Baqme Bewertungen 15

really poor customer service, big waste of time

Terwijl ik aan het fietsen was kreeg de BAQME een lekke voorband. Klantenservice is niet bereikbaar, meerdere keren de chat geprobeerd en 2 voicemails ingesproken maar geen reactie. Met een lekke band is het niet te doen 10 km terug te fietsen en dan kun je de rit ook niet beëindigen. Uiteindelijk heb ik de bakfiets op de oprit van een vriendin laten staan en ben met de metro naar huis gegaan. Dit heb ik vooraf wel nog gemeld via de chat en de voicemail. Wat een baggerzooi!

Superhandig voor zwaardere spullen.

Terrible company. If you need to reach customer service, it's impossible.

I tried to end a ride, and the lock wasn't working; I wasn't able to reach customer service. and it took me one hour to and my own tools to fix it.

Of course, I was charged for the extra hours of usage (when I was fixing their bike), and they refused to give me the money back.

Incredible but true.

Recently visited Amsterdam for a family trip.

Booked a bike with BAQME.

The app showed the bike as having a fully charged battery so I chose it because I was biking a lot with family and my children.

When I got the bike, the battery worked properly for about one minute and then I felt the bike get sluggish.

I couldn’t return the bike because I had to meet family and friends and was short on time, so I decided to press on hoping the battery would kick in again.

It didn’t and my whole day was much tougher than expected cycling two children approx 17km over the day.

I complained to customer services about this and their response was that they cannot offer compensation because I continued to use the bike and I had purchased a day pass which makes their margins tight.

They acknowledged that I was short on time and couldn’t return the bike as being unfortunate- but that didn’t make a difference. I will get Zero compensation

What a shame! The hire service is an excellent and convenient proposition, but the customer service is awful.

I will not use this again and look for a local provider instead - plenty of them.

I’m a very dissatisfied customer.

Please avoid!

Used the service in Amsterdam. Superb service and customer care. Rented an ecargo bike for 4 days,
- registered and used the App with no issues at all
- Payment was instant and invoices arrived instantly
- BIKE lock / unlock worked smoothly! no issues at all. (needs GPS coverage, internet and Bluetooth to work)
- Purchased 1day pass and 3day pass. All went well. Used multiple bikes as planned. Battery lasted more than expected considering that we were two adults ~75kg each on average, on the bike.

- CUSTOMER SUPPORT >>> Superb. They replied to my questions within a few hours, when i used the chat. Even on a public holiday I got answers from them.
I read 1-2 super negative reviews below and this is "hilarious" >> WTH! The instructions could not be more clear.
I paid 20 EUR for a day pass (24hrs).
To return the bike at the same location is also communicated and forced by the App too! In selected cities like Amsterdam they have designated areas as the Municipality does not allow to leave bikes anywhere, let alone a CARGO bike.

In some cities it IS alowed to leave them anywhere you like but make sure you simply "READ" the information.

Keep up the good effort, super potential for the service. We want some more in the West side of Amsterdam

Een fiets gehuurd waarvan de accu leeg was; en het slot mechanisme kapot. Ik kreeg de fiets niet op slot, en een medewerker heeft bevestigd dat dit foutief was. Deze medewerker heb ik gebeld nadat ik een vrij heftige mail kreeg waarin stond dat ik verantwoordelijk zou zijn bij schade of diefstal voor een bedrag tot €2500. Deze medewerker bevestigde dat dit niet op mij van toepassing was; maar het liet een nare smaak achter.

Uiteindelijk heb ik het geld van die rit teruggekregen in mijn wallet conform consumentenrecht, wat fijn is. Na deze ervaring hoef ik echter nooit meer gebruik te maken van BAQME en wil ik het geld teruggestort krijgen op mijn bankrekening en mijn account sluiten. Dit weigert de klantenservice.

Ik laat het nog liever schenken aan een goed doel om mijn wallet op nul te zetten dan dat ik deze app ooit nog gebruik….

Inmiddels in 163 ritten en 251 probleemloze kilometers afgelegd met verschillende BAQME fietsen op verschillende plekken. Vorige week grof vuil weggebracht met zo’n fiets. Echt super handig en praktisch! Vanuit Nieuwerkerk aan den IJssel bleek dat ik er prima één kon huren bij Schollevaar. Ik had gereserveerd, kon tussentijds eenvoudig pauzeren en hem uiteindelijk weer terugzetten in de hub. Zou fijn zijn als het in Nieuwerkerk aan den IJssel ook beschikbaar zou komen.

