Having purchased items from the Big Bathroom Shop a few years ago we came across an issue with our shower that came with a ten year guarantee. Ellie very efficiently sorted this by offering to replace... Mehr ansehen
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Das sagen Bewerter
Our thermostat temp keeps changing. When set to hot it goes cold. This first happened after a year of being installed but I kept hoping it will be okay and took a further few months to report back to... Mehr ansehen
Unternehmen hat geantwortet
I had occasion to return a tap simply because it was the wrong size but this occurred nearly two months since the purchase date. Karen could not have been more helpful and pleasant with clear instruct... Mehr ansehen
I have received very helpful service from Daisy M and Lauren W. A part arrived faulty and Daisy quickly resolved this. When ive had an issue with it being delivered, out of your control, Lauren quickl... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Vom Unternehmen geschrieben
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Kontaktinformationen
Burnley, Vereinigtes Königreich
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Hervorragend
29'800 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent choice of showers and taps…
Excellent choice of showers and taps etc from modern to cottage style.
Very reasonable prices. Extremely quick delivery and amazed at the quality of products ordered. Looking amazing in my cottage
21. Juli 2026
Brilliant service we had a shower that…
Brilliant service we had a shower that was faulty , although very stressful to us it was resolved very quickly to Erin's credit she was amazing
22. Juli 2026
Everything great
Delivery was really quick. Cabinet was already assembled and it was really easy to mount onto the wall. Exactly as described and I'm very happy with the product.
21. Juli 2026
Easy website to use with a very good…
Easy website to use with a very good selection of equipment and fittings. Very competitive prices and excellent delivery rates/time.
21. Juli 2026
Shop with confidence!
Shop with confidence! Here you'll find a wide range of high quality and unique bathroom products. Expect a quick delivery and great after sales support too :-)
31. Juli 2026
Bewertung ohne vorherige Einladung
Tap arrived as ordered and pleased with…
Tap arrived as ordered and pleased with it in my cloakroom
21. Juli 2026
I found Emily H extremely helpful and…
I found Emily H extremely helpful and very professional I definitely recommend Big Bathroom Shop good quality and very good price.
Always ask for Emily H on email and things get done thanks Emily
29. Juli 2026
Bewertung ohne vorherige Einladung
Big Bathroom Shop's Customer Service is…
Big Bathroom Shop's Customer Service is outstanding.
When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day.
They also reunded our plumber's charges for trying to repair the shower.
We really appreciate the service you gave us.
Thank you
Richard Hemingway
31. Juli 2026
Bewertung ohne vorherige Einladung
Great Service…
This is not the first time I have contacted customer service with an issue. Every interaction I have had has been 5 star. They are quick, knowledgeable and get a resolution, plus they are also courteous. Would happily recommend on the interactions I have had.
30. Juli 2026
Bewertung ohne vorherige Einladung
Speedy delivery and good customer service
Speedy delivery. Excellent customer service including when we needed a return of two items as we changed our minds. Amanda S facilitated this quickly even a mo month down the line from ordering.
30. Juli 2026
Bewertung ohne vorherige Einladung
Had an issue with something and they…
Had an issue with something and they fixed it straight away - amazing customer service.
20. Juli 2026
Excellent service from Tilly
Excellent service from Tilly in helping sort a damaged item. A plessure to deal witj
29. Juli 2026
Bewertung ohne vorherige Einladung
Had an issue with a damaged toilet pan
Had an issue with a damaged toilet pan, the team were really helpful and sorted out a replacement straight away.
Excellent
29. Juli 2026
Bewertung ohne vorherige Einladung
Thanks to Kelly C for being very…
Thanks to Kelly C for being very helpful yesterday and special thanks to Stephanie for noticing we hadn't quite managed to sort everything out and chasing up today. I rather wish I had several more bathrooms to do... I know which websites I'd be heading to!
29. Juli 2026
Bewertung ohne vorherige Einladung
Excellent Customer Service
We needed a spare part for an item we had ordered a little while ago and Lisa was super helpful in getting this sorted for us quickly and efficiently.
29. Juli 2026
Bewertung ohne vorherige Einladung
Faulty tap delivered and no response…
Faulty tap delivered and no response from customer service about a replacement. Our whole project is now delayed the bath has to be uninstalled and we I have had to source from an alternative supplier as no one has responded to me.
3. Juli 2026
Antwort von BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the issues you've experienced with your order and the frustration this has caused, particularly as we understand the impact it has had on your project.
We can confirm that we are already in contact with you regarding this matter and, as requested, we have arranged a free-of-charge return for the faulty tap. Our team is continuing to assist you and will ensure your case is seen through to completion.
Please accept our sincere apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,
Ellie
BigBathroomShop
Good fast service
28. Oktober 2025
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