Almost 4 weeks since I placed my initial order and a shipping label still hasn’t been created. I’ve been back and forth with customer service, who keeps telling me “don’t worry! You will get it soon!... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered a kit from them and paid in advance. After 4 weeks I received an email that the kit is ready and will soon be sent to me. This is now more than 4 weeks ago. I contacted them via email and g... Mehr ansehen
Ordered 2 jerseys 2 months ago and received only one. Quality seems good. Have been writing several times to get a tracking number for the remaining one or even a similar substitute without any good... Mehr ansehen
DO NOT BUY FROM THIS COMPANY. I bought a jersey as a gift for a friend. Their sizing chart is completely off, and the jersey did not fit. Friend contacted the company about an exchange, they said they... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Your one stop shop for Affordable Cycling Apparel & Accessories, without compromising Quality. Rated number 1 in 2018 for most unique Cycling Apparel Online. We carry various cycling products ranging from Cycling Apparel, Cyclist Accessories and Bicycl...
Kontaktinformationen
Vereinigte Staaten
- www.bicyclebooth.com
1.3
Ungenügend
503 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Best Buy Experience
Thank you for your kinder and faster response than any other company I have used. They seem to be working hard to ensure accurate identification and quick response.
1. September 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Dear Ho, We're happy you had a fantastic time with us!
Thanks for your trust, we're thankful for amazing customers like you.
We hope to see you again soon!
Matching bib short-Jersey kit
I purchased a matching kit of bib shorts and jersey. It fits, looks great, and is comfortable on the saddle. I would definitely buy from Bicycle Booth again.
30. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi there! thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
It's a shame
I read other reviews before I purchased. Most that were negative were because of shipping and delivery times. It felt like it was worth the risk. True to form, it took longer to get than expected. That was not the real problem. The jersey and shorts did not fit. That happens more often than it should for online purchases, but I can deal with that. When contacted about what my options were I was told I could keep the outfit and get a 70% discount on a new one, or return this one for exchange. No option for a refund. I've lost a lot of weight the past year and decided to keep the outfit, maybe it fits me next year. I ordered another outfit for my wife expecting a 70% discount. Nope, no can do. And I quote "For the first option of an exchange, we can only change the size of the item but not the gender design and color". Really BB, you guys understand you're doing business in the 21st century, right? You know we can purchase gear from hundreds of others, right? You know you're competing against the big guys from Seattle, that let you drop off returns at the local department store, no questions asked, right? Apparently you don't know any of those things. In BB's reply to my objections there were multiple apologies. The only thing worse than poor service is hollow apologies for it. It's a shame really, they have some very cleaver ideas. Too bad BB's policies and procedures are not cleaver as the products they're selling. Risk purchasing from them at your own peril.
27. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Dear Cory, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Your order must have got some personalization with it that didn't allow you for a return in exchange for a replacement.
Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Pre-Order - Quick Replies!
I had some questions before I placed my order so I contacted support and I was surprised to receive a reply back in less than 24 hours. KUDOS to Cheng Trinidad for all the quick response. I appreciate that.
20. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi John,
Thanks for your fantastic review. We are so glad you are happy with your purchase. Our entire team strives to go above and beyond for each of our customers while providing helpful and friendly service. Thanks again and just let us know if you need any assistance.
Bicyclebooth
Exchanged wrong sized item
I ordered several items all of which look fantastic and are great quality. However the bib pants were way too small - I contacted customer support and got a quick, courteous and helpful response to resolve the issue and exchange for a better size. Thank you!
20. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi Alan,
Thank you for your kind words. We are happy to know that you are satisfied with our business. We are so lucky to have you as our customer. We strive every day to make you every purchase count and for all of you to ride with a huge smile. We are thankful for choosing us.
Bicyclebooth
Mix up
I thought I had the wrong stuff coming. I sent a email and got a response right away. Very helpful and courteous
18. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi John,
We're pleased to know that your experience with us was a good one.
We believe that a good relationship with customers is the best way to run this business. That is why our support team works hard and was always happy to help you resolve any issues you encounter.
Thank you for your positive words, John!
Bicyclebooth
I purchase a wonderful suit and got it…
I purchase a wonderful suit and got it in time for my tour. Great design and quality. Love it
18. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Wow, Victor thank you!
That was a very kind review. We cherish our relationship with you as our best customer. We have been blessed with an opportunity to serve you. It has been wonderful to know you as you are an awesome person. See you on your next purchase!
Bicyclebooth
Bicycle Booth was very helpful in…
Bicycle Booth was very helpful in processing an exchange of a too large jersey. Courteous and prompt response.
18. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi Dan,
Amazing feedback! We are always here if you have any concerns and will make sure to find solutions to resolve them for you. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if you need any help again.
Bicyclebooth.
Great service and superb support when I…
Great service and superb support when I needed to change for a smaller size! Very much recommended!
17. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi George,
We are blown away to hear that you received a really great experience with us. We are so glad that we were able to exceed your expectations and was able to deliver your orders. Hope to see you again soon!
Bicyclebooth
POOR QUALITY
I am training for an Ironman to raise money for a friend battling stage 4 breast cancer and was so excited to find a jersey where I could put her picture on it! I wore it one time. I washed it in cold water alone without putting it in the dryer. When I took it out, it had snags all over and was ruined. When I reached out to the company they said they couldn't help because I had worn it. This jersey is POOR QUALITY and I would not purchase anything from them again.
17. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi Bonnie,
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. And we are so sad that you don't give us a chance to fix this issue through store credit.
We're using your feedback to make some important changes to our quality control. We still hope that someday, you will still be able to give us another chance to prove ourselves.
Bicyclebooth
Excellent customer service
14. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi Gilbert,
Thank you so much for taking your time to leave a review, we really do appreciate it. Hope to see you again soon!
Bicyclebooth
Great work
The t shirt I ordered was a present my friend liked very much, high quality material.The package was sent and delivered in due time. I am satisfied with my purchase
11. August 2021
Antwort von Bicycle Booth
Hi Margherita,
We are thrilled to hear your great feedback.
We're happy to know that your friend enjoyed their jersey. Thank you so much for taking the time on posting a review. Hope we could see you again in our store.
Bicyclebooth
What a great company
What a great company. Although I live in another country (UK) BB have been really great sorting out my return and exchange. Customer service is excellent. Yes delivery time took longer but what do you expect living in another country and a virus messing everything up. Deffo 5 stars 😁👍
11. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi Judy,
Thank you for your very kind review, We are happy to hear our customers feel taken care of every step of their orders.
Have safe rides!
Bicyclebooth
No Refund
The clothing I purchased for my husband did not fit him the way he likes. I spoke to someone about a refund weeks ago. He said the refund would be processed. I have not heard anything yet. Unlike other companies, the communication from Bicycle Booth is very POOR!
9. August 2021
Antwort von Bicycle Booth
Hi Debra,
Sorry to hear about your experience. This isn't the service we have promised.
We would love to help you with your issues with your order, we will be checking this and inform the assigned staff about the resolutions we have for you.
Thank you for being honest and we do hope that we could make things right for you.
Bicyclebooth.
Awful timeline waiting for products…
Awful timeline waiting for products that showed up wrong.. weeks on end. Twice 🤦♂️
9. August 2021
Antwort von Bicycle Booth
Hi Bryndon,
We are sorry that you are unhappy with your experience in our store. We are doing everything we can to improve our shipping services. And in regards to your wrong item, we really do apologize and we would love to fix these issues privately.
Please contact us at sales@bicyclebooth.com
Bicyclebooth
Horrbile!!!!
Over 2 months and still no jerseys. They won't refund my money either. Customer service has been horrible. Never order from them!!!
8. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi There,
I'm sorry if your experience could've been better. Sorry this is coming a bit late. I would love to help you with your order. Can you provide your order details? Please send us an email at sales@bicyclebooth.com
Bicyclebooth
Great quality and awesome customer support
Their customer support is outstanding! Christopher Trinidad did an awesome job making sure that I get the correct replacement of the item that was sent to me with the wrong size and design and did not stop until it was completed. Their jerseys are of very high quality and compared to the more expensive ones out there at only half the price. Will order again soon.
6. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi Ken,
We are pleased to know that your experience with us was a great one. Thank you for entrusting us and for taking a moment to recommend us to others. Your kind words are greatly appreciated.
See you on your next order!
Bicyclebooth
Personal service from Bicycle Booth
What brilliant service from Bicycle Booth. I was having difficulty reordering a Breast Cancer V2 jersey so emailed the company. Had a response within 24 hours and they simply took the details in my email and placed the order for me using my previous order information. If only all online sites were like this. Thank you Christopher at Bicycle Booth.
5. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi Katrina,
Thank you for your great review! We are really pleased to hear you love our products and services. We are happy that everything went nice and smoothly throughout with the help of our team.
Your feedback is valuable to us. Happy shopping!
Bicyclebooth
Thanks for the great customer service…
Thanks for the great customer service when exchanging my shirt.
4. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Hi Mischa,
Amazing feedback! We are always there if you have any concerns.
Thank you for your positive words!
Bicyclebooth
Purchased two jerseys from BB
Purchased two jerseys from BB. Arrived really quickly considering they are in Canada and we are in the UK. Quicker than some “local” companies deliver. Also, we made a mistake in our ordering and the “returns” system was easy to use as well. Staff we dealt with were really helpful and the problem was sorted out without any drama…
3. August 2021
Bewertung ohne vorherige Einladung
Antwort von Bicycle Booth
Wow, Paul,
Thank you. That is one kind of review. We are so glad you enjoyed our products and services. We are so glad that you had such a great experience. Thank you so much for taking the time to do such a wonderful review.
Hope to see you again soon!
Bicyclebooth
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.