Rased a complaint regarding one of the branches manager's conduct (New Barnet)via official channel and also via regional manager more than 8 months ago. Haven heard a single word from anyone at Bett... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln1 Lawton Road, EN4 9BS Barnet, GB
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Das sagen Bewerter
Amazing place! Clean, comfortable , and spacious . The staff are lovely and friendly . The facilities are good. The changing rooms are spacious but not sure there’s enough toilets, but I haven’t see... Mehr ansehen
Unternehmen hat geantwortet
I was recommended by my doctor to use Better at my local lesuire centre due to poor balance. I have been having sessions with Billy at New Barnet. My strength has improved and my balance is much bette... Mehr ansehen
Unternehmen hat geantwortet
A member of New Barnet Leisure Centre, I really enjoy coming here, whether for the swimming pool, the gym or classes. The staff are unfailingly friendly and helpful and the "feng shui" must be good b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktinformationen
1 Lawton Road, EN4 9BS, Barnet, Vereinigtes Königreich
4.1
Gut
104 Bewertungen
Bittet Kunden um Bewertungen
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Really nice centre
Really nice centre, good mix of classes to choose from. Really glad I joined.
24. September 2025
Antwort von Better - New Barnet Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying New Barnet Leisure Centre!
Warm Regards
Hazal
Lovely clean well run sports centres
Lovely clean well run sports centres. Helpful staff and great classes.
17. September 2025
Antwort von Better - New Barnet Leisure Centre
Hi Kate
Thank you for your review.
We are very pleased to see you are enjoying your experience at the New Barnet Leisure Centre, and the team is taking great care of the facilities.
We hope your experience continues, and thank you for choosing Better!
Kind Regards
Amir
Super helpful employee Karsi at the…
Super helpful employee Karsi at the desk helped me transfer my pay as you go membership to pay monthly.
16. August 2025
Antwort von Better - New Barnet Leisure Centre
Hi Peter,
Thank you so much for your kind words!
We are delighted to hear that Karsi was able to assist you smoothly with transferring your membership. We'll be sure to pass along your appreciation to them. If you need anything else, we're always here to help! 😊
Warm regards,
Charmaine
Appropriate and sympathetic advice
Billy sympathetically introduced me to a set of exercises appropriate for my abilities and my time of life which I've enjoyed doing.
9. Juli 2025
Antwort von Better - New Barnet Leisure Centre
Hi Huw
Thank you for your review.
We are delighted to hear that Billy has successfully tailored a training plan that meets your personal needs, and we hope you find great enjoyment in utilising this plan during your gym sessions with us!
We hope you enjoy using the other facilities at the New Barnet Leisure Centre, and thank you for choosing Better.
Kind Regards
Amir
Antwort von Better - New Barnet Leisure Centre
Hi Amy,
Thank you very much for your thoughtful message!
We’re thrilled to hear that you had a wonderful experience with our warm and welcoming staff, as well as the sparkling cleanliness of our pool at the New Barnet Leisure Centre. Your kind feedback means a lot to us! We eagerly anticipate the opportunity to welcome you back for another enjoyable visit soon!
Kind regards,
Charmaine
It is regularly adding different…
It is regularly adding different exercise machines. The staff are helpful.
26. Juli 2025
Antwort von Better - New Barnet Leisure Centre
Hi Debbie,
Thank you for your positive feedback!
We’re glad to hear you appreciate the variety of exercise machines and our helpful staff at the New Barnet Leisure Centre. We’re always striving to improve your experience, so please don’t hesitate to let us know if there’s anything else we can do for you!
Kind regards,
Charmaine
Outstanding facilities in a gorgeous setting.
Staff, especially Lindsey and everyone in general are friendly, helpful and always hardworking and approachable.
It also helps that the location is beautiful.
30. Juli 2025
Antwort von Better - New Barnet Leisure Centre
Hi Mark,
Thank you so much for your kind words!
We’re thrilled to hear that Lindsey and the entire team at the New Barnet Leisure Centre made such a positive impression. We’re proud of our staff’s dedication and are glad you enjoyed the beautiful location as well. Looking forward to welcoming you back soon!
Warm regards,
Charmaine
A member of New Barnet Leisure Centre
A member of New Barnet Leisure Centre, I really enjoy coming here, whether for the swimming pool, the gym or classes. The staff are unfailingly friendly and helpful and the "feng shui" must be good because there's a generally good vibe here. I recently asked to freeze my membership while recovering from surgery. Both the freeze and my subsequent request to end the freeze were dealt with promptly and efficiently.
19. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Better - New Barnet Leisure Centre
Hello Marsha,
Thank you very much for your comment and feedback.
I will pass on your feedback to the centre.
Kind Regards
A Wonderful Experience with a Kind Team and a Clean Environment
I’m truly happy to have joined your center. Above all, I’d like to thank your kind and friendly staff—Mr. Mehdi, Mr. Jack, and Ken—for all the help and support they gave me. I also really appreciate how clean and well-maintained the place is. Everything was excellent for me.
