Big Motoring World - Sheffield Bewertungen 

Do NOT expect any aftersales support from Big Motoring World once they have your money.

We purchased a 2020 Ford Kuga 2.0 Diesel from their Sheffield branch. The engine features the infamous 2.0 EcoBlue "wet timing belt" design—a widely documented manufacturing defect where the timing belt degrades into the engine oil loop, risking severe, catastrophic engine failure.

When we formally reported this inherent defect and requested an inspection under the Consumer Rights Act 2015, Big Motoring World's aftersales team formally rejected liability in writing, stating:

"In line with The Consumer Rights Act 2015, any fault raised outside the first 6 months of purchase is deemed to not have been there at the time of purchase... you will need to raise this matter directly with the warranty provider."

This is a fundamental misinterpretation of statutory consumer law. Under the Consumer Rights Act 2015, a trader’s liability for inherent defects runs for up to 6 years (Limitation Act 1980). Passing 6 months merely shifts the burden of proof to the buyer; it does not extinguish dealer liability, nor can a trader contract out of their statutory obligations by deferring to a third-party warranty. When challenged on this elementary point of law, they simply doubled down.

Beyond their legal defiance, their internal communication is an administrative farce:

Basic Identity Failures: My partner is the primary account holder, and I was added as an authorized representative twice (once in February, and again recently). Despite this, every time we contact customer support, it takes them up to 7 working days to reply, only to send an email asking "Who are you?" because their staff fail to check internal records.

Misleading Warranty Claims: We were told on the phone that warranties cannot be transferred, yet other customers report being told the exact opposite for a fee—highlighting either systematic misinformation or outright staff ignorance.

Corporate PR Gaslighting: They are lightning-fast at posting automated, disingenuous 200-word responses on Trustpilot asking to "look into your case," yet ignore the formal legal written channels entirely.

Because Big Motoring World refuses to uphold basic statutory consumer law, our complaint has passed initial vetting and has been accepted for formal investigation by The Motor Ombudsman (Case Ref: 00365639), alongside a formal Letter Before Action served ahead of HMCTS Small Claims Court proceedings.

As someone currently recovering from health issues with time to spare, I am now exercising my right to peaceful assembly on the public footpaths outside their Sheffield forecourt during weekends and Bank Holidays to inform fellow buyers. Interactions with passing mechanics and potential customers who have stopped to share their own horror stories only confirm what I already know: this business operates on red flags.

Save yourself the stress, the headache, and the legal battles. Buy your vehicle from a reputable dealer who actually understands and respects basic consumer law.

(Note to Big Motoring World PR: Do not post a generic template reply asking me to email customer service. We are at a formal deadlock and I now communicate exclusively via formal legal channels.)

EDIT / UPDATE in response to Big Motoring World's reply:

Big Motoring World’s response is a masterclass in corporate gaslighting.

They write that they "respect that you wish to continue addressing the substantive dispute through those channels." Let’s be entirely clear: I did not "choose" to take legal action and go to the Ombudsman—your customer service team explicitly forced this by formally rejecting my statutory rights in writing. I gave your team every opportunity to resolve this internally under the Consumer Rights Act 2015. Instead, your staff incorrectly claimed liability ends after 6 months and directed me to a third-party warranty.

Do not try to spin your refusal to honor consumer law into a courteous deference to formal proceedings. You forced a customer into court and the Ombudsman through sheer legal defiance and abysmal aftersales service.

We will see you in court and before the Ombudsman. Potential buyers: take note of how quickly they pivot to polite legal-speak on public forums after leaving paying customers stranded in private.

Very professional and simple process. Was driving a new car within 2 hours of arriving.

Great customer service. They have ironed out all the old car dealer cliches into a smooth and impressive process

Bought a Kia Niro Hybrid in June 2026, however 5 weeks after purchase both rear discs were excessively corroded and pads were well worn, got in touch with their warranty and refused to help in any way possible, so I paid for the repair myself. 2 weeks ago I traveled to Southampton and the car lost power in the right hand lane on the motorway (which nearly caused an accident as the car went from 70-35mph instantly). When I was setting off for the journey home 2 days later the engine light came on and the car was making noises, so I pulled over and refused to drive it. It took me and my family almost 17hrs to get back home ( broke down at 10:35am and got home around 3:00am.

The RAC patrol reported that the car was unfit to drive as it had a faulty gearbox, bare in mind the car is 4yrs old and had 32,000 miles when purchased.

For this to happen there must have been a hidden fault that has been missed!

I have been requesting a refund for 2 weeks with no joy, just getting passed around. I have also refused a repair as me and my family do not feel safe in the car. I am currently being messed around and I am having to chase them for updates.

I would advise to stay clear of this dealership.

Not much help on change over at all had to work things out for myself, a few days later whilst cleaning the car I realised there was no puncture repair kit so informed big motoring world Sheffield and they let me know in no uncertain means that they would not be supplying me with one and I would have to buy my own and this was on a £21000 + purchase of a used car also the px price for my car was low and was lied to on its valuation

The thing I hate about buying a new car is sales pressure. I didn’t have that with these, I was looked after by Les and Troy and they were fantastic 10/10, friendly, personable and they listened to what I wanted.
The manager came and thanked us for our business which was again very personable and the effort was appreciated . All the staff that I dealt with were friendly and polite. I can not fault the service I had buying a car from the big motoring world .

