The office manager (Brad Innes) kindly assisted this helpless Texan, as he did five years ago I might add, with some kitchen faucet stems, getting the part number right (which had changed) and handlin... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Amazing Service from Bathroom Supplies Online. I needed a part to be delivered extremely urgently. I contacted Bathroom Supplies Online and someone called Louis said they’d do their best to get me the... Mehr ansehen
Unternehmen hat geantwortet
I needed a shower mixer bar and had chosen the one I wanted and tried to order from a different supplier only to find they had no stock. I then searched Bathroom Supplies and found the item and listed... Mehr ansehen
Unternehmen hat geantwortet
A great website with a wide selection of products, at great prices. We had been let down by another company. I received a recommendation from a colleague of mine to use BSO, and I wished I had used t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Bathroom Supplies Online
Vom Unternehmen geschrieben
At Bathroom Supplies Online, we’re committed to bringing you the highest quality bathroom supplies while focusing on what matters most - You, our customer. We understand that creating your ideal bathroom is a personal journey, and our team is here to support you at every stage, offering top brands like Villeroy & Boch, Ideal Standard, Geberit, Abacus, Carron, Laufen, Burlington, Silverdale, Bette, and Kaldewei. Unlike many online retailers, we don’t just sell products; as experienced luxury bathroom installers, we bring hands-on expertise and real insight to help you make the best choice for your space.
Our dedication to quality and service goes beyond the sale. Every review on Trustpilot is valuable to us because it reflects our commitment to delivering excellence. We’re proud of our Trustpilot ratings, as they reflect the trust customers place in us for both small updates and full bathroom renovations. When you choose Bathroom Supplies Online, you’re not just getting competitive prices and genuine products; you’re getting expert advice from a team that genuinely cares about your satisfaction.
Join the many satisfied customers who have transformed their bathrooms with our support. From helpful customer service to a curated selection of trusted bathroom brands, Bathroom Supplies Online is here to make your vision a reality. Discover why so many customers trust us and see why our reputation on Trustpilot continues to grow. At Bathroom Supplies Online, we’re in it for the long haul—providing not just bathrooms but spaces you’ll love for years to come.
Kontaktinformationen
620 Holderness Road, HU9 3EZ, Hull, Vereinigtes Königreich
- 01482 795165
- sales@bathroomsuppliesonline.com
- www.bathroomsuppliesonline.com
4.9
Hervorragend
2348 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Awesome service
Awesome service! Ordered late Thursday, delivered Friday - easily navigable website with monumental inventory - sheer quality!!
3. April 2026
Antwort von Bathroom Supplies Online
Hi Ken,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Brad
A perfect experience
Exactly as specified. Efficient well boxed and presented. A perfect service
1. April 2026
Antwort von Bathroom Supplies Online
Hi Nicholas,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Brad
Order is 100 days late!
We ordered the The Perrin & Rowe Langbourn Mini Instant Hot Water Tap on the 19th November 2025 paid for in full upfront. As of 31st March 2026 we have still not received our order nor can we get a firm delivery date.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom Supplies Online
Hi Richard,
Thank you for your review, and I’m very sorry for the delay and inconvenience caused.
The item you ordered is a special order product, manufactured specifically to order rather than held in stock. Unfortunately, the manufacturer has experienced wider manufacturing issues affecting this range, which has impacted lead times. While this situation is outside of our control as a retailer, we completely understand how disappointing and frustrating the delay has been.
Please be assured that your order remains in place, and as soon as we receive the product from the manufacturer, we will arrange for it to be dispatched on an express delivery service to minimise any further delay.
We truly appreciate your patience and understanding, and we will continue to monitor the situation closely and keep you updated with any progress.
Regards,
Brad
Very quick delivery.
31. März 2026
Antwort von Bathroom Supplies Online
Hi Timothy,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Brad
Antwort von Bathroom Supplies Online
Hi,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Brad
Website clear and easy to use
Website clear and easy to use. The company kept us up to date with the order and all delivered safely. Thank you.