17. Juli 2025
Antwort von Better - New Barnet Leisure Centre
Good Evening Customer,
Thank you so much for your kind words!
We’re truly delighted to hear that you’ve had such a positive experience at the New Barnet Leisure Centre. Mehdi, Jack, and Ken will be especially happy to know their support made a difference. We also appreciate your recognition of our efforts to maintain a clean and welcoming environment. Your satisfaction means a lot to us, and we’re grateful to have you as part of our community!
Kind regards,
Charmaine
Antwort von Better - New Barnet Leisure Centre
Hi Daniel,
Thank you for your kind words!
We're glad you enjoyed the swimming pool at the New Barnet Leisure Centre. We look forward to welcoming you back again soon!
Kind regards,
Charmaine
Not many classes, everything fully booked...
I was few months now at Better in Southgate which I was satisfied with and chose it mainly because of the Sauna but as I live next to the New Barnet one I decided to change and try this one instead. I am not pleased I must say. The treadmill is not as new as the Southgate ones and doesn't have all the routines and courses I used to do which were amazing. I can't seem to be able to book myself for classes even one week in advance, nearly everything gets booked up the moment the classes are live to book. I am a busy mum and I can only attend this gym twice a week and if I can't ever attend a class then it is completely pointless going here.they have way less classes than the Southgate one and not many spaces to book are left. I find this unfair as I pay more money per month now and don't have access to the same stuff I used to have. You have to increase your classes or workout something as I am on 4 waiting lists atm and still can't get anything even when I get the email of a free space. Everything's gone within seconds. Very disappointed
28. Mai 2025
Antwort von Better - New Barnet Leisure Centre
Hi Illona,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear that your experience at Better New Barnet hasn’t met your expectations, especially after being satisfied with our Southgate location.
We understand how important features like updated equipment and accessible class bookings are, especially when your time is limited. It’s frustrating to feel like you're not getting the value you expect, particularly when you're paying more and have fewer options available. Please know that your concerns about the treadmill variety, class availability, and booking system are being taken seriously.
We're actively reviewing our class schedules and capacity to better meet demand and appreciate your suggestion to increase class offerings. Your feedback is invaluable as we continue to improve our services.
Thank you again for your honesty, and we hope we can make your experience at New Barnet a much better one moving forward.
Warm regards,
Charmaine
New Barnet Leisure centre - bad managment, ageist and unresponsive
Since lockdown , aqua aerobics classes are very popular. Demand is 3 times bigger than capacity. Only 2 classess per week. being able to book is impossible- website crashes every time class becomes available for booking. It's mostly women over 60 who use this class. We have asked and asked and requested to increase nb of classes or at least capacity nbrs per class. 2 weeks ago capacity has been reduced. We were told swimmers - schools take priority. Managment is totally unresponsive to our pleading and our needs. In spite of advertising how much "better" cares for community's mental and physically wellbeing. Elderly are overlooked and not heard at all. Same comes to lane swimming, mornings are reserved for schools . Only before 8 am and after 1:30pm lane swimming is available. Not considerate to those who work afternoons and evenings. 90% of staff are really good with exception of 2 guys whom I had bad expierience with. It is an ageist attitude to members - example. : Often - before aqua class, there will be major cleaning taking place in changing rooms - spaghetti junction of cables on the floor + big water hoovers and hoses. Aqua class is attended by elderly women- in their 70ies, 80ies and with impaired walking- using walking sticks and crutches. This is "accident waiting to happen " hazard. I myself talked to staff about how dangerous that is, only to be dismissed with no regard to concern I was trying to raise.
I don't know why aqua classes cannot be increased. Copthall leisure centre has aqua aerobics class every day, 2 classes some days. It is very disappointing and frustrating and it does not match "better's" manifesto.
1. Mai 2025
Antwort von Better - New Barnet Leisure Centre
Hi Alicia,
Thanks for your review.
We are disappointed to hear that you are unhappy with the class programme at New Barnet.
We always want to provide as many classes as possible but it isn't always possible to add classes, due to factors like; programme of the centre, staff who are trained for that particular class, staff availability etc.
We appreciate your feedback and have passed this to the centre so they can see if this is possible.
Warm Regards
Hazal
Thanks for helping me to workout
I am now using New Barnet Centre’s facility. Good staff, well equipment, just a little bit small and the fee quite higher than others.
4. März 2025
Antwort von Better - New Barnet Leisure Centre
Hi Shung,
Thanks for your review.
We are so pleased to hear that the team at New Barnet Leisure Centre are good and that you are enjoying the centre!
Warm Regards
Hazal
Antwort von Better - New Barnet Leisure Centre
Hi Redouane,
Thank you for your kind words!
We're thrilled to hear that you had a great experience with our friendly staff at the New Barnet Leisure Centre. We hope to welcome you back soon!
Warm regards,
Charmaine
Always clean centre and helpful staff.