I purchased a Ford Focus from this company and on paper the car looked great with a great price tag. However, the nightmare really began when I turned up at the showroom to buy it! They are really pushy with their upselling of extras like paint protection and extended warranty - I had to literally shout to get my message across that I wasn’t interested. I was a cash buyer and just wanted to swiftly complete transaction and get out of there. It took me 6 hours to complete my purchase - I echo another customers comments on here that I felt I was being held hostage and literally at the end I was begging them to let me have the keys so I can leave. Car had no fuel and was last serviced in 2023 but they put some fuel in (8 litres max they’re allowed) and agreed it needed a service so reluctantly agreed to do it on the day, just oil and filter change. However, they’re not registered with ford so can’t upload on their portal to update car service history, I have to keep safe their proof of service - it’ll never show on the ford account, even my local independent garage is registered and they can upload the service history easily on to various car makers accounts! When I queried this, I got an abrupt answer from a lady in the collect department that ‘we’re not ford’ - she was so patronising!

Here’s the kicker, after they boast about 200-point check, they totally missed that the car needed a service and someone not clued up on cars would’ve bought it without knowing AND today, the engine management light has come on, lol! On the ford app, it is saying that exhaust is damaged or leaking, hahaha, so much for 200-point check.

Off I go now spend my time trying to sort out an issue that they would’ve picked up IF they had actually done their checks properly. Fault after 3 days of purchase, can’t make this up. I’ve been referred to the warranty people now, ah fun times.

Avoid them if you can.

We arrived ready to purchase the vehicle after work, waited around and then were informed purchase was not possible after 6pm - something we had not been informed of prior to booking travel from an hour away, when we had said we wanted to purchase a vehicle. This incurred an additional cost for our return trip, and then another cost to attend again the day after.

Once there, I sat around for over two hours with someone running between myself and other possible car buyers. There was a lot of thumb twiddling, and a hard sell on products when “no” should be accepted at face value.

The car is great, the experience was not. Poor communication, extra travel costs we didn’t need to make, and then a lot of being sat in a showroom to have products pushed at me.

Not properly awful, but not an experience I want to encounter again.

The staff was really welcoming especially Marcel who dealt with us. He went above and beyond to help.

Great service from the Staff.

Excellent service from sales, finance and handover team

Good selection of cars and turnaround - however , the sales staff at Rotherham/Sheffield are extremely pushy - there are no prices anywhere for the add on services like alloy or paint cover - they pluck figures from thin air - clearly upsells are a big factor in their pay packet and they are relentless - like a rabid dog with a bone . We felt held hostage and couldn’t wait to get out of there …

Do not under any circumstances use this awful company.
My son had saved up his hard earned cash to buy the car of his dreams so he found this one at Big Motoring World in Sheffield 85 miles away, but he was excited to book a viewing and travel to see it.
When we got there we were met with a sales man who did not make us feel valued as a customer at all.
He seemed to just read off a script the things he was supposed to say.
When we were shown the car, it wasn't even cleaned!!!
It had scuff marks on the alloys, on the body and a huge scrape under the front bumper.
We asked if these could be rectified as he was looking to spend over £24,000 on this car. They wouldn't do anything to the car.
Reluctantly he purchased the car as they are rare, they wouldn't give an inch with the price for the damage.
He asked if the car could at least be washed before he purchased it.
It was taken to be washed, when we finally had the keys and were walked to the car, we noticed the alloy had been chemically burned during the wash. This damage was not there before.
After 5 hours of pulling teeth, we were livid.
We asked them to reimburse him the price to get the wheel refurbished at home. They wouldn't give an inch again. They offered to give him a full refund and walk away carless or bring it back to have them do the wheel, 190 mile round trip!!
We fought for a solution and in the end they called the manager over who very reluctantly after a lot of cross words offered him £100 as a good will gesture.
We felt so undervalued and walked away so deflated and extremely irritated.
Never again would I set foot in that place.
A week later we were back in Sheffield to view a car for my partner at CarGurus, WOW, what a difference. They made us feel very valued as customers and couldn't have been more friendly and helpful.
We walked away from there with huge smiles on our faces with a lovely new car.

Bought a Mazda CX-5 from them. I had a minor issue, but was very easy to report and they reimbursed £100 for the diagnosis without any fuss.

Waiting time is something they’ve to improve on. I went for my viewing and test driving appointment and had to wait for about 2.5hours. The same repeated when I went to collect the car as well. It’s also difficult to get back to them through their customer care. They don’t accept credit card neither do they negotiate the price.

Overall, it was a positive experience

Don’t do it…. Avoid at all costs. Still haven’t got a £500 refund and sold a faulty car. Original car we was buying had a recall on it but failed to tell us that and made us travel all that way down. Abysmal aftercare.

Service seemed ok until they have your money and released the vehicle, after sales was very poor, they had told me that they would be providing a second key which was to be mailed to me however after a few weeks it had not arrived and they now deny this was ever the case, they made an error I assume and then deny any responsibility.

The staff were very organised and extremely helpful.
I was very impressed with the process and really happy with the professionalism of Ali and Albin what a fantastic pair really helpful and polite I will definitely recommend to friends and use motoring world for future car purchases.

All staff were so helpful and lovely, made the process so easy to understand, couldn’t recommend enough!

I purchased my new car on Saturday, as we arrived home it came up with a fault “front radar blocked” as we have looked at the radar we can see that there is a large crack on the front bumper where the radar is. I spoke to the manager Matthew Broadhead at Sheffield he was no help at all. I have logged a complaint and still waiting for a call back from head office, all the while my car is sat on the driveway and I’m scared to use it because the radar system is a big safety element of the car. I also don’t want it to be used against me if I use the car. Not happy with my experience at all.