Avoid at all costs
I paid for this service thinking that it would be helpful for my current job search (residency interview), since they have Medical School interview training. I paid for only 1 month - $79 (be aware: THEY DON'T MENTION THAT THIS IS A RECURRENT CHARGE, AND I NEVER ACCEPTED TO BE BILLED AGAIN).
It turned out to be completely useless for me, so I never used it. Since this period has been extremely stressful, I forgot to ask for the money refund right away (they have a money-back policy). But surprise!! One month later I was charged again 79 dollars, and asked for the refund. They initially accepted, made me fill a "special form" since I was falling outside the 30-day period. Finally, they only refunded half it!
Despite multiple emails, no way to get all my money back. They have an activity tracker that shows how much of their service was used (0% in my case). And still, they refuse to give me back my $160.
MY ADVICE: DO NOT USE THIS SERVICE.
Antwort von Big Interview
Hi Helena, first off apologies. It sounds like you didn't get the refund you expected (or even access to the correct product).
As a side note we do actually have a special product specifically for medical residency interviews that is one price for the entire residency interview season - that's at biginterviewmedical.com (more on that below).
With respect to pricing, our pricing page does in fact list pricing options on a "per month" basis, and our FAQ goes into more detail.
Also, as you mentioned, our refund policy is pretty clear and transparent - we offer a 30-day money back guarantee, and gave you a full refund for your most recent month.
If you're using Spotify, Netflix, or even LinkedIn - you can get a refund of a recent payment (but generally not retroactively months of service).
Again, it definitely sounds like we could do a better job communicating, and thank you for sharing.
Also, if you like, you can reach out to our support team (and mention this discussion) and we can discuss giving you complimentary access to Big Interview Medical.