23. April 2025
Antwort von Better - New Barnet Leisure Centre
Hi Linda,
Thank you so much for your lovely words!
We’re absolutely delighted to hear that you’ve enjoyed your time with us and appreciated the pristine condition of the New Barnet Leisure Centre. It’s always our goal to create a warm and inviting atmosphere, and to have a staff that is attentive and ready to assist. Your thoughtful feedback truly brightens our day and motivates us to continue providing exceptional service. We can’t wait to have the pleasure of welcoming you again soon!
Best regards,
Charmaine
Joined for weight management
My gp suggested to join the Better programme with a view to lose weight. I have a reasonably affordable membership to New Barnet Leisure Centre with full access and will start some Nutrition seminar in May. I'm currently going to the gym. Had an initial phone and trainer consultation and have a circuit to follow. It's good for the self motivated. The centre is overall very good. Although the first thing that greets you at the entrance is ice cream promo board. The cafeteria is right by the entrance with a limited offer of healthy snacks/drinks which is not beneficial as it is also right next to the children's swimming pool. It would be ideal to set up a place that makes fresh juices, smoothies, healthy choices for snacking. The gym could also do with an actual playlist of different music at different hours instead of radio fm show. There is people of all ages that may enjoy & respond to a wiser & wider choice of background music. Reach out if you want me to create banging playlists for you (free of charge). Anyways, overall happy that I joined this centre. It's super close and the recreation ground, outdoor gym and trees and singing birds make it all better.
3. April 2025
Antwort von Better - New Barnet Leisure Centre
Hi Narada,
Thank you so much for taking the time to share your experience with us! We're really pleased to hear that you've joined the Healthwise Scheme and are making great use of your membership at New Barnet Leisure Centre — it sounds like you’re off to a strong start with the gym, trainer consultation, and upcoming nutrition seminar. Great job!
We truly appreciate your feedback regarding the entrance setup and café offerings. You're absolutely right — having more accessible healthy snack and drink options, especially near the children’s swimming area, would be a valuable improvement. Your suggestion about fresh juices and smoothies has been noted and will definitely be shared with the team.
Also, we love the enthusiasm about the music! A curated playlist that reflects different times of the day and caters to all age groups is a brilliant idea — and your generous offer to create playlists for us is very kind (and honestly tempting!).
We're glad the centre’s location, outdoor spaces, and overall vibe are working well for you — nature and birdsong really do make a difference.
Thanks again for your thoughtful suggestions and positive feedback. We’re happy to have you as part of the community!
Best wishes,
Charmaine
Joined the new Barnet one / very clean…
Joined the new Barnet one / very clean & friendly staff .
12. April 2025
Antwort von Better - New Barnet Leisure Centre
Dear Member,
We’re so pleased to hear that you’ve chosen us for your fitness journey! Our aim is always to provide a clean, fun, and enjoyable experience for our customers, and we’re over the moon to know we’ve been able to deliver that for you.
Thank you for taking the time to share your experience, and we truly appreciate your support.
Best regards,
Sarah H
Antwort von Better - New Barnet Leisure Centre
Hi Jyotirmai,
I hope you're doing well! I want to extend my heartfelt thanks for taking the time to provide your feedback.
We are absolutely delighted to hear that the teacher was successful in keeping the kids fully engaged during the activities. It’s wonderful to know that they had a lot of fun while learning. Creating a positive and enjoyable experience for our students is always our top priority, and your comments reaffirm that we are on the right path.
If you have any additional thoughts or suggestions on how we can further enhance their experience, please feel free to share. We really appreciate your input!
Best regards,
Charmaine
We had our first lesson- swimming…
We had our first lesson- swimming lesson for kids over 4, sensory option.
The kid was delighted. The swimming teacher was so good - professional and friendly, and definetely knows how to deal with kids. FIRST thing our son said when leaving - i want to go to the swimming pool again.
I am not sure about the name of the teacher - it’s 1 PM Friday class.thank you very much!
22. März 2025
Antwort von Better - New Barnet Leisure Centre
Hi Maryia,
Thank you so much for your wonderful review!
We're thrilled to hear that your son had such a great experience in his first swimming lesson and that he’s already looking forward to the next one! 😊 Our instructors work hard to create a fun and supportive environment for all the kids, and it's fantastic to know that your son felt comfortable and excited. We’ll be sure to pass along your kind words to the centre! We can also help you find out their name if needed.
Looking forward to seeing you both again soon! 🏊♂️💦
Kind regards,
Charmaine
Amber at Angel Cafe in the leisure…
Amber at Angel Cafe in the leisure centre is lovely - amazing service!
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von Better - New Barnet Leisure Centre
Hi Cindy,
Thank you so much for your kind words!
We're thrilled to hear that Amber provided you with such excellent service at Angel Cafe in the New Barnet Leisure Centre. We’re proud to have her on our team, and we’ll be sure to pass along your feedback to her. It's always wonderful to know that our customers are enjoying their experience with us.
We look forward to welcoming you back soon!
Warm regards,
Charmaine
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