11. März 2026
Antwort von Bathroom Supplies Online
Hi Martin,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Antwort von Bathroom Supplies Online
Hi David,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Antwort von Bathroom Supplies Online
Hi Paul,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Delivery is expensive!
Stocked the product I wanted at a reasonable price. Delivery within a few days although at a somewhat extortionate cost!
5. März 2026
Antwort von Bathroom Supplies Online
Hi Seema,
Thank you for taking the time to leave this excellent review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Brad in customer services was so…
Brad in customer services was so helpful, swift and thorough. Thank you Brad.
24. Februar 2026
Antwort von Bathroom Supplies Online
Hi,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Had an issue with an order contacted…
Had an issue with an order contacted the company very quick to respond. Brad office manager is extremely helpful and solved the issue immediately. The company was also very quick with delivery of products. Would highly recommend them
Denise Cardiff
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom Supplies Online
Hi Denise,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Kris
absolute shocking company to deal with
absolute shocking company to deal with, not a single person I dealt with was bothered about the fact the bath wasn't delivered on the day it was meant to, was told it would then be 2 days later only to be told on that day the consignment had gone missing so would need to send out another one. CANCELLED ORDER!!!
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom Supplies Online
Hi Scott,
Thank you for taking the time to leave your feedback. I’m very sorry for the experience you’ve had - this is not the level of service we strive to provide.
Unfortunately, the courier lost your order after dispatch, which resulted in delays outside of our usual delivery timeframe. It took some time to fully investigate the issue, and I apologise that clearer information wasn’t available sooner.
We arranged a replacement on an express next day service; however, as this was no longer convenient for you, the order was cancelled and a full refund issued.
I completely understand your disappointment, and we’re reviewing this incident with the courier to help improve the service going forward.
Regards,
Brad
Best prices online and top service
Best prices online for what I needed for a new bathroom.
Louis and Brad both extremely helpful with stock checking and helping rearrange deliveries when required.
Would definitely use this company again.
4. März 2026
Antwort von Bathroom Supplies Online
Hi,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Kris
Everything from order to delivery was…
Everything from order to delivery was brilliant.
25. Februar 2026
Antwort von Bathroom Supplies Online
Hi Janice,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Brad
Very impressed with this company
Very impressed with this company. My order came within a day, I couldn’t believe how quick they were.
Well packaged too, so no fear of it being damaged
I would definitely recommend this company
23. Februar 2026
Antwort von Bathroom Supplies Online
Hi Sheila,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Found the perfect towel rail at BSO!!
Found the perfect towel rail at BSO! Had been looking for the right one for ages and was very well priced in the sale! Although not in stock at the time of order, I was informed straight away and actually the item still turned up super quick so I was very impressed .. customer service is 5🌟
Very pleased with my purchase 😊
13. Januar 2026
Antwort von Bathroom Supplies Online
Hi Shabana,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Outstanding service
Outstanding service. They helped me to choose exactly what I needed and made sure that it was delivered immediately. It is great to deal with people who are so helpful and friendly and who know what they are talking about!. I now know exactly where to go for anything that I need for my bathroom.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom Supplies Online
Hi,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Very good price
Very good price, quick delivery and very responsive when I needed to change the delivery day. Delivery information well communicated on the day too.
19. Februar 2026
Antwort von Bathroom Supplies Online
Hi Colin,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Great service and communication from…
Great service and communication from Brad when ordering and returning a couple of items incorrectly ordered by me for my bathroom refurb. Recommend.
19. Februar 2026
Antwort von Bathroom Supplies Online
Hi Allen,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
Antwort von Bathroom Supplies Online
Hi Geoff,
Thank you for taking the time to leave this excellent 5-star review! Your kind words and support mean a lot to our team.
We appreciate your feedback and are happy to hear that you were impressed with our service. We look forward to seeing you again soon.
Regards,
Louis
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.