Be aware that you must return the bike to the same point of pickup which is counter intuitive and different than other bike sharing programs globally. We were not aware of this (nor the other local residents we asked). We were unable to reach support when we couldn't park the bike to terminate the ride. The FAQ says "You can end the ride in select zones. " which is not accurate and ambiguous.

Vandaag is m’n gehuurde bakfiets gejat omdat ik drie minuutjes bezig was met een noodgeval (kind). BAQME is zowel via de mail, chat of telefonisch niet te bereiken. Ondertussen loopt de meter en fietst een of andere loser op de gestolen bakfiets.
Ik heb m’n gegevens via de app en X achtergelaten dus nu ben ik letterlijk aan het afwachten. Als die slaapkoppen morgen (hopelijk) contact opnemen, weet ik meer.
Lachwekkend dit. Serieus, erg.

Terrible experience. Prices are displayed in non transparent manner. I thought it was 15€ for a day and then they bill 35€. Would strongly advise to use different service: baqme are scammers

I used Baqme to help me move, as I did not want to use a car as I am based in Amsterdam.

The app:
I found using the app pretty straight forward, and I appreciated that there was a large enough fleet that it did not take me a lot of effort to find a bike nearby. They do require you to deposit 15 euros at a time on the app, which I would say is a little steep. Would prefer a model where you paid as you went, but this is the same for other similar apps like Uber. The app also requires Bluetooth to connect with the bike, so if you are cycling and are worried about battery life, make sure to turn Bluetooth off until you need to lock/end ride. You are asked to take a picture of the bike. I am not sure why, but I assume it is as proof that it has been returned. This is important to note, as if the bike may have any issues, they may try and claim that you are responsible for those issues. Might be an idea to take a picture of the bike beforehand if you spot something.

The cargo bike:
I did not have any issues with anything. It will go at a max of 26-27km an hour. The assisted pedaling worked well, and it was big enough to fit a couple of suitcases and plants. It would be an idea to take a rope with you if you plan on doing something similar, as the stuff can move around inside the cargo hold. It has an elevated space which can be used as a seat. Battery held up pretty decent, it was at about 40% when I was done after 1,5 hours. Keep in mind when picking a bike that it has a high battery percentage before you take the bike.

The price:
Cheaper than renting a car for sure, and looking at other rentals it seems to be slightly cheaper per hour (at the time of publishing it was about 6 euros per hour). If you were to need it for a day, I would recommend another service, as you could probably find something slightly cheaper for a longer period of time.
If I were to leave constructive criticism, I would say that they continue to charge you even when the bike is parked, which feels a bit greedy. You are therefore charged for your ride time AND you time parked. Still worthwhile service, 9 euros for 1,5h.
I could not find any other competition in this space, another company used to do the same, but im pretty sure baqme now has license to Amsterdam (exclusively?).

Overall positive experience. Will update if other experiences changes my relationship with this company.

Verschrikkelijk. Meermaals fiets proberen te pakken maar werkte elke keer niet. Of accu werkt niet, accu leeg, kids stoeltjes werken niet.

Klantenservice ook slecht bereikbaar.

Bah!

Hopeloos die bakfietsen van BAQME: meerendeel van de tijd lege accu’s! Niet te doen.
Amsterdam zorgt dat Cargaroo weer terug komt!!!

Wat een drama Baqme als vervanger van Cargoroo in Amsterdam. De fietsen zijn slecht en instabiel, zadels worden eraf gejat, accu’s zijn leeg. En de klantenservice slecht en onvriendelijk. Ik woon in de Watergraafsmeers en wilde de fiets parkeren op de plek waar ik hem heb opgehaald. Maar parkeren lukte niet volgens de gps moest de fiets 20 meter verder geparkeerd worden. Maar de hele Watergraafsmeers is opengebroken dus geen parkeerplaats. Gebeld met de klantenservice…ik moest maar een foto sturen via e-mail en dan zouden ze de huur beëindigen terwijl ik iemand aan de telefoon had. Onnodige bureaucratie, Cargoroo je wordt gemist!