, despite Big Motoring World claiming that every car undergoes a 200-point quality inspection before being sold. Based on my experience, I seriously question whether such a thorough inspection was actually carried out on my vehicle. A suspension fault should have been identified before the car was handed over to a customer.

The problems did not stop there. The car was also supplied with faulty wheel covers, which produced a loud banging noise whenever the vehicle went over speed bumps or potholes. This issue was immediately apparent during normal driving.

The after-sales service from the Wimbledon branch was particularly disappointing. I dealt with handover manager and handover advisor, who repeatedly assured me that they would contact me to arrange replacement wheel covers. However, after multiple follow-ups over several weeks, I was continually given the same response that replacement wheel covers had been ordered, yet nothing ever happened. I felt I was repeatedly misled and given false assurances instead of receiving actual support.

My experience has left me with very little confidence in Big Motoring World's quality control processes and customer service standards. I would strongly advise potential customers not to rely solely on the advertised 200-point vehicle checks and to carry out their own thorough inspections before purchasing.

Unfortunately, based on my experience, I would recommend avoiding Big Motoring World, especially the Wimbledon branch.

Pros: None that outweigh the issues experienced.
Cons: Misleading warranty sale, faulty suspension, faulty wheel covers, poor communication, and extremely disappointing after-sales service.

Clearly do not care about customer experience or doing the right thing, seem institutionally set up to churn cars through quickly without making sure they are suitable for use.

On EVs, don't do a full battery health check unless you put down a deposit. Was told I would get the deposit back if the battery was not at a minimum expected level, but then sales manager on the phone said this wasn't the case and inferred I was a liar for claiming another salesperson told me this...

I was relatively committed to dropping >£25k on a car, but they could not engage with me properly on the terms of this purchase. Been waiting for a call back, first one I got was from someone passing on a message for the sales person I had been speaking to, just saying "computer says no" and was unable to explain any more or engage in a conversation about purchase conditions. I chased up and was just left on hold for ages.

Three days later, still waiting for the call back I've been promised and chased up on!

Wasted my time on site and on the phone multiple times, staff all act like they don't want to be there. Reading other reviews, probably dodged a bullet as cars seem patched together to get them sold and then getting any after sales support appears hopeless.

Small caveat - a lad in Leeds was good on the phone.

We had a really positive experience at Big Motoring World. Everyone was very welcoming and made us feel comfortable while we looked around and explored our options.
A special thank you to Andres, who was incredibly patient and informative throughout the whole process. He helped us test out several cars, including the Ford Fiesta, Fiat 500 and Mini Cooper, and took the time to answer all our questions without making us feel rushed or pressured.
Andres made the experience of looking for a car easy and enjoyable. We really appreciated his knowledge, patience and friendly approach. Highly recommend Big Motoring World, and especially Andres, for anyone looking for a great car-buying experience!